The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-8 of 8 reviews
Rated 1 out of 5 stars
Being a Tech Member doesn't allow returns
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Order Fail -
I would not recommend ordering any portable power station from Bestbuy. At least not ones you cannot return. You see, if you are on the order page and click to purchase you may miss the fact that you have to scroll down the page to see the text lower down the page say 'return restrictions'. When you do click on that link it says the product is not returnable.
Bottom line -
Best buy does not place that disclaimer by the Buy button thus it is easy for a customer not to see it nor does Bestbuy provide that information as a pop-up notice nor a window or icon you must click on to proceed with the purchase.
Not fair Bestbuy, I expect better from you.
One Star scores across the board due to this fact, thus not recommenced.
No, I would not recommend this to a friend
Brand response from Jackery
Posted .
Dear customer, thank you for sharing your feedback. We understand how frustrating it can be to discover return restrictions after making a purchase, and we sincerely regret any inconvenience this has caused. Return policies are determined by each retailer, and for purchases made through Best Buy, their specific return guidelines apply. We always encourage customers to review the return policy before purchasing, but we understand that it may not always be immediately visible. While we don’t have direct control over Best Buy’s policies, we truly appreciate your feedback and will share it with our retail partners to improve transparency in the purchasing process. If there’s anything we can assist you with regarding your unit, please don’t hesitate to reach out to our customer service team (Customer Service: [email protected] / +1-888-502-2236 Weekdays 9AM to 5PM PST). We truly value your input and hope to provide a better experience in the future. Best regards, Jackery Team
Rated 4 out of 5 stars
Great battery pack
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Just got it but so far love it. Only issue so far is I wish it was easier to restart the Bluetooth connection while running.
I would recommend this to a friend
Rated 5 out of 5 stars
Excellent value
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The unit works perfectly! It charges very quickly and easily runs a refrigerator for 24 hours during a power outage! It’s lightweight enough to be easily carried by most people. I will be buying more of these to continue to supplement our power supply for the occasional outages that life has in our future.
I would recommend this to a friend
Rated 5 out of 5 stars
Excellent product
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
t works as it should. The power storage is as spec saying. It has smooth communications with my cellphone. The app has necessary functions I normally need. The charge time is short enough. So I bought a second one.
I would recommend this to a friend
Rated 5 out of 5 stars
Better to have it and not need it
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
kept 100% charge for 11 months from initial charge, of course without use. I bought this in case power goes out in the winter.
I would recommend this to a friend
Rated 4 out of 5 stars
Good
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good product, my family live in cuba and they needs 2 or more
I would recommend this to a friend
Rated 4 out of 5 stars
Pricey
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
will be costly when I finish buying all I need to run my wife's
oxygen machine duo to we need to keep it running for at least 10 hrs. overnight, but it will be worth it in the long run
I would recommend this to a friend
Rated 5 out of 5 stars
excellent product
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
An excellent generator, I use it for machines in the operating room and it has been working very well, I highly recommend it.