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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 6507 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Range

    Rating 4.8 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers highly value the Flip 5's sound quality, portability, and battery life, with many praising its loud volume and compact size. Positive feedback also highlights the impressive bass, easy Bluetooth connectivity, and waterproof design. However, some users expressed concerns about charging issues and the lack of a microphone. A few also mentioned the absence of an aux input.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-3 of 3 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Charging

    Rated 5 out of 5 stars

    Good Bang For Your Buck

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my wife to replace her UE Boom 2. So much more bass and better sound quality then her previous portable speaker. Glad we chose to go the JBL route. Sometimes the UE would have problems charging, but no issues with JBL!

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Defective, two times over

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two of these at the same time. Had to return one to get a new one 3 weeks later because it wouldn’t charge any longer. They ordered me a new one, and now the other original one I had won’t charge and Best Buy’s return policy is only 2 weeks. Worst products ever, worst return policy ever (because the product is clearly defective).

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback on our JBL Flip 5. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. Please contact our customer support to further assist you. JBL

  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Save your money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not last 8 hours let alone 12. Does not charge. NOT a good speaker. Already returned one will turn in this one as well.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for bringing this to our attention. Please follow the troubleshooting steps in our 'Battery and Charging Issues' guide by using the first link we've provided. If your JBL Flip 5 battery isn't charging, contact our customer support thru the second link for us to check on your options. 1st link: https://bit.ly/3blwbWY 2nd: https://bit.ly/3r5oWYM JBL