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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 477 reviews

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93%
would recommend
to a friend

Customers are saying

Customers are delighted by the Roomba 860's cleaning performance, especially its effectiveness on carpets and pet hair. Many appreciate its ease of use and impressive battery life, allowing for thorough cleaning. However, some users find the navigation system needs improvement, and the dustbin requires frequent emptying. The price point was also a factor for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 477 reviews
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves the back!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great robot Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 dogs here! Great for wood, tile, and low carpet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This thing is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Learns the space and does a great job! I love this vacuum

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wow!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent floor cleaner for all the tile in the house!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the vacuum, it works perfect around the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with product , would recommend purchasing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it! It can pick up alot of stuff.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for hard surfaces

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would only recommend this for hard surfaces. It will operate on carpet, but do not expect much suction power over on carpets or rugs, especially any type of long fiber carper or rug.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Get the 960

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned the 860- it doesn't map your house and not smart enough to clean all rooms without picking it up to move it. Upgraded to 960 and it's smart!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Better than having to vacuum every day myself.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than having to vacuum every day myself. Doesn't get all the dog hair, instead it gathers big clumps of hair into piles but doesn't suck it up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Below my expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool machine, clean well, but No clear cleaning pattern may take forever to clean a room while u can easily take the vaccum and hit few spot in few minutes

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good but could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works pretty well. My only complaint is that it has scratched up our baseboards and appliances in our new home.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    This did not work for us.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have five dogs (three labs, a bull mastiff and a beagle) This came no where near being able to keep up with the hair. Constantly needed to be stopped and cleaned out. Even if I vacuumed before running it, it still couldn't keep up. Not really the products fault but beware if you have a multi-animal home. Am giving it to my sister who has one cat. Maybe it will work for her.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Will return after 1 month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't cover well and stops for no reason. Won't go up on my dark rugs.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 1 out of 5 stars

    Dies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would clean well but it didn't go back and recharge itself. So when I would get home I would have to figure out what room it died in, and put it on the charger. Once it recharged it didn't continue to finish the house.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Was not what I expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe I expected too much. Did not work as well as I wanted it to. Seemed to be "lost" when working.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    fun to watch with the cat's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does an ok job though I think that it is better suited for a smaller area with fewer cats,

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No carpet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for hardwood , bad for carpet. I have came home to find it stuck under my sofa

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    nice aid for lazy man

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice aid for lazy man like me. although sometimes can not find the charge station...

    I would recommend this to a friend