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Customer Ratings & Reviews

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Customer reviews

Rating 3.7 out of 5 stars with 497 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers highly value the Elite 25e Wireless In-Ear Headphones for their exceptional sound quality and impressive battery life. Many users have praised the comfort of the headphones, while some have found them to be less comfortable than other models. A few customers have also mentioned challenges with the design of the swinging earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 497 reviews
  • Rated 5 out of 5 stars

    Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband wants headphones, so I got them. They fit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased with all my products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great products and I like the no hassle return fee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless bluetooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless bluetooth is different. I like them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headsets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Head phones, connect all the time, no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, good distance, other end hears great..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product and very easy to work with.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Low Speakers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are very low . When I’m in a call I can barely hear the other person.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello- we are sorry to hear what you are experiencing. This is certainly not what you should expect of your Elite 25e. Please contact our support team: https://www.jabra.com/contact/support/jabra-support-consumer for further assistance! We look forward to hearing from you. We thank you for your review! Jabra

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a gift for my brother and he loves them.

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There not worth the money they fall out of your ears and sound is very poor

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Durango - We were sorry to learn that you are having troubles with your Jabra Elite 25e. We developed a video tutorial on how to get the best fit for your Elite 25e, which can be found at https://bit.ly/2LoBGrj. Proper fit is the key in getting the best audio quality. If you have any questions or concerns, please reach out to us by completing the web form found at https://bit.ly/2wIr6ln, or give us a call. We would love to help! Thank you. Jabra

  • Rated 2 out of 5 stars

    headset for phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upped the grade and cost of this headset from previous ones, but still having problems with being heard & hearing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I don't know

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I return it. I decided it was a waste of my money because I buy one and before my two years is up I have to return it. Last one I purchased I had maybe 6 months I have to buy the warranty then I have to buy another one too to get another one so I decided I'm not buying another one I might get a cheap one.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Deedee, thank you for reaching out and writing a review. We are sorry to learn that you have returned your Jabra Elite 25e. In the future, we recommend contacting the Jabra Support Team for the best assistance: https://bit.ly/3rOHWe6. We are always here for you and happy to help. Regardless, your feedback is greatly appreciated. We will certainly pass this information along to the appropriate team. Thanks, again! Jabra

  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Not recommemded

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds keep falling off. And not good for running.....

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Headphones ....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like how it sounds, but I did not like the necklace, it's very uncomfortable and hard ...

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Lizgarcia, We are glad to hear that you enjoy the audio quality of the Jabra Elite 25e. We have a video linked below that shows tips for getting the best fit, including the neckband. We hope this helps! Thank you.
      https://www.youtube.com/watch?v=xcLpGiBkh1A Jabra

  • Rated 2 out of 5 stars

    Good choice just get by until you get new ones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pulsating vibration annoys me and it doesn't get good reception all the time.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hi MizJazx501- Thank you for your review of the Jabra Elite 25e. We are so sorry to learn that you are not completely satisfied with the purchase of your Jabra device. This is certainly not what we would expect. We kindly ask that you contact our Technical Support Team with any additional feedback or questions that you may have regarding your Jabra Elite 25e. In order to contact us, simply go to our website and navigate to Support. From there, enter the name of your device. You will be able to find a helpful list of all of our Frequently Asked Questions and various resources, as well as our contact information down at the bottom of the page. Thank you! Jabra

  • Rated 2 out of 5 stars

    Wires are a headache

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheaply made And wires are a headache I perfer earbuds

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Drew- Thank you for writing a review of the Jabra Elite 25e. We appreciate your feedback. If you have something specific to share regarding your experience, please contact the Jabra Support Team: https://bit.ly/2MfQ3gc. We are always happy to help. Jabra

  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Jabara Wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sure they are great, but they wouldn’t stay in my ear.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hi Lorie. Thanks for your review. Did you try the different sized ear gels which come with the product to customize the fit? Jabra

  • Rated 2 out of 5 stars

    Ok. Not the best.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the retractable ones better. These just hang down all the time.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello RoadTrip- Thank you so much for your review on the Jabra Elite 25e. We truly appreciate your feedback, and we will most definitely share this with the appropriate team. If you have any questions, suggestions, or concerns, please feel free to contact us at anytime. We are here for you! https://www.jabra.com/contact/support/jabra-support-consumer Jabra

  • Rated 2 out of 5 stars

    Not so great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones stopped working after a few months. I do not recommend.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Mychell73 - We are very sorry to learn that you are experiencing troubles with your Jabra Elite 25e. In many cases, we can work with you to resolve most issues through a few simple troubleshooting steps. If necessary, we can also provide in-warranty services for those that require replacement. We invite you to contact us by completing the web form at https://bit.ly/2wIr6ln or give us a call - we are here to help! Thank you. Jabra

  • Rated 2 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got what I paid for, wish they still had the LG with the warranty

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not satisfied

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these because they didn't have in stock the ones I wanted. I was very disappointed with these. While trying to engage in a conversation, the person on the other line couldn't hear me due to all of the noise they were picking up. These do not cancel out background noise.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hi Redd - We are sorry to read that you were not satisfied with the Jabra Elite 25e. The Elite 25e does not have have noise cancelling technology. If you would like a recommendation for another model, or if you have any other questions, please do not hesitate to reach out to us! Thank you for your review. Jabra