Main Content

Customer Ratings & Reviews

JBL - Reflect Contour 2 Wireless In-Ear Headphones - Black-Front_Standard

Customer rating

Rating 4 out of 5 stars with 366 reviews

77%
would recommend to a friend

Expert rating

Rating 3.5 out of 5 stars with 2 reviews

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 366 Reviews
  • Rating: 4 out of 5 stars

    Good, with some design flaws

    Posted
    Dan0299
    • My Best Buy® MemberMember

    Fit: The best I've tried on. I just can't understand people who buy in-ear earphones that do not wrap around the ear. No matter the model, brand, activity, whatever: They fall all the time. If you are wondering: are these wing-thingy good enough to prevent earphones from falling? The answer is: NOOO. With these, fear not, you can move around as much as you want, or simply work at your desk. They ain't going anywhere. And firm fit = better noise insulation. Those "non-around the ear" model are always half-loose and result in poor sound quality. Sound: Very rich, deep and clean. Could use a tad more base, but I'll take the clarity over cheap thrill "base-fest" any day. Hardware: What's with that cord length? Its so short!! What were you guys thinking? This has to be fixed. Its to the point where large framed man should stay away because you will have no play when fitting them in. Ridiculous. And the charge port is, as other reviewers noted, flimsy and difficult to access with the charging cord. You can just feel that it will not survive the product lifetime. Bottom line: If you can live with 5h battery life, go for the Jabra model. If not, spend 20$ more for the JBL. More bass, more cord length, and better charging port design, and these would take the lead over Jabra any day.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent audio, Annoying flashing

    Posted
    Jared
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The setup for these headphones is extremely simple as they automatically enter pairing mode upon first turning on. While the audio isn't audiophile quality, it is definitely spot on for the price range it is in. The over the ear and wing lock features ensure that the headphone stays in place during a multitude of activities. The charge port cover is a bit on the flimsy side and could use a bit of an upgrade given the price of these headphones. The one major downside I have with these, however, is that the blue LED on the top of the control constantly flashes twice the entire time it is connected to bluetooth. This can be rather disturbing after a while and is extremely disturbing if you are using them in a darkened room which is basically the only time I use these. There is no way, that I have found, to disable the LED after it is connected to bluetooth short of putting a sticker or piece of tape over it. I see no purpose for the constant flashing right next to the head the entire time it is connected.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great earphones- chose them over beats

    Posted
    Msufan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Pros: The sound quality is very good- it can reach high volumes without feeling like it muffled the sound or base. The fit is snug, which I need because earphones without the over-ear piece typically fall out when I work out. I love how light the wire is. Charge life is great. Cons: Microphone does not work well for picking up phone calls. May be too snug for some people- sometimes if they get sweaty it feels like my ears are plugged— kind of like a suction cup. With use over an hour, ear lobes may feel a bit sore. ***Overall I am okay with the cons I have listed, because I need to extra reinforcement to keep my earphones in. I returned the beats I tried (no over-ear piece because that looked too bulky) because they would not stay in, the cord was so heavy and long for Bluetooth, and I did not feel the sound quality was superior.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    They sound awful and always disconnect

    Posted
    dogfiahfrank
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had a pair of Beats Wireless for 5 years and they died. I went to Best Buy to look at new bluetooth headphones. The sales associate was nice and recommended these JBL's to me. There was no way to listen to them in the store but he assured me they sound way better than the Beats and had noise cancelling. I went back and forth and after a few minutes I decided to buy the JBL. I took them home and charged them. I then figured out which ear piece fit best. The headphones connected easily and I started using them. The bluetooth connection dropped about 4 times in an hour. My phone was in my pocket and then I had it on a shelf close to me, it still lost connection. The same kept happening the next day. I have a iPhone 7 and never had bluetooth issues with the Beats. The sound was flat, really no bass and I changed out the rubber ear pieces a few times to see if I could get a better sound but I couldn't. I returned the JBL and bought a pair of Beats Wireless 3.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 4 out of 5 stars

