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Customer Ratings & Reviews

Your price for this item is $36.99
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The comparable value price is $79.99

Customer reviews

Rating 3.7 out of 5 stars with 497 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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67%would recommend to a friend

Customers are saying

Customers highly value the Elite 25e Wireless In-Ear Headphones for their exceptional sound quality and impressive battery life. Many users have praised the comfort of the headphones, while some have found them to be less comfortable than other models. A few customers have also mentioned challenges with the design of the swinging earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 497 reviews
  • Rated 5 out of 5 stars

    Great to use for work calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit snug in the ear but are not uncomfortable. Easy to use and are great for work calls while on the go or in the office. Better speaker than the car speakers and as a bonus not everyone on the road needs to hear your conversation unlike the car speaker. I would recommend these.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great just the maje your ear hurt if left in ear to long

    I would recommend this to a friend
  • Cons mentioned:
    Design

    Rated 1 out of 5 stars

    Bad Design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible design! The first day I had them I noticed how they would slide back off my neck. I told myself then that this wouldn’t work. The very next day, while I’m at the GROCERY STORE, not jogging or working out, but at the grocery store, buying food, they slide back off my neck unbeknownst to me, never to be seen again. A complete waste of almost $90 in less than 48 hours!

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Tony, That is not what anyone would want to happen. In the Jabra Assist app you can use "Find My Jabra" to see where they last were connected to the phone. Jabra

  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this product and I recommend it. Thank you.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price, fast charging. Great for phone calls.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son best blue tooth head set yet.. Thanks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only thing is it doesn't cancel back ground noise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    18 hours talk time 30 day standby

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third headset stands up to everything and you never have to take it off. Ear plugs are almost universe if you lose them but I prefer to buy them off line alittle expensive since I can never find replacement in best buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gift for family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones work great. Pairing to iphone was easy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have replaced these a few times due to the bluetooth connect failing. Best buy exchange policy is awesome!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really Bulky and not easy to work with. Firm neckband makes it hard to conceal.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Terreca- Thank you for your review of the Jabra Elite 25e. We are sorry to hear that you are not satisfied with the Elite 25e, specifically with the device's neckband. The Elite 25e neckband can be shaped to fit your neck. To find your best fit with the Jabra Elite 25e, bend the neckband at the Flex zones for the ultimate comfort and stability. We would love to answer any questions or address any concerns you may have about the Jabra Elite 25e and we encourage you to contact us at your earliest convenience: https://www.jabra.com/supportpages/jabra-elite-25e/100-98400000-02/contact-support. We want you to have the best possible Jabra experience! Jabra

  • Rated 3 out of 5 stars

    Bluetooth headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not loud enough dose not fit in my ears good or comfortable I would not buy these again

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Joe19- Thank you for writing a review of the Jabra Elite 25e. We are sorry to read that you are having trouble finding a secure and comfortable fit with the Elite 25e. Please click on this direct link: https://www.youtube.com/watch?v=xcLpGiBkh1A to help find the best optimal fit for you. We appreciate your feedback and we will pass this information along to the appropriate team. Jabra

  • Rated 2 out of 5 stars

    cheap!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are pretty cheap! The wear and tear is not normal. The buttons wore out and the plastic started to come apart. I took them back for another pair and the second ones are doing the same. So I'm in search of another pair of earphones at this time!!

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello ACGRIFF - We are sorry to learn of your experience with your Jabra Elite 25e. If you have any concerns related to your Elite 25e, we invite you to contact our Product Support Team. Contact details can be found within the Elite 25e support pages of our website at https://bit.ly/326Xi1K. Thank you. Jabra

  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Good battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Falls off my neck too often. Very easy to lose if not careful.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Wood73, We are sorry to hear that this has been your experience so far with the Jabra Elite 25e. We have a video that shows the best fitting for this headset. This will help to ensure the best stability for you. We hope this helps! Thank you.
      https://www.youtube.com/watch?v=xcLpGiBkh1A Jabra

  • Rated 2 out of 5 stars

    Not for me at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I ended up returning these because They were way too long. I was hoping they would work but the earbuds hang very low. I am not a very big person so these hung down almost to my stomach. Every time I put my seatbelt on they got caught on it. I ended up returning them and getting the ones that are truly wireless. Same brand Jabra. Jabra is a good brand.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello - We are sorry you were not completely satisfied with your Jabra Elite 25e. We appreciate your feedback about their use in the car with a seatbelt on. We hope you decide to choose Jabra again in the future. Thank you for your review. Jabra

  • Rated 5 out of 5 stars

    Great set of Bluetooth headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Bluetooth headphones to repl a set that i bought that day and was broken right out of the box, headphones are very easy to set up paired it up with my Samsung tablet no issues, just make sure to charge it first.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Elite 25e not a good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In less than 2 months, the sound crackled whenever I connected to bluetooth. The earbud foam pieces keep falling off! There weren't even extras ear foam pieces in the box.The neck band keeps falling off just when walking around.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello GMEO, thank you for writing a review of the Jabra Elite 25e. These challenges you are describing is certainly not expected of your Jabra Elite 25e. We kindly suggest contacting the Jabra Support Team: https://bit.ly/2MfQ3gc. We are always here to help. Thanks, again! Jabra

  • Rated 5 out of 5 stars

    What I was looking for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had another pair of wireless earbuds but they died quickly. Replaced them with these Jabra earbuds. They were easy to use and had great sound. However, I lost them on a road trip. Will buy a new set soon.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Maybe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These buds do not have the same sound quality as the skullcandy brand. I returned them.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Kittycaution1, Thank you for your review of the Jabra Elite 25e. You should expect excellent quality audio. Please feel free to reach out to us with any questions about this, or other Jabra products. We are always happy to help! Thank you.
      https://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer Jabra

  • Rated 3 out of 5 stars

    Just OK

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They started out working really great and then they slowly stopped working

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hi Nope1- Thank you for your review of the Jabra Elite 25e. We are so sorry to learn that you are not completely satisfied with the purchase of your Jabra device. This is certainly not what we would expect. We kindly ask that you contact our Technical Support Team with any additional feedback or questions that you may have regarding your Jabra Elite 25e: https://www.jabra.com/supportpages/jabra-elite-25e/100-98400000-02/contact-support. We appreciate your review and are happy to assist you in any way that we can. Thank you! Jabra