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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 2379 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers commend the USB-C Multi-Adapter for its HDMI functionality, ease of use, and overall performance. Users appreciate its connectivity options and compact size, as well as its compatibility across different operating systems. However, some customers have expressed concerns about the product's price, power delivery, and heat generation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 2,379 reviews
  • Rated 1 out of 5 stars

    Fool me twice..

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for a hard wired ethernet connection for zoom calls and a second monitor while working from home during the pandemic. Worked great then stopped working after iOS update. J5 support sent me a new device after a lengthy trouble shooting process and me having to follow up multiple times. The second device worked great for a few weeks and now is no longer working. Would not recommend based on my experience with this product.

    No, I would not recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Thank you for your review. I’m sorry to hear you had such a frustrating experience. We would like the opportunity to talk and investigate your feedback further. Our contact information is available on our website and a representative will be glad to assist you. Sincerely, j5create. j5create

  • Rated 2 out of 5 stars

    Not all ports work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well some of the ports work. I want to return it but feel it’s too late at this point as I’m looking to buy another brand and hopefully with all the ports working. The USB C on mine doesn’t work at all. But if you like u should buy.

    No, I would not recommend this to a friend
    • Brand response from J5create Team
      Posted .

      The USB-C Multi-Adapter requires an available USB-C port that supports DisplayPort Alt Mode for video out via HDMI port and USB Power Delivery 2.0 or 3.0 for pass-through charge via USB Type-C Power-In port. Please refer to the manufacturer of your hardware for more information on your device. Thank you. j5create

  • Rated 1 out of 5 stars

    Does not work with macOS 10.15

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to go with new MacBook 16' with macOS 10.15. Opened the package and there are 2 warnings for Mac users to download drivers first. There is also one warning that this does not work with macOS 10.15 I will have to return and continue looking for something that will work.

    No, I would not recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Hi John!

      I'm really sorry to hear you had this issue! In the interim it has been rectified and our drivers are up to date so you can use our devices with the latest OS. I hope that in the future you'd consider giving us a second try!

      Thanks,
      j5create j5create

  • Pros mentioned:
    Connectivity, Overall performance, Size

    Rated 5 out of 5 stars

    Connected to Work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is amazing helps me stay connected with my work. I have my headphones, keyboard and Ethernet connected. It’s small so does not take up space on my desk. Works extremely well. I am glad I chose to buy this from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Overall performance

    Rated 5 out of 5 stars

    Good Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great , so bit this because my desktop died and wanted to convert my Chromebook to my everyday computer, hooked up mouse , keyboard, monitor , everything works great! Even made my Chromebook more secure with a hardwired Ethernet connection Very happy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Heat, Price

    Rated 4 out of 5 stars

    Runs a little hot and should be 39 bucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works pretty much plug and play which is awesome. Tried on a mac and a pc and it worked great on both. It definitely runs a little bit hot. It's a little bit pricey for what it is. It should be a little more like 20 bucks less than the 59 dollar sticker price compared to elsewhere but the ability to walk into a store and grab it off the shelf is a value add.

    I would recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Generally, adapters emit some heat as a normal part of its operation, especially if the USB-C pass-through charging and Ethernet/or all ports on the hub are utilized. Please note that hotter operating temperatures can be expected. We appreciate your feedback on the Multi-Adapter. Cheers! j5create

  • Pros mentioned:
    Connectivity, Ease of use

    Rated 5 out of 5 stars

    USB-C Multi Adapter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thus far, only used it to provide a direct connect to the internet for faster upload, and all worked as expected. It’s small/compact which I liked and light weight, easy to transport.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Enhancing Connectivity: A Review of the j5create U

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an avid user of various devices, I've come to rely on versatile adapters to streamline my workflow. The j5create USB-C Multi-Adapter has been a game-changer in this regard. With a sleek design and robust functionality, it offers a comprehensive solution for expanding connectivity options. First and foremost, the build quality is impressive. The adapter feels sturdy yet portable, making it ideal for both office use and on-the-go professionals. The USB-C connection ensures compatibility with a wide range of devices, from laptops to smartphones, providing flexibility in usage. One of the standout features is its extensive port selection. Equipped with HDMI, USB-A, USB-C Power Delivery, and Ethernet ports, among others, it covers all the essential bases for connectivity. Whether I need to connect an external monitor, transfer data from a USB drive, or ensure a stable internet connection, this adapter has me covered. Performance-wise, I've experienced no issues whatsoever. The HDMI port delivers crisp, high-definition video output, while the USB ports facilitate fast data transfer speeds. The Ethernet port ensures reliable internet connectivity, which is crucial for tasks requiring a stable connection. Additionally, the inclusion of USB-C Power Delivery is a welcome feature. Not only can I connect peripherals, but I can also charge my device simultaneously, eliminating the need for multiple adapters or cables cluttering my workspace. In terms of compatibility, I've tested the adapter with various devices, including laptops, tablets, and smartphones, and it has worked seamlessly with all of them. The plug-and-play functionality ensures hassle-free setup, allowing me to focus on my work without any technical headaches. Overall, the j5create USB-C Multi-Adapter has exceeded my expectations in terms of performance, versatility, and build quality. It's become an indispensable tool in my daily workflow, enhancing connectivity and productivity wherever I go. I highly recommend it to anyone in need of a reliable and feature-rich adapter solution.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Ease of use

