Customer Ratings & Reviews

Thorough job, the whole process just takes a while. Best to drop it off. Cheaper than going directly to Apple too

All staff were very friendly and informative. The service was also very well done.

Did a great job replacing my dad’s phone battery. Easy process and super helpful

The service was excellent and they had the part I needed. By the next day, they already had my phone ready.

They did a good and fast service with my iphone, thank you

BestBuy made a mistake with my contact info which made this process much longer than it needed to be. But once the service was done, it was done competently.

I brought a cell to replaced the battery, these steps took time and protocol. Come in make appointment Come back in wait turn Be seen by friendly courteous inclusive tech, When I came I was acknowledged by eye contact and verbally. The problem is not the employee. Your rigid internal protocols created a high-friction experience that wasted my time, “ oh sorry we can not fix this due to a crack on phone

I was debating whether to get a new phone or just replace my battery since I have been having some issues with my phone. For a couple hundred dollars my phone is as good as new and I will be able to wait and see what new products come out after the new year. My geek squad person was helpful and informative and helped me make a great decision.

Service was excellent and I was taken cared in a great timely manner.

Your Geek Squad people are very efficient & helpful! I come in frustrated & leave with a better knowledge of what the issue is on my computer, iphone, or ipad!!

I arrived about 10 minutes early for my appointment. 3 hours later they finished changing my IPhone 13 battery. Not recommended.

Great service from the Geek Squad when my old iPhone's battery was at its life's end. It gave new life to my iPhone 6S until I dropped it in the water. But the battery held a charge well up to that time then it held it too well as it kept the phone energized so the water could do all the damage to powered circuits. Oh well.

Everything was great. Everything worked out great. Everybody treated me really good. Very pleased with the service there.

Had my battery replaced for my iPhone 7 Plus recently. The guy I worked with was very pleasant and the replacement was on a discount until the end of the year, so I took care of it while it was cheap. It seems to be holding up better than my old battery... not great, but better. I would replace a battery here again.

My son's phone needed a screen replacement, but his battery was also at 80% capacity, so we replaced the battery at the same time. The price for battery replacement seemed pretty reasonable and Geed Squad did a great job. The battery now shows 100% capacity and lasts a noticeably longer time than it did at 80% capacity.

about 2 hours to change my battery, was cheaper than expected for apple certified.

Service was prompt, clearly explained, and fairly priced. If you need an Iphone battery replaced, this is the place to go!

Excellent job, very professional staff and they addressed all of our follow up issues

The agent change the phone battery in 1 hour time.. and all is well. Everything works perfectly good right now and I feel like I am having a new iPhone

Excellent service delivered on time promised by staff