Customer Ratings & Reviews
- Model:
- 100-98400001-14
- SKU:
- 6081002
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers highly value the Elite 25e Wireless In-Ear Headphones for their exceptional sound quality and impressive battery life. Many users have praised the comfort of the headphones, while some have found them to be less comfortable than other models. A few customers have also mentioned challenges with the design of the swinging earbuds.
This summary was generated by AI based on customer reviews.
Horrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects when you put your cell in your pocket uncomfortable and falls off
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hello Borii825, We are sorry to hear that this has been your experience so far with the Jabra Elite 25e. You should expect a steady connection, with a comfortable and stable fitting. We have linked a video below that shows how to find the best fitting for yourself. Please contact our support team so that we can work to resolve the connection concern you have mentioned. Thank you.
https://www.jabra.com/supportpages/jabra-elite-25e#/Video/Jabra-Elite-25e---perfect-fit#100-98400000-02
https://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer
Did not like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did NOT like these. They would not lay falt around my neck.
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hi Honey- Thank you for your review of the Jabra Elite 25e. We are so sorry to learn that you were not completely satisfied with the purchase of your Jabra device. This is certainly not what we would expect. We kindly ask that you contact our Technical Support Team with any additional feedback or questions that you may have regarding your Jabra Elite 25e. In order to contact us, simply go to our website and navigate to Support. From there, enter the name of your device. You will be able to find a helpful list of all of our Frequently Asked Questions and various resources, as well as our contact information down at the bottom of the page. Thank you!
Not worth it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price to high quality is very poor wouldn’t recommend it
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hi Gilbertm- Thank you for your review of the Jabra Elite 25e. We are so sorry to learn that you were not completely satisfied with the purchase of your Jabra device. This is certainly not what we would expect. We kindly ask that you contact our Technical Support Team with any additional feedback or questions that you may have regarding your Jabra Elite 25e. In order to contact us, simply go to our website and navigate to Support. From there, enter the name of your device. You will be able to find a helpful list of all of our Frequently Asked Questions and various resources, as well as our contact information down at the bottom of the page. Thank you!
do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is a horrible headset. nothing but background noise. do not buy this item
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hello Trumprules, We are sorry to hear that you are having this experience with the Jabra Elite 25e. You should be expecting clear audio quality, both transmitting and receiving. We invite you to contact our Support Team so that we can help to resolve this concern. Thank you. https://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer
They dont fit in my ears.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They dont fit in my ears very well and dont block out noise like my old ones.
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hello Heather, We are sorry that you are not enjoying the fit of your Jabra Elite 25e headset. Noise blocking is also tied to finding the perfect fit. We invite you to check out our video specifically related to finding that perfect fit. Thank you. https://www.youtube.com/watch?v=xcLpGiBkh1A
Bad
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pay a little extra and get apple AirPods. Cord gets in way
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hi Brandon1078- Thank you for writing a review! We are sorry to learn that you are not satisfied with the Jabra Elite 25e. Please feel free to contact the Jabra technical support team: https://www.jabra.com/supportpages/jabra-elite-25e/100-98400000-02/contact-support if you have any questions or concerns. We are happy to help!
Broke in two min of use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke first day of use will not buy again useless
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hi Markray- This is certainly not what you should expect. We hope that you will contact the Jabra technical support team: https://www.jabra.com/supportpages/jabra-elite-25e/100-98400000-02/contact-support so we can gather more information and provide you with further possible solutions. We are here and happy to help!
Bad choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know if I got a defective Bluetooth headset but it was bad
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hello sea1 - We were sorry to read that you are having troubles with your Jabra Elite 25e. We suggest that you reach out to us for assistance, either by giving us a call or completing the web form found at https://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer. Alternatively, we have a great deal of information available on the support page for the Elite 25e on our website at https://www.jabra.com/supportpages/jabra-elite-25e#/#100-98400000-02. You will find answers to many questions, as well as technical documents including the User Manual, video tutorials and more! Thank you.
dissappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.huge waste of money I didn't like this from giddyap
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hello reddog38 - We are sorry to read that you were not fully satisfied with your Jabra Elite 25e! If there is anything we can assist you with to improve your experience, please contact our support team: https://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer. We hope to hear from you soon, and thank you for your review.
