Customer Ratings & Reviews

This product is easy to use. Just install the necessary drivers and it worked flawlessly for my dell laptop. It also worked for my macbook pro. The only bad thing was that the first unit I got had extremely high pitched coil whine. I exchanged it for another unit and it wasnt as bad. Still some noise, but not as loud.

Docking station overheats and has loud buzzing noise when in operation. HDMI port does not read connected monitor well.

My view is that I downloaded the software or drivers or whatever any word for a little bit and then it stopped so I was not able to use one of the HDMI ports to for my TV on my monitors I'm sure they have a fix for it but I really just don't have time I'm sure it works correctly but it should have been easier I'm sure I won't get the $4,000 but it's okay

Does as described. A final answer for my multiple screens connection. Doubles for a phone charger when power port is connected through a fast charging block & lightning cable. It magsafe-charges my iphone 14pro max Problem solved.

Best dock I have had thus far, no lack in ports, quick response and no issues!

This is a heavier adapter that requires a power cord connector to the wall for the phone charger to work otherwise perfect.

It took me a long time to get this working.  I'd say at least 2 hours. So, the contents of this review are also to help anyone who may be struggling with this, as at one point I found myself searching the web, including these reviews, for any helpful information. Since it wasn't working the first time around after installing the driver, I opted to use their provided uninstall script (if the OS won't let you run the install script, opt to "Open in terminal"), rebooted, re-installed with the dock disconnected, and rebooted again, THEN connected the dock - I STILL wasn't seeing the USB Display app in the status menu, and never did receive a prompt about it. I went System Settings > Privacy and Security > Screen & System Audio Recording, and manually added the USB Display application. Then disconnected the dock and rebooted again, re-connected the dock. Still no dice. I went through all the specs again, wondering if it was a power issue, as I was using my 30W Macbook Air block for power. It seems this could present an issue for 4K, or functionality of other features, but I wasn't doing that stuff yet. I then tried the other Thunderbolt port on my mac and voila!; the USB Display app appeared in the status menu. Switched back to the original port - activated/allowed in system settings - still not working. Rebooted again, disconnected/reconnected the dock, and then followed the remaining steps to unblock the USB Display app. It was then working on the desired Thunderbolt port. As I was struggling with this, I was getting quite upset about the product. Upon reflection, however, these types of issues seem to be widespread with macOS IME working in tech, so don't know that I can blame j5 or their software for this. I suspect other docks potentially face a similar probability of similar issues with macOS and/or M series silicon. As a troubleshooting step, I had also set Privacy & Security > Allow accessories to connect to "Always" (temporarily). TBD if disabling this will cause a problem. At this point, it looks like I'll have go to the USB Display icon in the status menu and select Driver System Extension > Activate/Update Driver System Extension, each time I re-connect to the dock, which is rather disappointing. The caveats should be more aggressively presented by the manufacturer, and they should have the kind of troubleshooting steps I completed included in the product documentation. On the lack of power supply: Realistically, this should come with a 140W PD block and cable at a higher price point. Now I apparently need to go buy like an $80 PD block to get the full functionality of the unit for my Macbook Air. I know they've responded to other reviews, essentially being like, "Oh, well, the contents are clearly indicated on the package". While that may be true, I think it's a deliberate and sneaky omission to not state on the packaging and product details, in large-ish text, "POWER ADAPTER/CABLE NOT INCLUDED. Ultimately, it was a royal pita to get this working, and I can't say I'd recommend it for the average consumer, if anyone, but it does seem to work. I'll certainly be seeking better alternatives, and may still return it in the end.  While much of the blame here might be with macOS, j5 could also handle this better in many ways, because not everyone is sufficiently adept at troubleshooting and digging into documentation, troubleshooting dysfunction, and going through specs with a fine toothed comb.  Even those of us that are experienced, are not expecting this level of effort to get a dock working.