    5/5 value, 4/5 sound, 5/5 fit, 4/5 battery

    Posted
    Jrs2

    My reference point is having owned jaybird x1, airpods, gear icons 2018, and some decent wired headphones. The sound quality is just fine for the gym. It is not at all muddy. I think they sound clean and deep. Spoken audio is good. Bass is on par with competition in this price point. Most importantly is the fit. They are very secure during workouts and sort of "lock in" when you put in the buds and rotate them backwards. If going through a workout with secure, consistent fitting headphones, these are for you. If you kill your hearing with super loud volume, you may need to buy something else. In a loud gym, you will probably work out at 2 notches down from max volume on most songs. I don't gripe about it because the headphones definitely get loud within the limits of safety, and I've already fried my hearing and don't need any more damage.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great fit, good sound.

    Posted
    Richard

    Contour2 is immediately comfortable and easily customized. With the wings in, almost all ambient sound is blocked out. With those removed sound is still good but more ambient sound gets in. Sound quality, sound customization and batter level indicator is a little better with the Jaybird, but battery is 10 hours on Contour 2. I did not charge these after opening the box and have used for 5 hours and not charged yet. I will use these on the long-long runs because of the comfort factor. If I need to move the buds out of my ears I can pull them but the hooks stay on my ears. Weight is less on the ears than the Bose which again goes to comfort on a very long run. So far these have held up to sweat and water. Easily the most comfortable of any I have tried.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great ear buds

    Posted
    Nick
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    These headphones are pretty phenomenal. They sound pretty decent for being under $100, but the fit is what sold me. I have a hard time finding in the ear headphones that stay put and these don't move at all. You have to get used to how they fit into your ears because they can give you a weird sense of equilibrium change. But once properly adjusted, that feeling goes away. They are also pretty awesome at canceling out noise, I have to remove them or stop the music altogether to hear what someone is saying, and even then it sounds like they're talking through a pillow. All in all, there probably is better out there for a much higher price, but what's the point? These check all the boxes other than being true wireless.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Decent sound, stopped working after 2 months

    Posted
    Bernie

    The sound was decent for the price point, there are definitely better ones on the market, the fit was good and it did have decent volume. Mine stopped working all of a sudden after 2 months, don't think they are as sweat proof as the box claims and had to send them off to get them replaced (hopefully). The process to get the return shipping label was rather painless, it took a week to get it to the destination, probably going to have to wait a week for them to declare it broken and wait another week for the new headphones. A three-week turnaround is terrible, would have bought lower end headphones, which sound just as good, if I knew the return process was like this.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 5 out of 5 stars

    great sound

    Posted
    Ellie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought these for my daughters birthday coming up, I have yet to give them to her.. of course momma had to get herself a pair to test them out to make sure that they would work well as my daughter does not have a headphone jack on her phone. So far the sound is really good, it comes with 3 different size earpieces and I am using the smallest ones... they seem a little loose, I'm more used to the earplugs that go way into your ears, so this will take some getting used to. Will update if needed within the next couple of weeks. Have not tested it out during physical activity yet, mainly just outside house work.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Stared good but began to fade.

    Posted
    DeJuanchi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is an actually interesting pair of earphones. When I bought it, it was recommended by a bestbuy employee who told me they were great in built and sound quality. So I decided to get them and I couldn’t be happier for the first few weeks. They felt comfortable in my ear, had good noice canceling, and the sound was good. However I notice the more I used them, the more the sound began to fade. It was so low I had my volume cranked to full. I though maybe my ears were going bad so I tried my Sony ones and they sounded great. So I decided to return these.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 3 out of 5 stars

    Needs more value for the price.

