Customer Ratings & Reviews
- Model:
- JUH377
- SKU:
- 10757584
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
It did not do what I wanted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seemed like a great product but when I got it home and installed it it failed to operate as I hoped it would.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB Hub does not require an installation of a driver. It is a PnP device. Please uninstall any drivers you have installed on this device. Depending what is being connected to the Hub such as high powered USB peripherals, it may require additional power to operate correctly. Please check power requirements on those devices. Cordially, j5.
Defective, Non-Working Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every device that I plugged into this product produced an error in Windows stating that it was an 'unrecognized usb device'. Nothing was functional. Tried different ports on device and PC and tried different wall sockets. Returning for refund.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We're sorry to hear the USB Hub did not work out. The Hub is a PnP device, no driver needed. If you have any questions regarding the Hub, feel free to contact our agents and they'll be happy to assist you. Cordially, j5.
Another Great j5 product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for more USB ports on my laptop liked the external power plug
I would recommend this to a friendBrand response from J5create Team
Posted .Supports USB bus-powered or DC self-powered for power hungry USB devices
Not what I was looking for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Must be plugged into a computer to use all ports for charging.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm very sorry for the inconvenience that this has caused you. We do offer several models that are for charging. JUP10, 20, 40, 50, and 60, are all available for strictly charging needs. There are also charging stations available depending on your needs. If you have questions about these devices, please don't hesitate to contact us and we'd be more than happy to assist you. Our information can be located on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
Great for Surface
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Very useful. I use it whenever wifi fails.
I would recommend this to a friendBrand response from J5create Team
Posted .Adding 7 USB ports to the computer operating at 3.0 speeds guarantee optimal performance with your gadgets to include up to 5 Gbps rates for data transfer.
Regards,
j5create
Would not recognize 2 new flash drives.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PC would not recognize 2 newer 32gb flash drives. Had to plug in drives and reboot the PC before it would read the flash drives. My old slower hub recognized the drives right away. Stopped using this hub in favor of using my old hub.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm really sorry to hear about this! Please don't forget that my team is always available to assist you when you need. Our information can be located on the back of our product boxes and on our website.
Thanks,
j5create
worked fine for a while.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after about 6 months it died worked fine up till then.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
Thank you for sharing your experience with the USB hub. I would not consider your experience with the hub as typical. I would recommend visiting the j5create website and look up the product warranty information or contacting the j5create customer support team for assistance. I hope that we can resolve this issue for you.
Thanks,
j5create
It didn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This J5 USB 3.0 powered hub was a brick on arrival. It didn't detect, and nothing plugged into it would detect either. But I'm not discouraged. I'm going to habe best by exchange it for another one. I'd still recommend it, because I think I just got a fluke bad product
I would recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear about this but I think you're right and it was a defective unit. If you're having difficulty with your replacement unit, please don't hesitate to reach out to us and we'll be more than happy to help. Our information can be found on the back of all of our product boxes and on our website.
Thanks,
j5create
Needs improvement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have two of these units and they both came with defective USB cables. The cables don’t work when fully inserted in the PC’s USB socket and only work intermittently when the cable is not fully seated.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service Department, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab. Cordially, j5.
not worth $40
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it since end of January and already fried at March horrible good thing are it didn‘t fried my files or any of my external or flash drive was easy to use when it works...but now its just a brick...
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service Team, so that they can get more information from you regarding the USB Hub. This product does have a warranty and they should be able to help you troubleshoot or set up a solution. Their information can be found on our website under the "Support" tab. We apologize for the inconvenience.
doesnt work...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt work. Only one port charges; if it worked..
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Unfortunately, one port supports fast charging for smartphones, tablets, iPad up to 2.4A. Cordially, j5.
Just OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Functional, but a bit cumbersome and does not charge devices quickly.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Sylvester, Charging devices can fluctuate due to different power requirements. Depending on what you are looking to charge, we have JUP series models that are strictly for charging peripherals and if interested in learning about them, please reach out to our support team and they will gladly answer any questions you have to find a good fit for you.
Respectfully,
j5create
Cheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the connection port is very poor cannot be moved or bumped by anything./ Pretty poor for a multiple device connector. It is poorly built. There were much better choices for much better quality products.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We're sorry about the experience you have with the USB Hub. Please contact our Customer Service Department, so that they can get more information from you; in order to properly troubleshoot our device. Their information can be found on our website under the "Support" tab. Cordially, j5.
Dead on arrival
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to me it should not be hard to build something this simple and have it work. As soon as I plugged in the hub and a couple of hard drives, I got an error message saying the USB device was defective. I checked the hard drives on a direct USB port- no problem.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Due to the power requirements of some external hard drives, connecting them via the JUH377 may not work. In this case, you would need to connect the hard drives directly to the computer as when the hub is connected to the computer's USB port, the power becomes divided amongst the 7 USB ports supplying less and less power than it would if it were connected directly to the computer. The JUH377 is mostly for mice, keyboards, flash drives, web cameras. We apologize for the troubles you experienced and hope we can turn things around. If in the future, you experience such issues again, please feel free to contact the support team on the packaging and a rep will be glad to assist in configuring some power settings to see if we can get them up and running for you.
Respectfully,
j5create
Stay away
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this back in March 2022, and it seems like the power supply is dead. Now, half of my peripherals won't work. Gonna replace this with an Anker hub, most likely.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist in resolving this. Cordially, j5create Team.
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.j5 7-port usb3 hub stopped working on my surface pro6 after a month. The hub's usb3 plug would never seat completely in Surface port, unlike other hubs or devices. Returning to Best Buy.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our customer service. Their info is located on our website. This product does have a warranty and they should be able to help you troubleshoot or set up a solution. We apologize for the inconvenience.
So dangerous I returned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This seemed like an OK USB hub. But the cheap build quality had me worried. Did some online searching after I purchased it and saw more than enough to cause me to just return it. Seems the design had a nasty habit of frying motherboards and peripherals.
No, I would not recommend this to a friendEject issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit has started constantly ejecting my external hard drives on my iMac. I have several hooked up and it randomly ejects different ones plugged into different ports. I would say this is unsafe for data and to look elsewhere.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that this happened to you! This device is only meant to run one high bandwidth item or in this case, one hard drive and then smaller peripherals. Using multiple hard drives will cause the ejection issues as the device is unable to handle the load you're asking for. If you'd like, my customer service team would be more than happy to help you find a device that better suits your needs.
Thanks,
j5create
It only works when plugged into the computer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product because I wanted to be able to charge devices through the plug/out or through the laptop. The plug part HAS NEVER WORKED. I have to plug devices in via computer power to charge.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear this! It sounds like you might have a defective unit. If you'd contact my customer service team we'd be more than happy to help you and find a device that better suits your needs. This particular unit only supports charging through one port, but we do offer others that have multiple charge ports. Our information is on the back of all of our product boxes and on our website.
Thanks,
j5create
It is horribly slow and makes ext hard drive click
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this, slows everything down and does not work efficiently. When ext. hard drives are plugged into this they click and stop working.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
We appreciate that you took the time to share your feedback about the 7 port hub. There is only a limited amount of power that the hub can support even when it has the optional power adapter plugged in. Multiple high powered devices like external hard drives may require more power that the dock can provide. For further assistance you can contact j5create customer service. Contact information can be found on the device packaging and on our website.
Thank you,
j5create