    Rated 5 out of 5 stars

    Additional ports

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this to add additional usb ports for the new computer. Easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Power delivery

    Rated 4 out of 5 stars

    adapter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told I could use charge the laptop but it didn't have enough watts to do it. was able to use it to connect external monitor to laptop

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Overall performance

    Rated 4 out of 5 stars

    USB-C Hub worked perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Dell laptop for work was missing an Ethernet port . Even though it had built-in wireless network, I really needed a wired network for work. My Laptop only had 2 USB ports, but did have one of the newer USB-C ports. This USB-C hub with Ethernet port worked perfectly for utilizing the USB-C port on my laptop while also providing me with an Ethernet port I needed and extra USB 3 ports. As a bonus it also has an HDMI port for my external display. A lot of reviews on other USB-C hubs I read about had compatibility problems or with USB ports not working. This hub worked perfectly without any problems or needing any drivers for Windows 10. It also doesn't need any bulky power adapter either.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Ease of use

    Rated 4 out of 5 stars

    Pricey but Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this adapter to connect to my ultra slim laptop to my all-in-one unit to extend the display when working on complex spreadsheets or multiple applications. The unit has a HDMI connection and a type-C power in connector which allows my new laptop to recharge during use. The unit connects via Micro USB connector and has 2 standard sized USB ports as well. It is lightweight and slim so it fits into my briefcase without a lot of added bulk. The unit was recommended by the onsite Lenovo rep and Best Buy sales associate because it is reliable and has a good mix of port options for older and newer devices. The product works well for my purposes and I am satisfied with my purchase.

    I would recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Transmits both audio and video from a USB-C computer or tablet to a 4K Display. Supports upstream charging & power delivery 2.0 via USB-C charging port. 2 x SuperSpeed USB 5 Gbps ports to connect additional peripherals transfer speed j5create

  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    good product for great price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product offers multiple options besides an Ethernet network card, such as HDMI, USB, and power charging.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dongle works Great. Mostly use it for HDMI purposes on a macbook and have not had issues.

    I would recommend this to a friend
  • Cons mentioned:
    Power delivery

    Rated 4 out of 5 stars

    Check computer wattage.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop is 65w and this device is 60w. Error in startup saying not enough power to start. So I cannot use device in a charging port. Work ok in another USB-c.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Hdmi

    Rated 5 out of 5 stars

    No lag.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so glad I bought this made my job simple just plug and play, my laptop don’t have one coming out and I needed one for my printer, and works great with no disconnect while using.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Multi Adapt

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My USB-O multi adapter HDMI? Ethernet/USB 3.1. HUB/PD 3.0 has provided excellent service. I am delighted with my USB that I bought at Best Buy,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Hdmi

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product for my new Surface GO which does not have the regular USB port. It came with only one adaptor to convert the newer USB 3.0 to the older type of USB port. I used all the features without any issue. What I like the most is that it is well built and it comes with everything needed for connecting a laptop to other devices. It is easy to connect cables to the different ports. I connect the HDMI to my TV and to a secondary monitor. With HDMI at 1080p worked with my TV, which is not a 4K. This is my first time using this type of product on newer laptops with USB 3.0 port. After many uses without issues, I recommend this product.

    I would recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Add extra functionality to your laptop with the USB-C Multi-Adapter. j5create

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really work great!! Its no to big easy to handle and work fast

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance, Size

    Rated 4 out of 5 stars

    Good functions for a small, portable product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs as advertised. I like the compact size and the multiple connections in one place. Easy to take with you if necessary.

    I would recommend this to a friend
    • Brand response from J5create Team
      Posted .

      Small and portable product for obtaining Ethernet, HDMI and USB ports for your gadgets - simply install the driver and enjoy the various capabilities in one.
      Cordially,
      j5create j5create

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