Customer Ratings & Reviews

Never called to tell me my battery was in. I live 40 minutes from the store and just happen to drive down there and inquired about when my battery would be in and was told it was there. I attempted to call but sat on hold two times for 30 minutes and no one answered.

i went to replace battery thanks to Apple dirty work on killing older models i qualify for a free battery replacement and Geek Squad did a good job of changing it.

I arrived early for my 4:40 pm appointment, but wasn't helped until almost 5pm. At that time a diagnostic was run on my iPhone to verify that a new battery was needed. I paid for the battery replacement and was advised it would be ready in (1) hour - approx. 6pm. I returned to pickup my iPhone @ 6pm and was advised that it still wasn't ready. After sitting there for an hour receiving occasional updates on additional issues discovered I finally received my repaired iPhone after 7pm. Upon returning home I was able to view emails that Best Buy had sent on my Repair Status, the 1st which stated @ 4:56pm my repair will be assigned to an Agent soon, then @ 6:59pm my device had been assigned to an Agent. At 7pm the device was ready for pickup. This information was very disconcerting since it appears that I had left for an hour and upon returning I sat there for an additional hour with nothing being done to my iPhone. This was the worst experience that I have ever had at Best Buy for service and I certainly wouldn't return or recommend them to anyone else.

If you are from from any Apple store then don’t hesitate to get a service from this company, they are great! they work fast and attentive with their client’s concern.

it is nice to be able to go to best buy and have them to work on apple products as good as they are.

I purchased an iPhone battery replacement. Geek Squad installed it quickly and efficiently. I was told that my screen protector might crack, but it was fine after the install. They did a great job!

I was very well taken care of by the Geek Squad. I appreciated the associate explaining to me what he was doing & I didn't have to wait long. Very professional!

Phone was acting up and this battery replacement fixed that issue. Dropped off the phone and they changed the battery and made sure it was working fine in less than an hour.

The agent changed my iPhone battery and fixed the crack thanks you so much

The agent who helped me was great and worked very quickly to replace my iPhone battery. Will most certainly return to the West Hartford BestBuy if I need other services.

I brought my cracked iPhone screen into Best Buy in the morning and by the afternoon they had it finished with the screen protector installed. It looked amazing!

Had a great experience with the GeekSquad changing out the battery in my IPhone. Would highly recommend their services.

Great place to get a battery done service and quality for all your needs I do recommend the Best Buy team for helping do repairs to iPhone!

Quick and easy and no problems. They could maybe watch their language, but they were nice.

Best Buy service was pretty good, no issues. We arrived at store 1 hour ahead of our appointment, store service people was helpful, moved up our schedule. Less waiting time.

Done quickly and worked great there after. I highly recommend getting it done with the geek squad.

It was a fail... I ended up having to buy a new phone which was a cost i was not ready for.... And no authorized apple dealer would touch it after that. So yeah... won’t go back there for service again. At least not for Apple service.

Much easier than visiting an Apple store in my case. Friendly staff and fast service.

The agent change my crack in my iPhone thank you so much

As typical my iPhone battery wasn't holding a charge at all. Geek Squad did battery replacement. Very helpful and quick service.