Customer Ratings & Reviews

The packaging didn't list that the needed power supply was not provided, so I was not enthusiastic about having to go back to the store. The USB C connector does not supply enough power to maintain charge on my Dell Precision 7560 Laptop so I have to connect and additional cable when using the device. I was able to use both monitors without installing the additional software, which is fortunate since I can't install additional software on my laptop without 3rd party approval. Other than that the device has worked pretty well for about a year. Do note I usually just leave the device connected. As of recently the dock has randomly connecting and disconnecting, typically I would associate this with frequent unplugs but as I have stated previously I usually don't unplug. Overall I liked the dock when it worked, but now it's not working right so I'm a little annoyed.

This product is easy to use. Just install the necessary drivers and it worked flawlessly for my dell laptop. It also worked for my macbook pro. The only bad thing was that the first unit I got had extremely high pitched coil whine. I exchanged it for another unit and it wasnt as bad. Still some noise, but not as loud.

Love this gadget! I travel a lot and this unit has everything you need! I am not a tech savy person and this was very easy to use. Was able to plug in my extra monitors, laptop and carge my phone and earbuds! Love it, love it!

Does as described. A final answer for my multiple screens connection. Doubles for a phone charger when power port is connected through a fast charging block & lightning cable. It magsafe-charges my iphone 14pro max Problem solved.

Highly recommended! Works great, been using with MacBook Pro and 2 giant screens!!!

My view is that I downloaded the software or drivers or whatever any word for a little bit and then it stopped so I was not able to use one of the HDMI ports to for my TV on my monitors I'm sure they have a fix for it but I really just don't have time I'm sure it works correctly but it should have been easier I'm sure I won't get the $4,000 but it's okay

Docking station overheats and has loud buzzing noise when in operation. HDMI port does not read connected monitor well.

Best dock I have had thus far, no lack in ports, quick response and no issues!

This is a heavier adapter that requires a power cord connector to the wall for the phone charger to work otherwise perfect.

It took me a long time to get this working.  I'd say at least 2 hours. So, the contents of this review are also to help anyone who may be struggling with this, as at one point I found myself searching the web, including these reviews, for any helpful information. Since it wasn't working the first time around after installing the driver, I opted to use their provided uninstall script (if the OS won't let you run the install script, opt to "Open in terminal"), rebooted, re-installed with the dock disconnected, and rebooted again, THEN connected the dock - I STILL wasn't seeing the USB Display app in the status menu, and never did receive a prompt about it. I went System Settings > Privacy and Security > Screen & System Audio Recording, and manually added the USB Display application. Then disconnected the dock and rebooted again, re-connected the dock. Still no dice. I went through all the specs again, wondering if it was a power issue, as I was using my 30W Macbook Air block for power. It seems this could present an issue for 4K, or functionality of other features, but I wasn't doing that stuff yet. I then tried the other Thunderbolt port on my mac and voila!; the USB Display app appeared in the status menu. Switched back to the original port - activated/allowed in system settings - still not working. Rebooted again, disconnected/reconnected the dock, and then followed the remaining steps to unblock the USB Display app. It was then working on the desired Thunderbolt port. As I was struggling with this, I was getting quite upset about the product. Upon reflection, however, these types of issues seem to be widespread with macOS IME working in tech, so don't know that I can blame j5 or their software for this. I suspect other docks potentially face a similar probability of similar issues with macOS and/or M series silicon. As a troubleshooting step, I had also set Privacy & Security > Allow accessories to connect to "Always" (temporarily). TBD if disabling this will cause a problem. At this point, it looks like I'll have go to the USB Display icon in the status menu and select Driver System Extension > Activate/Update Driver System Extension, each time I re-connect to the dock, which is rather disappointing. The caveats should be more aggressively presented by the manufacturer, and they should have the kind of troubleshooting steps I completed included in the product documentation. On the lack of power supply: Realistically, this should come with a 140W PD block and cable at a higher price point. Now I apparently need to go buy like an $80 PD block to get the full functionality of the unit for my Macbook Air. I know they've responded to other reviews, essentially being like, "Oh, well, the contents are clearly indicated on the package". While that may be true, I think it's a deliberate and sneaky omission to not state on the packaging and product details, in large-ish text, "POWER ADAPTER/CABLE NOT INCLUDED. Ultimately, it was a royal pita to get this working, and I can't say I'd recommend it for the average consumer, if anyone, but it does seem to work. I'll certainly be seeking better alternatives, and may still return it in the end.  While much of the blame here might be with macOS, j5 could also handle this better in many ways, because not everyone is sufficiently adept at troubleshooting and digging into documentation, troubleshooting dysfunction, and going through specs with a fine toothed comb.  Even those of us that are experienced, are not expecting this level of effort to get a dock working.

This is an excellent unit perfect for a laptop or similar setup where you can have the USB port from the computer on the side. My setup has a USB port on the top and it is not ideal for me but it works great. I would give it five stars if I could have a longer cable to setup the unit further away from the PC itself. This gives me 3 USB C ports, SD and Micro SD card reader and 4K HDMI. I only with it shipped with a 3 foot cord. Performance is excellent.

It does well and overall basic needs, but performance wise it heats up a lot the wireless charging is kind of useless due to the output on the wireless charger. Would I buy this again? No, but it does the job.

Work great, but requires you to download drivers (for those that don't want that). Simple to use and takes up little space on a desk. No need for electrical outlet or AC adapter, which is convenient.

Amazing product, at first the price threw me off, but the product more then supports the price, fast charging as well as all ports working quickly and efficiently, i just this on my mac and boy does it help me

I've been quite happy with this, although I wouldn't install the foot again. Somehow it takes up more room with all of the wires. However, I got this about a month ago, and it just gave up the ghost. No power is being passed through from the USB C connection. I tried many different power sources. So, no I will contact Best Buy and see what they say.

High Pitched Squeal Makes it Almost Unbearable! This item is functional-- and it works-- but when powered on, it is squealing, non-stop. It is hard to deal with. This is the second one that I have, so it's not just this singular item. First one I had failed just out of warranty. Overall, it works, but I'd find a better item.

Good if you are looking for something for Windows, but forget about anything Mac ARM related. It just doesn't work well with the new chips, even with the drivers that I downloaded. Would recommend spending extra money on a thunderbolt 4 dock. The build quality was decent, it is compact and has tons of ports. But do not recommend for Mac users.

Does the job really well, but the one we got makes an awful buzzing sound when using it. If you’re getting one of these, make sure you also have a pair of noise canceling headphones in your cart because you might need them.

I purchased this for my work setup but unfortunately you need to install display driver software to use both the HDMI ports on this device. My work laptop doesn’t allow installation of this software so I’ll have to return it. I WISH the need to install this additional software for basic functionality was mentioned somewhere in the product description.

Its great but fails to mention that it does not include a 110v power bank to power it first. Maybe I am just blind. Got it handled and it works awesome now.