Customer Ratings & Reviews

My 6s battery was compromised - lasting 5 hours at the most replaced for $29 and honestly didn’t see much of a difference - can’t be without my phone so traded in for the X r superior phone in every way .

Had to go into the store three times, always out of batteries... got some faulty advice from the geek squad that almost ruined my phones trade in value. Not a good experience

Very bad experience. My phone wasn’t sent to Apple for about 2 weeks. I was supposed to get my phone after 7 days but I got it back after 33days and it wasn’t repaired. Apple said they sent me a message because they discovered a problem that wasn’t stated but no one contacted me.

My phone was losing battery so fast so I got the replacement scheduled. Worked great for about a month now lucky to get 2 hours on a full charge not even using the phone. 30 minutes of talk time or streaming.

Thought a new battery would extend my iphone 7 battery life. It did not help. It seems like im getting less now. Wish i did not do it

Will never visit that location again! I guess lots of guest have bad experience at that location after reading reviews online! If I will only return to Best Buy if I have to However will never use my Best Buy card again rude!!!!! Geek squad blamed Apple for everything it was actually Best Buy and I am writing Apple to let them know

Dropped off phone 5:00 pm 3/18. Was told would call when done. (This eve or next morning) At 1:30 today still getting message it will be assigned to an agent for repair. Now on hold waiting to talk to a person. On hold 29 min. Finally drove to store.

Had my battery replaced because phone would die in less than a day. Not much improvement with new battery.

We had Best buy replace iphone 6s batteries on 3 of our phones. They didn't even last a year

Nine months after installation, this battery will not hold a charge for long.

I changed the battery in april,, I'm seeing battery issues now. charging is not even lasting more than 4 hours. disappointed.

They messed up my phone it kept shorting out and I had to get a new phone after two repairs

Very disappointed in the replacement, didn't seem to do any better than the old battery.

I have tried everything to make my battery last and this slightly changed, but from fully charged when I wake up and by noon I am at 50%. I would not recommend it.

Replaced battery 1/10/18, failed 8/15/18, had to purchase another battery

I dropped my iphone 6s off for repair and now Geek Squad not answering my request for status

Had a great experience getting a new battery for my iPhone XS. Phone runs like it's brand new and I can't even tell a new battery was put in it. Definitely worth the $73 (w/ tax) instead of buying a whole new phone. Riley (at the Florence, Ky store) and their whole Geek Squad took great care of me and even worked long after the store closed to make sure the phone got back to me that evening. The only reason it took longer than the quoted hour is because my phone needed to be updated, so the delay was 100% my fault. They were excellent start to finish. Much less hectic than getting it done at the Apple Store.

Service Rep was very professional. Setup took about 20 minutes or so, and then representative instructed me to come back to store when phone was ready. Repair took about an hour and a half, and pickup was relatively simple. Phone is now at 100% battery life, from the previous 51%. Simple and effecient service.

Made my old cellphone run like new. Needed an emergency fix of cell phone. Best Buy staff helped me get a new battery in as little time as an afternoon.

Overall it is good. Simple new battery replacement for iPhone 6. I hope nothing bad happens with the battery or screen does not become loose here? Let's see what happens.