Customer Ratings & Reviews

I was excited when I purchased this for my wife. After we received it, I down loaded the App only to find that we would get an error message, " this device uses Bluetooth LE and is not compatible with this phone". WHAT?? there is no mention on either Jawbones website or Best Buys that this could be. Jawbone's customer service was non existent. At least Best Buy was was great about the return process!

It's not user friendly, it barely syncs to my phone. It's garbage. I tried to return it but it was past the 15 day retun policy...which also blows.

I was really excited that I could "hide" this tracker. That actually works really well. But, I wanted to wear it as a sleep tracker too. Comes with a wrist band - seems perfect. But, it was way too hard to take it out of each holder to put into the other holder! Also, the "clock" feature wasn't impressive. Should have a vibrate feature to let you know that you've put it into the mode that you are attempting. Great idea, but needs a few tweaks.

Unfortunately, this product was a waste of money. It fell off every time I went to the restroom, every time I walked fast or exercised, and even when bending down to tie my shoes! It fell off at the grocery store after only three weeks and I haven't seen it since :-(

I purchased this for my mother for Mother's Day. She used it and it worked great, then all of a sudden, it stopped registering her steps. I'm going to either exchange this for another one or upgrade it to the bracelet one.

After multiple attempts we couldn't get it to connect to the IPad2. Went online and read all the blogs and did everything they said to no avail. There aren't any actual instructions that come with this device, it only comes with a website address.

I don't have a smart phone or the newest ipod so I couldn't use it. There was no option to use it without the latest tech and im not going to pay a monthly data plan just to track my steps. So I took it back and gota fit bit which works even better and does more.

This is by far the worst piece of electronics I have purchased in many years. I am to the point of throwing it in the trash. This is the second and will be the last Jawbone product I ever buy.

Had challenges keeping it on my work clothes and it wouldn't track things if it was in a certain position.

Difficult to use. Hard to correct errors. I also always forget to add meals.

might be a good item but I could not open to put in battery

not comparable to my phone and the sale person lied

This product doesn't work well. It wouldn't connect and it just didn't work

It didn't work - I returned it. I had another one previously, which did work, so I bought this one. I was very disappointed that it didn't work and I had to return it.

It would not work so I bought a new battery for it and it still doesn't work doesn't want to see me or run more than a day I'm not really sure what's wrong with it

Christmas gift that was defective (won't power on - even changed battery) right out of the box.

The jawbone didn't work. I tried three batteries with it and it never worked.

I bought the "move" after going to the store knowing I wanted a Jawbone Up. Fitbits were next to it so I started to look at everything and compare. I ran up on the Move and read the box and noticed it did everything I wanted according to the box and much cheaper. I buy. I get home. What do you know? That box is inaccurate, this literally has no bells and whistles. Idle alarm - nope. There is no vibrate, no nothing. It'll track your steps and sleep. I could've bought a $15 pedometer from Kmart if I wanted to only track my steps and my sleep, I know how much I sleep everynight. I am so disappointed.

My wife bought me the upMove as a Christmas gift to replace the mechanical pedometer I was using. First of all if all you want is a pedometer then this is not the product for you. The sleep monitoring garbage is useless if all you want to do is monitor steps. I spent 4 days trying to find a redeeming feature and found none so we returned it. First of all it was inconsistant sometimes it would register less steps then my old mechanical pedometer, sometimes the same and sometimes more. Secondly if you are trying to monitor your daily steps it is useless unless you log into the app that you have to download to your cell phone and finally 75% of the time when I did try to log into the app to see my progress the app froze and wouldn't connect or do anythign for that matter. I don't blame BestBuy since Jawbone is a reputible company but I do blame Jawbone for putting out a somehitn like this and having the nerve to charge $50 for it. I wouldn't give you $5 for it. We returned it the Sunday after Christmas.

Purchased in August 2015, had to replace battery every 20 days at cost of $4.00 and now in November, devise not working. Warranty is 60 days. Buy another product