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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.3 out of 5 stars with 729 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 729 reviews
  • Rated 5 out of 5 stars

    So far I’m pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This portable charger came half charged.. I was able to rapidly charge my phone 3 times before I had to put it on charge it.. I have a craft show coming up at the end of the month...I think that this charger is going to do the trick...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Peasy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad to get this done. BB made this very easy to have my battery replaced. I made sure to do my backup first. This was completed within 1 1/2 hours. Phone was returned working the same as when I gave it to them but better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service from Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents fixed my phone screen in a timely manner and were very helpful!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh service for iPhone 11 battery replacement

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look, i’m glad it was possible to fet service and I am thankful for that, but the battery replacement I recieved did end up scratching the bezel of my device and it took forever to check in due to the Apple repair system and archaic Best Buy one didn’t want to talk.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced iPhone screen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents replaced battery and iPhone screen. The original iPhone screen they replaced was bad and they worked really quickly to order a new one and get it replaced. Only had 1 day of having a bad screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perso or the worker helped with everything that i need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff was courteous and professional. I found Best Buy as a much better option to Apple store. They have the parts in stock and availability of appointments made the process easy and fast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took my phone in for the battery to be replaced and it was quick and painless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work ok but the charge runs out faster than the old one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Batteries required

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an iPhone 6s and after awhile the battery does not stay charged for long. You almost have to buy a new battery if you want to keep a charge for longer than 1 hour. Get you one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone 6 replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best buy did a great and fast job replacing the battery on my iphone 6 - 2 years later however i question whether replacing the battery actually helped the battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes it works. Yes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service installing phone battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ease and the fact that the Geek Squad was so accommodating with the time frame that I needed my phone fine by. Love the quick service and friendly service from the Geek Squad team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer service at the bestbuy store was great. It took an hour for them to replace the battery. No problem whatsoever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Battery replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fix! My phone still works great to this day. The customer service was the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very pleasant experience. I check in for my iphone repair at 7pm and i got back my phone at 8:30pm. It is very fast and professional service. Highly recommended. And the price is the same as apple store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Fabulous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the batteries replaced in two iPhones. Not only is Best Buy Apple authorized, but they we fast, courteous, and very professional. I'm not sure why anyone would deal with Apple for such service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced my battery in an hour!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lot cheaper than apple and very quick! Now I know what to do!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely easy to deal with both Apple and the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such an easy process and the price isn’t that bad either.

    I would recommend this to a friend