    Posted
    trung6425
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Has good build quality, battery lasts roughly as advertised. Have used it for about 2 months as of this review. Right side earbud is already failing. The micro-USB charge port is actually difficult to connect; which is related to how it was designed. Not great for phone calls as microphone seems to not be able to pick up well when I'm on calls. I've been using this mainly at the gym: not great on durability. Music quality isn't great either. Overall: it's an overpriced standard bluetooth headseat. I can pay about $30 for something similar at Best Buy.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 4 out of 5 stars

    Works great

    Posted
    Carol
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Just what I wanted. Wireless earbuds that didn't fall out. They fit perfectly with the small covers. Only thing missing is a clip to keep them on my neck. I often forget they are there until one side is falling in my shirt or getting caught on the car seat belt. You have to adjust the hook pad often but that's no big deal. Just as long as they don't fall off and get lost. Sometimes it's hard for other person on phone to hear me if I'm in a big place like a store but I don't want to talk there anyway.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice set of ear buds

    Posted
    gneal1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed to replace an older blue tooth headset that is not holding a charge as I need it to any longer. In doing so, I'm traveling more, so I started looking at ear buds that will not just work for calls, but also work for media. These do that well. I'm not a big ear bud person, but these do have an extra form to help hold them in the ear as well as the over the ear hook. The sound is great and the changeable ear pieces help with a comfortable fit. The one thing I would ding them on a bit is they are not great at being able to be paired with multiple devices at a time.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Improvement over Jaybird and Jlab

    Posted
    GRTX
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've had a long history of disappointments with both Jaybird (X3, X4) and Jlab products, which claim to be sweatproof. So far, so good on these; I've had them longer without a failure than either of the two other brands. Jaybird X3/X4 both had intermittent dropouts during runs; these stay consistently connected to my device. I went through 3 RMA returns with Jlab and eventually just used the voucher for wired earbuds. Time will tell with these, however. I bought Geek Squad protection plan just in case.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Life changing purchase!

    Posted
    speck
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased these headphones when my previous pair were damaged and one channel no longer worked. The headphones pair very quickly with my Bluetooth device and the sound quality is good. The biggest surprise about the purchase is that when I wear the headphones I can barely hear my wife talking to me! I wear the headphones and I have hours and hours of peace and quiet with just music in the background. She speaks to me and I just smile and shake my head in agreement. Thanks for saving my marriage and sanity Best Buy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent product

    Posted
    hoxyho
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The headphones are good, battery seems to last. I used it for an hour or so on 1 day and another hour or so 1 week later and the audio prompt when turning on the headphone still says battery medium. Sound wise, it works ok. I realise the Tinny sound some other reviewers are experiencing are probably due to the Bluetooth devices the headphones are connected to. I experienced very thin sounds when connected to my 2011 MacBook Pro but sounds were great on my new laptop and when connected my iPhone

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Can't beat them for the price.

    Posted
    BL1NKONE82
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got these on sale, but would happily pay full price. They stay in and don't fall out even when running or jumping. Fit options are excellent and can be switched out for the bud tips and the wings. Sound connection stays strong even at a distance. Around ear hooks are good if you want to listen to something but need to hear around you. Connection occurs immediately and gives a battery estimate from good, medium and low.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible sound qualify

    Posted
    EarlofTX
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought 2 pairs of the JBL Reflect Contour 2 - one for myself and a pair for my wife. It takes some time to find a comfortable fit but once achieved they do fit securely for working out and running. The sound quality is not what I expected from JBL. It is tinny lacking any bass. My wife had a cheap pair of Tao that cost a fraction of the price and sounded the same. I thought JBL would be an upgrade but not the case.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thanks for the review, we appreciate the feedback you've provided to us. We understand that the product did not meet your expectations.We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rating: 1 out of 5 stars

    Flat sound, poor bluetooth

    Posted
    Andy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Had these for a day. Had to return them. They weren’t very loud (had to have the volume maxed out when outdoors). There was very little bass. Over the 4 hours I used them, I had to turn them off and on several times because even though it was still connected and the phone was in my hand (still in range), my music would just stop playing through the headphones. Was not impressed for what they cost.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 1 out of 5 stars

    These do not last

    Posted
    Yanathin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my second pair in 2 years that have stopped working. First pair went out completely after a few months. They were still in warranty but didn't return them to JBL due to lack of time. My second pair was purchased in July of 2018. It's now February of 2019 and one headphone went out again. $100 headphones that last 7 months??? Ridiculous and I will be using the warranty this time. Not too happy as I was always a JBL customer

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL