Customer Ratings & Reviews

Arrived on time. Looks great, packed very well. Thanks.

For the price it was worth it, but a full price, definitely not. There are better options out there unless on sale.

Bought it, took it out of the box and tried it. The sound quality was bad and the mic did not work. I returned it.

Worst headphones I’ve ever purchased. They worked for a day then mic went out then the headset periodically shuts off while playing.

If I could give negative stars, I would. I’ve had the misfortune of purchasing two JBL Quantum 100 headsets — and neither of them worked. That’s not bad luck. That’s a pattern of failure, plain and simple. The first pair had audio that cut in and out like a busted radio from the 1950s — right out of the box. The second pair? The mic was completely dead. I tested across multiple devices, swapped out cables, tried different jacks — no fix. These weren’t flukes. This is a clear sign of defective manufacturing and nonexistent quality control. And the problems don’t end with the hardware. JBL’s customer support is equally abysmal. Vague troubleshooting suggestions, delayed replies, and no real solutions — just a carousel of canned responses. It’s frustrating, unhelpful, and shows a complete lack of accountability. Worse still, when trying to register the product on JBL’s official site, I found that not a single African country is listed in their product registration form. That’s not just inconvenient — it’s outright exclusionary. So not only do they ship broken products, but they also make it clear some customers don’t even matter to them. This headset is marketed to gamers, streamers, and remote workers — people who rely on quality audio and communication. But this product can’t even do the bare minimum. Comfort, design, branding — none of that matters when the core functionality is broken. JBL, you’re a big name. Start acting like it. The Quantum 100 is a complete embarrassment to your brand and a waste of time, money, and patience for your customers. Do yourself a favor and skip these entirely. There are better options out there — made by companies that actually care.