Customer Ratings & Reviews
- Model:
- JCD383
- SKU:
- 10757515
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Gets extremely hot and doesn't work properly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's possible I just have a defective unit (I'm returning it), but it seems to be pretty flaky in terms of providing power via the usb-c plug. I'd like to try another one as the form factor is pretty nice, but this experience doesn't really make me wish to do that.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Travis!
I'm really sorry to hear that you had this issue! My customer service team is always available to assist you in getting up and running as well as troubleshooting or even exchanging a device. Our information is located on the back of all of our product boxes as well as being on our website under the contact page of our website. We'd be more than happy to work with you on any issue you may have.
Thanks,
j5create
Quit working after one use!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to use the HDMI connection to display my powerpoint for classes I teach. I used it one day, and it worked fine. I drove four hours to my next class and it will not work! I have tried in on different tv's with different HDMI cables and it's junk.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm really sorry to hear this! Please don't forget that my customer service team is always available for assistance, although I know how frustrating it can be when you're on the go and need your device immediately. I hope that you were able to get up and running, even if it wasn't with us!
Thanks,
j5create
Hardwire device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to use instead of using wifi. Working out really nice
I would recommend this to a friendGood features for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality...possibly defective device. Stop working right after the 14 day return date. Have an older version which is still working. Bought the upgraded model because of the additional features. Had to go back to my older J5. Really sorry it stop working.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear this! My Customer Service team is always available to assist you as well as do exchanges if needed. Our information can be found on the back of our product boxes as well as on our website under the contact page. We'd be more than happy to help you.
Thanks,
j5create
USB Adapter
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was okay. I did have to replace it and upgrade a week later.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Groover, in the case where the JCD383 was working properly and suddenly it stops, we advise that you reach out to us. Support will troubleshoot and narrow down the problem. Once that is determined, a recommendation will be made and if necessary offer an exchange. I appreciate your input and hope to hear from you if you experience any issues moving forward.
Respectfully,
j5create
Excellent!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent choice for the price!! Works exactly as they said
I would recommend this to a friendWaste Of Money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this device when it actually worked, but it stopped working after a few months. I then had it replaced to try it again in hopes that it was just a "bad apple" the second one did the same thing a few months later. Save your money.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi and thank you for your review. We're terribly sorry to hear the JCD383 has given you such a negative experience; exchanging it two times and the issue still persists is definitely worrisome. We would greatly value the opportunity to troubleshoot with you to see what could be the underlying reason for the problem. Please feel free to contact the support team printed on the casing to speak with a specialist and they will be ready to lend a heling hand.
Thank you,
j5create
Adapter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great tool if you need a USB adapter or memory card adapter for your computer.
I would recommend this to a friendBrand response from J5create Team
Posted .Ability to read SD cards, add monitors, Ethernet connectivity and more in one distinguish the JCD383 from the pack; both space efficient and economical makes the hub a must have.
Cordially,
j5create
How to stay connected!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With the age we live in of options,this how to connect and stay that way!!!!!!
I would recommend this to a friendBrand response from J5create Team
Posted .The JCD383's various capabilities make it easy to add an HDMI monitor, Ethernet connection, USB ports for peripherals and even SD card reading all in one - simply plug it in and done.
Gratefully,
j5create
HDMI did not function
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HDMI conection did not work. I looked on line and found many people had the same problem. I had no trouble getting it returned.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi Adapter requires an available USB-C port that supports DisplayPort alt mode and USB Power Delivery 2.0 or 3.0 for video out and pass-through charge. The Adapter is a PnP device and without those features, this device will not properly. Please refer to the manufacturer of your hardware for more information on your device. Thank you.
Slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read speeds are no better than my older reader Will be returning
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The memory card reader/writer is 3.0.The data transfer rate is 104 MB/s.
Stopped Working After A Few Days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This adapter didn't work with both my laptops (work and personal). One the monitor worked but the Ethernet didn't. Then the Ethernet stopped working on both. Returned it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Jason,
Sorry to hear that this happened to you. If you need help with a device, please don't hesitate to reach out to us and we'll be more than happy to help you get it up and running.
Thanks,
j5create
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not allow enough power to go through it to power my computer. I returned the item
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We apologize for the inconveniences this has caused. Sincerely, j5.
Disappointed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed this to work with multiple hdmi displays and it couldn’t handle it
I would recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi Adapter only supports (1) display via HDMI port. There are no other video ports on this Adapter.
Stopped working after 6 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did what I expected and stopped working after exactly six months. No replacement or warranty. Absolutely disappointed of the item and BestBuy's customer service!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Marcus,
I'm so sorry to hear about this! If you would contact my customer service team we'd be more than happy to work with you on this issue! Our information can be found on the back of all of our product boxes and on our website.
Thanks,
j5create
Not Iphone compatible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was not compatible with Iphone and was told it was by sales rep
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Multi Adapter is not compatible to an iPhone. iPhones do not support USB-C or Thunderbolt connector.
Don’t buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work well at all. It would stop then you’d have to unplug and plug it back in. Took it back!!!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Tracey,
I regret to hear that the adapter did not work for your needs. Our highly trained customer support team has the experience to troubleshoot issues that come up with our products and perhaps have save you a trip back to the store. We appreciate your feedback.
Thank you,
j5create
Hot and freezez
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend. It gets very hot very quickly. Anytime I try to use with a phone it tends to freeze the phone.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, we're sorry to hear the issues with our device. To understand what peripherals are being connected and how it is being used towards your phone, please contact our agents and they'll be glad to further assist you. Contact information is available through j5create.com under the "Support" tab.
Sincerely, j5
Not good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheated and returned right away. It might affect your laptop
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Generally, adapters emit some heat as a normal part of its operation, especially if the USB-C pass-through charging and/or all ports on the hub are utilized. Please note that hotter operating temperatures can be expected. Kindly, j5.
Terrible quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not worth the money. Had to return it. Some didn’t work, the ones that did got so hot it seemed like it was going to burn up!
No, I would not recommend this to a friend