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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 35 reviews

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  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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100%would recommend to a friend

Customers are saying

Customers praise the Explorer 1000 V2 Portable Power Station for its overall performance, with users expressing high satisfaction with their purchase. The battery life is also a highlight, with customers reporting it lasts for extended periods under moderate use. Additionally, users appreciate the power station's quick charging capabilities.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 35 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Well built power station

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very well-built power station, powerful and easy to carry around. The panels are easy to use, and holds a lot of power.

    I would recommend this to a friend
  • Pros mentioned:
    Charging speed

    Rated 5 out of 5 stars

    Best power station

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as it should. The power storage is as spec saying. It has smooth communications with my cellphone. The app has necessary functions I normally need. The charge time is short enough. So I bought a second one.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Charging speed, Overall performance

    Rated 5 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item and works as it is described. Charged in just over an hour. Ran a crock pot at a tailgate for 4 hours and went down 70%. I would recommend this to everyone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    THE GOODIE SHACK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! Light weight, easily stored and easy to use! Dependable brand!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Good so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used with my cpap and works great. Have used it for a couple of nights before it needed charging. And I use it with the humidifier and heated hose on

    I would recommend this to a friend
    • Brand response from Jackery
      Posted .

      Thank you so much for your wonderful feedback! We’re thrilled to hear that your unit works well with your CPAP, humidifier, and heated hose, and that it lasts for a couple of nights before needing a recharge.

      We really appreciate you sharing your experience and hope it continues to serve you reliably!
      If you have any questions or ever need support, feel free to reach out to Jackery:
      📧 [email protected]

      📞 +1-888-502-2236 (Mon–Fri, 9 AM – 5 PM PST) Jackery

  • Pros mentioned:
    Battery life, Charging speed

    Rated 5 out of 5 stars

    Camping buddy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took it camping with my two 100watt solar panels.. we could keep all our gear charged with no problem at all. Very impressed. Lasted for 5 days of camping.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Jackery Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed with my first impressions of how good the quality built of this unit was and still is. Very easy to use and not complicated at all. The quality is very exceptional and the value from Best Buy was outstanding! Thank you jackery and thank you Best Buy! PS. When I received it only 2 days later the power went out and it was a lifesaver for me to sleep with my CPAP machine!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Worth every penny even without a sale.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With storms getting crazier than they've ever been in recorded history. Trees have been coming down and taking out power for days at a time and this thing has kept my food from spoiling by keeping my refrigerator running for 5 to 6 hours with only an hour of charge time required in between which can be achieved at any local public establishment that does have power. Pair with a solar panel or two and you have a fairly convenient renewable power source that can power most things.

    I would recommend this to a friend
    • Brand response from Jackery
      Posted .

      Dear Customer,

      Thank you for taking the time to share your thoughtful and detailed feedback. We’re truly honored that your Jackery unit has helped you stay powered during severe storms and outages. It's exactly stories like yours that inspire our team to continue developing reliable and renewable energy solutions for our customers.

      We’re also glad to hear that the combination of fast charging and solar capability has provided you with peace of mind and convenience in uncertain times.

      If you ever need assistance, additional accessories, or product support, please don’t hesitate to reach out to us—we’re always happy to help.

      Customer Service Contact:
      📧 [email protected]
      📞 +1-888-502-2236 (Weekdays 9 AM to 5 PM PST)

      Thank you again for being part of the Jackery family. Stay safe and powered up!

      Warm regards,
      Jackery Customer Service Team Jackery

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very portable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a really good portable generator. I mostly use it for astro photography and it keeps my rig runny all night.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    A must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with my purchase. Product is lite easy for taking to the beach or camping. Long battery life!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Loving it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for camping. I’ve brought mine to several trips already and being able to charge laptops, cameras, phones for many days is useful when going off the grid.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Power outage saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a bigger Jackery and ordered this one to help out during power outages. Two days after it arrived, power went out. This Jackery was used to run the pellet stove and the entertainment center and it did a great job. We stayed warm and the tv, dish and radio continued thru the outage. Now to work on a way to use the well during outages.

    I would recommend this to a friend
    • Brand response from Jackery
      Posted .

      Thank you so much for your wonderful feedback! We’re thrilled to hear that your Jackery helped keep you warm and entertained during the power outage. It’s great to know our products are supporting you when it matters most.

      We appreciate your support and hope your future Jackery experiences continue to be just as reliable!
      If you have any questions or ever need support, feel free to reach out to Jackery:
      📧 [email protected]

      📞 +1-888-502-2236 (Mon–Fri, 9 AM – 5 PM PST) Jackery

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Jackery system. Works well. I am excited to know that I portable source of energy if I need it in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A Must BUY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent backup generator to have on hand very sturdy easy to use and can run multiple items at one time

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect for road trips

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This battery keeps all my stuff going for at least a week! Definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Power when I need it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried it out in a dry run to prepare for a power failure. Worked perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jackery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honesty cannot believe we lived without this Jackery. It is essential when the power goes out. My husband can use his Cpap machine and sleep peacefully. Great while camping too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great essential device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new jackery. Originally got it to use when we go camping. Our power went out a couple weeks after purchasjng and it came in handy. Super happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Used when the power turned off for a few hours last week. It ran a tower fan, lamp, and charged an iPad for 3ish hours. Battery went to 86%. It is expensive, recommend getting it on sale. I paid about $500

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Tried and True

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for camping! Used during my trip to National Parks.

    I would recommend this to a friend
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