Customer Ratings & Reviews

dMy phone was promptly and professionally repaired.

I dropped my phone off and was told it would be ready by 4. I returned at 4 only to find the representative busy with a customer. After about 10 minutes waiting I approached her about my pickup and she responded with a rather curt answer that I should wait until she was done. I could hear people talking in the shop but nobody came out. I then approached the manager on duty and she went into the shop and came out with a tech who informed me that they could not complete the repair because they were not able to remove the security screws. As far as I’m concerned this experience is a complete failure of customer service. The only saving grace is that the manager was very courteous and apologetic. I guess I’ll have to take it to the Apple Store since your techs are not up to the simple task of removing screws.

Best Buy has a great staff of technicians who are human and understand the customers’ frustrations. The technicians I had worked hard to resolve the problems I was having and were kind and patient with me. I’ll go back if there are any more problems, that’s for sure. Plus, the store had plenty of distraction for the 6-year old I had with me while awaiting the repair!

Our battery life was failing so we took advantage of "battery gate" and had both our phones updated with new batteries. So far a 6S can work with the latest OES versions, so these older phones keep on trucking.

Got the battery replacement right before the apple discount ended. Overall, the service was a pleasant experience, just the waiting time was a little bit longer.

Under discounted price quick iPhone 7 battery change in about 40 minutes. Great work

The Geek Squad replaced the battery in my Iphone after the recall. Work was done promptly.

Very professional staff. The repair was done with in an hour. I do recommend checking your phone when you receive it back, phone had a slight bend in the house-ing of the phone. Which I was almost sure it was not there when handed it to them.

Battery now stays charged for more than a couple hours. Just like getting a new phone

Perfect price for the perfect battery for my sons iPhone and really cheap and they were done fast

My iphone 6 plus was too slow and with this new battery now is working perfect!!

My phone kept dying but with this replacement I was back up and running.

Excellent service, got a new battery installed in my IPhone 6s. Very friendly knowledgeable workers

And Best Buy helped them remedy it. Battery is still going strong today.

I replaced our battery in the cellphone. Very professional and was done in short time!

Excellent service by the Geek Squad. Mason replaced the battery on my iPhone in less than 20 min!

I would highly recommend the battery replacement for your iPhone 6. It’s like having a new phone.

My daughter put the SIM card in the slot without the tray accidentally. I tried using a small safety pin to get the SIM card out but it was still stuck inside the phone. I brought it to Bestbuy Rego Park in Queens the staffs are very nice, especially Brian C was very patient. He used a small pin and paper clip to slide on either side of the card. Finally the SIM card was out of the slot. I really appreciate his help!

Replaced quickly and at a reasonable price...and still going strong.

Geek squad replaced battery on my iPhone and did a great job! Fast and efficient service!