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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.3 out of 5 stars with 803 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers frequently mention the battery performance as a strong positive point. Additionally, customers appreciate the repair speed. However, some customers have expressed concerns regarding the product's durability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-803 of 803 reviews
  • Rated 1 out of 5 stars

    Scheduled appointment was waste of time!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When came for appointment they stated iphone 11 pro battery is not availabe! Complete lack of respect for customer’s time!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad charged more than quoted

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made appt for battery replacement on iphone 8 plus was quoted $49 plus tx. At pickup they charged $69 plus tx. Why? Not happy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refused service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refuses to replace battery due to work being done on the phone over a year ago

    No, I would not recommend this to a friend
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