Customer Ratings & Reviews

The Geek Squad did great! My device was ready in one hour. The staff was incredibly nice and fast.

My battery was put in a timely manner, my phone is like new

Geek squad repaired my iPhone and had it back the same day! Great service

I had the batteries replaced on both my wife's and my iPhones 7 Plus. They are paid off and we want to keep them for a while so we changed the batteries to optimize the charge to them. It is known that these batteries deteriorate over time so this was a sensible preventive measure at a good price because Apple is offering a discount. I made appointments online and the best available for us was at this Best Buy. When we arrived for our appointment we were helped rather quickly and Jonathan was assigned to do the work for us. From the start, he was polite, professional, patient and very attentive. He took his time to make sure we understood the process and answered all our questions, He clearly knows his job well. We left the phones there and were told to return at a certain time. We returned slightly early and were pleasantly surprised that the work had already be completed. Overall, this whole process went very well.

Quick in and out. Everything handled professionally, excellent work. I don't make recommendations as a practice so I would not recommend them but in my case they did great work.

Very friendly, timely service, and the important thing is they knew what they were talking about I would definitely go back and get service at this location

The staff were very nice and patient. I am satisfied by their service as well.

Great service and description of the job tat was done.

They did a timely and great job. Great store and geek squad.

The store was very busy at the time but they handled everything in a timely and professional manner

My phone works much better now. I don’t need to worry about running out of power at work or on the road. Thankyou for the great service

Great service tbvh. I changed my battery instead of getting a new phone and I don’t regret it at all.

The agents replaced my old phone battery and were very helpful.

Lengthy wait and processing of claim for iPhone under AppleCare

Went in for a battery repair but the repair became a one month ordeal after Best Buy was unable to repair the phone on-site. There should be more warning that phones may have to be sent to Apple if the repair cannot be performed on site - we unfortunately learned this the hard way. Because Best Buy is just a middleman, much of the work relied on Apple's capability to resolve the issue. Had to send in the phone ultimately to Apple although Apple did come through in the end and replaced the phone for us. Would only recommend this service if you can take the risk that you might not get your phone back for at least 2 weeks. I'm giving the service 4 stars due to a positive outcome but I'm unsure whether to try this service again in the future.

Job was completed well. Phone has not missed working since update.

The geek squad team patiently helped me with my phone, got me a loaner phone, and the replacement came in much faster than excepted

Efficient, professional, phone fixed and ready as stated it would be at the time was stated.

Needed a battery for my iPhone. Online scheduling a pain but service was great. Didn’t like leaving my phone cause I had to work but hubby picked it up.

Its great that Best Buy is now an authorized Apple Service Provider. We only have one Apple Store in our area and it is 45 minutes away and is always very crowded. Now I can hop into either of the two local Best Buy stores near me and not have to wait for an hour before getting service. I have had battery replacements for my iPhones at both the Apple Store and Best Buy...both were equally good and efficient, but Best Buy didn't have the long line to wait in before service.