Customer Ratings & Reviews

The agent was very helpful and communicated the steps of the process and expected wait times well.

Geek Squad was quick and efficient in replacing my battery. No damage to the phone and didn’t even lose my data!

The geek squad person helped in a difficult situation and made the process and outcome pleasurable.

They never called me to tell me that the phone battery was ready to be picked up. I waited 3 hours in the store

The Geek Squad replaced my battery and also repaired my screen all within a couple of hours.

They changed the battery on my old device and now it works perfect. Same day service

Excellent service rendered by the service team. Very precise with wait time

They make the best cards, all I ever use. I have been using all types of their products, never a failure.

Excellent service. Much better than dealing with the pathetic Apple store. Highly recommend tge Geek Squad.

I had my phone dye. Had to replace the who phone for 380. It was brand new just without accessories

they are very good and very professional, and they tell u what is good and what is not good

was able to swap the battery in my iphone which was getting depleted way to quickly

I had the best experience in everything with best buy. Overall world class customer service experience

Fix my broken screen. Scheduling was easy and it looked good as new.

The replacement is painless and quite. I can’t tell the phone has been opened at all.

Worked for a about a week and the battery went back to being horrible. Would not even last an hour. Was extremely frustrating seeing that it was just replaced but oh well. Ended up buying a new phone instead.

Agent was knowledgeable and respectful. My work was done promptly.

Yes he geek squad was super helpful! They were friendly and prompt with their fix.

Made a Monday apt for a defective vib motor in my iPhone. Came in and phone Apple tech would not be in till later that afternoon and that I would have to leave my phone or reschedule. Who can go with out their phone. So I rescheduled for a afternoon apt the very next day only to find out the prior day that I had my original apt was the last day of my warranty. I was offer no help on this and was charged for the motor which they had to order. I waited two weeks for them to call and had to call on myself to see if it was in to find out it’s been there for a week. I quickly set up my apt to install and the tech who set up made the apt to get it handle but when I showed they said once again I would have to leave my phone because the Apple tech would not be on to later. Totally frustrated I got my money back and will never use geek squad for any Apple service again.

In store service was very efficient, Thanks for restoring my I-phone.