Does the job really well, but the one we got makes an awful buzzing sound when using it. If you’re getting one of these, make sure you also have a pair of noise canceling headphones in your cart because you might need them.

Its great but fails to mention that it does not include a 110v power bank to power it first. Maybe I am just blind. Got it handled and it works awesome now.

Amazing product, at first the price threw me off, but the product more then supports the price, fast charging as well as all ports working quickly and efficiently, i just this on my mac and boy does it help me

High Pitched Squeal Makes it Almost Unbearable! This item is functional-- and it works-- but when powered on, it is squealing, non-stop. It is hard to deal with. This is the second one that I have, so it's not just this singular item. First one I had failed just out of warranty. Overall, it works, but I'd find a better item.

I've been quite happy with this, although I wouldn't install the foot again. Somehow it takes up more room with all of the wires. However, I got this about a month ago, and it just gave up the ghost. No power is being passed through from the USB C connection. I tried many different power sources. So, no I will contact Best Buy and see what they say.

I have purchase it just for the 3.5mm jack output. My idea was to connect a midi keyboard, my ipad and a speaker on the 3.5mm jack...but I couldn't manage it to make it sound. Despite of that, all the features of the hub works perfects, good quality and useful.

I got this for a gift for my birthday. As I wanted a home office setup. I have 2 displays and laptop screen at work. Images and wording makes it sound as it's capable of this setup. 2 output HDMI. Even the sales rep in store advised the same thing. Nothing is more disappointing then realizing it does not work as expected till you go to the store and they will not return it as it's past the return date. Very unacceptable in my opinion as I am not wanting to return it, I want to exchange it for a product same price as this product. I wouldn't even care if the product I wanted was cheaper than the now paperweight I have. Would be Best Buy gain. If you can't honor even your own policy on "Gift" returns, I will not be purchasing anything further from best buy. As they lead the person who bout this for me In the wrong direction. The product seems like a good product, just not what I need. I stopped at 2 different Best Buy asking to exchange it. One MOD wouldn't even talk to me. Told the Customer Service representative that there is nothing he can do. Which is understandable as I don't have the receipt since it was gifted. Best Buy needs to update their policy wording on this website as what I have screenshot of is not how they explained in store.

Work great, but requires you to download drivers (for those that don't want that). Simple to use and takes up little space on a desk. No need for electrical outlet or AC adapter, which is convenient.

Good if you are looking for something for Windows, but forget about anything Mac ARM related. It just doesn't work well with the new chips, even with the drivers that I downloaded. Would recommend spending extra money on a thunderbolt 4 dock. The build quality was decent, it is compact and has tons of ports. But do not recommend for Mac users.

Liked what it offered, but didn't work for me. My company's security permissions prevented me from installing the drivers required to properly use. Though HDMI to my monitor worked, the aux to my external speakers did not. After a couple of uses, when connected to power, machine would have a high pitch whinnying. That was the deciding factor to return.

I normally dislike the quality of product put out by J5, especially at the price point they put it at. However, they've really stepped up their game. This dock was perfect and intuitive to use. Love the cable, space saving wrapping knob of the side.

The dock I picked up technically worked and has a good amount of features. Dock was also reasonably priced. However, it made a high pitched screeching/whining noise when powered on. This coil whine would get louder any time I moved my mouse. For this reason alone I returned the unit. If you can grab one that doesn’t have coil whine, you should be good to go.

I purchased one of these in store and it setup fine, although had an obnoxious buzzing noise. I thought it was a defective unit, so I returned it in store for another dock (same model), which also had the buzzing noise. Wondering if it was a bad batch, I purchased a third dock (same model) off Amazon, and that one ALSO has the obnoxious buzzing/hissing noise. The noise is constant, and audible over my office's white noise. I ensured that my computer software (MacBook Pro Intel) was updated to latest and that I properly installed the driver. All the functionality of the dock works great, except that annoying buzzing noise. Unfortunately I think I need to find an alternative dock.