- Pros mentioned:Battery life, Sound quality
Good buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought on sale, and definitely glad I did. Good sound for mix of stuff -- Music, Podcasts, streaming radio, etc. Range is excellent-- still connected at opposite end of my condo. The ear tips take a bit to get used to, but work better once properly fitted. I've had some buds I couldn't wear because they were too painful of a fit before. These rest well in the ear, without needing a hook, feel good and don't fall out. One of the few ones I've seen with a mike. Lots of hidden button commands I'm still getting used to - like Redial. Love the adjustable band -- First one I've seen. I was attracted to the headphones because of the battery life. If I'm using wireless headphones, i could have 5-8 hours of playtime needed for the work day -- MORE if I'm going to the store or errands after work. Simply put, most headphones won't last a full day for me. My old phones have become a backup to these when charging. Only oddity is the magnetic on/off. The buds are magnetic and will attract each other when hanging down. But this is used as a on/off switch. I discovered in early use that if I listen with one ear (podcasts, talk radio , etc. while at work), the free bud could find something ELSE magnetic , like metal on my id card clip, and pause the playback. Easily cured, but for a while it was very confusing why the phones kept shutting off all the time.
I would recommend this to a friend - Cons mentioned:Fit
Great for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this 2 years ago for work. Practically wore them till they fell apart. My only issue was the buds would hang up on something when I wasn’t using them and the rubber ear piece would pop off. After my second reorder of the rubber ear pieces I finally dabbed a small amount of super glue and issue solved. Wish they would make the ear pieces retractable.
I would recommend this to a friend - Cons mentioned:Connectivity
Comfortable, Generic ear rubbers, died in a day
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one of these before a business trip. Set them up in the car on the way to the airport. The egg-shaped rubber earbud seals are painful, but they accept generic rubbers so I was able to switch them out switch some I like better. They worked fine all that day, but the next day, while I was a a client's site and needed a little isolation from a noisy environment while I worked, they refused to connect back to my phone. I reset my phone's blue-tooth and network stack, and then they wouldn't pair. Sigh... At least they worked on the plane.
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hello Radwarrior - We regret that you had this trouble with your Jabra Elite 25e. We want you to know that this is not expected behavior, and we believe we could have helped get the Elite 25e connected to your phone again with some simple troubleshooting. We understand from your other review of the Elite 65e, that you have already returned the Elite 25e. In the future, if you ever have any questions regarding the performance or fit of a Jabra product, please do not hesitate to contact Jabra Support. We are always glad to help. Thank you for your review.
Product OK until I Need support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not usually review products, waste of time reviewing for consumer goods really, but this is principle and a 90$ pair of headphones. Long story short, they stopped working completely, did not turn on. I reached out to support, took over a week for them to get back, once they did there was about 10 follow up questions (including asks for pictures, descriptions, product numbers etc.) i did this, to which the responded, you need to go to our Warranty department, why waste my time collecting all this information then? go to the warranty, send them everything (there is a 6 month warranty on these product), they are now asking i ship them back with no explanation as to why. Their service people are nice, but nice doesnt replace my headphones, they need to change how their support is conducted and just replace or refund when necessary. had product for 10 weeks, 3 weeks have been broken and still going back and fourth with Jabra. oh...and the shipping label they sent is wrong. hope this helps.
No, I would not recommend this to a friend- Cons mentioned:Fit
Good but....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to like them. I have used LG tones for the past few years. I stumbled across these as a warranty replacement as there were only a few options for around the neck design. It i has been under 3 months and I have lost 4 earbuds. They easily come off for something I only use for talking on the phone during light activities such as cleaning, shopping etc.
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hello Miintx - We were sorry to read that you had troubles with your Jabra Elite 25e. The ear gels on the Elite 25e are designed to "click" and lock into place so it is very unusual to hear that they fall from your headset and are lost. If they are not fastening properly, we suggest you contact us. You can call or complete the web form found on our website at https://bit.ly/2wIr6ln. We want to be sure you thoroughly enjoy your Jabra purchase! Thank you.
- Pros mentioned:Sound quality
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very clear. I am able to workout with these headphones.
I would recommend this to a friend - Cons mentioned:Fit
They constantly fall off your neck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had these less than a week before I lost them. They fall off the back of your neck very easily and i regret not returning before they became a total loss. Don't waste your money on them. If they fall off while you are listening you'll know. Otherwise, kiss them goodbye. Also they sound tinny as they lose battery charge
No, I would not recommend this to a friend Don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio cuts out in a bad way. I can not recommend this to anyone
No, I would not recommend this to a friendBrand response from Jabra
Posted .Hello DewDawg, Thank you for your review. Your Jabra Elite 25e should have clear audio without dropouts. We want you to enjoy your headset and be able to recommend it to everyone. We invite you to contact our Support Team so that we can help resolve this concern. Thank you. We want you to enjoy your headset and be able to recommend it to everyone.