Customer Ratings & Reviews

Posted 4 years ago

Wirelessly display content from a phone, tablet, or laptop onto a bigger screen with the ScreenCast 4K Wireless Display Adapter.

Posted 2 years ago

I apologize for the experience you have had with your ScreenCast 4K Wireless Display Adapter. The issue may be caused by something within your environment. Our customer support team can assist you with finding the problem and coming up with a solution. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.

Posted 2 years ago

If you're experiencing connection issues with the ScreenCast 4K Wireless Display Adapter, such as losing the connection when the device is more than a couple of feet away, there are several potential causes and troubleshooting steps you can try: Wireless signals can be affected by various factors, including physical obstructions, other electronic devices, and distance. Make sure there are no large objects or walls blocking the signal between the adapter and your device. Additionally, try moving the adapter and your device closer together to see if it improves the connection stability. Wi-Fi network congestion: If you're in an area with many Wi-Fi networks or other wireless devices, it could lead to congestion and interference. Try changing the Wi-Fi channel on your router or moving closer to the router to minimize interference. Try resetting both the adapter and your device. Unplug the adapter from the power source, wait for a few seconds, and then plug it back in. Restart your device and attempt to reconnect to the adapter. Contact Technical Support Team if none of the above steps resolve the issue. They can provide specific troubleshooting steps or determine if there's a defect with the device that requires a replacement. Their information can be found on j5create website under the "Support" tab and a specialist will be ready to assist you. Thank you.

Posted 4 years ago

Please contact our Support Team by Live Chat or Email, in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab. We apologize for the inconvenience.

Posted 9 months ago

It sounds like there’s a misunderstanding about how the ScreenCast 4K Wireless Display Adapter works, it doesn’t physically plug into your iPhone like a cable.

The JVAW76 connects wirelessly using AirPlay (for iPhone/iPad) or Miracast/Google Cast (for other devices).It plugs into your TV or monitor’s HDMI port for video and a USB port (or adapter) for power.

If you tried to “fit” it into your iPhone’s charging port, that’s why it didn’t work, the device is meant to stay connected to your display, and your iPhone streams to it over Wi-Fi Direct.

Posted 2 years ago

Check if there are firmware or software updates available for the ScreenCast 4K Wireless Display Adapter. Installing the latest updates may resolve compatibility issues. Ensure that your PC and the adapter are connected to the same Wi-Fi network. Incompatible or misconfigured networks can prevent successful connections. Verify that your PC's graphics drivers are up to date. Outdated or incompatible graphics drivers can affect screen mirroring and display functionality. To rule out PC-specific issues, try connecting the ScreenCast 4K Wireless Display Adapter to a different Windows 10 PC if available. This can help determine if the issue is specific to one device.

Posted 2 years ago

Ensure that the Wi-Fi signal strength is stable and strong where the ScreenCast 4K unit is connected. Weak or unstable Wi-Fi signals can lead to disconnections. High network congestion, especially during peak usage times, can lead to disconnections. Wireless interference from other electronic devices, routers, or neighboring Wi-Fi networks can disrupt the connection. Try changing the Wi-Fi channel on your router or moving other electronic devices away from the ScreenCast unit.

Posted 4 years ago

In order to narrow down the exact issue you are experiencing, we recommend contacting support and a specialist will be ready to assist in resolving this, thank you.

Posted 2 years ago

When it comes to wireless display adapters, the quality of the streaming experience can be influenced by various factors, including compatibility, signal strength, and network conditions. Make sure your devices are connected to a strong and stable Wi-Fi network for optimal performance. Network congestion can affect the streaming quality. If multiple devices are using the same network or if your network is slow, it can impact the performance of wireless display adapters. If possible, try using the ScreenCast adapter in different physical locations to see if the performance improves. Sometimes, interference from other devices or physical obstacles can affect wireless performance.