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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1329 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers express satisfaction with the sound quality, battery life, comfort, price, and fit of the Tune 230NC True Wireless Noise Cancelling In-Ear Earbuds. They appreciate the great audio, incredible battery life, comfortable fit, reasonable price, and secure fit of the earbuds. However, some users have experienced connectivity issues, charging problems, and inadequate volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,329 reviews
  • Pros mentioned:
    Bass, Fit, Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great Product, but still a little disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TLDR; Great sound quality, Great fitting (even for something with cauliflower ear), Great for working out, Great build quality and design. Minor connection issues and very niche issues with customization within the JBL headphone app. I have been using JBL products for a while (6 years). I have 3 different Charge 3s, the JBL Extreme 3, and some basic JBL wired headphones. The Bluetooth speakers are great products and have lasted much longer than expected. I am notoriously rough, and borderline destructive with electronics, so all of these speakers have had a rough and long life. I previously owned a pair of JLab's Epic Air Sport wireless headphones. I have been hesitant to use any headphones that do not secure or attach themselves due to using them for working out and the associated risk of falling out. In addition, I have cauliflower ear which makes regular earbud retention a little more difficult. JLab at the time was the only wireless headphones that met my requirements. But after testing a pair of my wife's in-ear earbuds and having no issue with retention or fitting, I decided to upgrade to a new pair of wireless headphones. Being impressed with JBL's previous products, I decided to get a pair made by JBL. The Vibes were too small and didn't really fit, the Endurances were similar to the JLabs I had, and wanted something sleeker and simple. The Tunes 230 fit well and met the requirements I was looking for. Out of the box, they fit great. I took them to the gym the next morning to test their retention while working out. They were great, even when running on a treadmill or outside on a trail. I even tested them while doing some GHD Sit-ups and Back Extensions, no movement or any sense they may fall out. Saturated in sweat and still working as normal/designed. The sound quality is great! Just like the speakers, I was impressed with the quality of sound and the ability to adjust with the equalizer. Good highs, and noticeable impressive bass for an earbud. The build quality is great! Solid and simple design. Again, I am little rough with electronics, and I have dropped both the earbuds individually and the case with the earbuds inside. Other than an aesthetic scuff, there was no noticeable damage and they still work just the same. The main issue with these earbuds is the connectivity and customization. Note: I have ensured the JBL software is the most up-to-date. The headphones do not always automatically connect to my phone. I have to end up putting them back into the case, closing the case for a moment, and then taking them back out again in order to get them to connect. This is extremely frustrating. With the speakers, turn them on and they connect. With JLab's earbuds, take them out of the case and they connect. I do not know what the issue is with JBL's earbuds, but they do not always initially connect automatically. In addition to connectivity, customization is limited. While the JBL Headphones app is great and offers more than enough, you are unable to customize headphones for individual use. I know this is a very niche situation, but as great as everything else is, it would seem this customization would be possible. I put the headphone in to listen to music, not the surrounding environment. And in addition to the no noise canceling feature while using only one earbud, you are unable to adjust the equalizer as well. I feel like the few issues they do have are not deal breakers, but I am a little disappointed in JBL. Before buying these earbuds, JBL was the pinnacle of wireless/Bluetooth sound and audio, something I would without hesitation recommend to friends, continue to buy their products myself, and be on the lookout for their newest greatest innovative products. But these issues feel like an unfinished product and would suggest JBL is lowering its standards. Even though JBL's lower standards still may be higher than the competition's, I am now skeptical and not nearly as adamant about JBL.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst earphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst earphones ever please never buy them , they stopped working on the very second day

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback on our JBL Tune 230 NC TWS. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support. JBL

  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Buds will not charge!!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very frustrated with the earbuds. Left one will not charge.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We're sorry to hear about what happened. Here are some cleaning steps for re-establishing charging: If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case. You will need: cotton cloth or makeup swab, cotton swabs, and rubbing alcohol. Also a pencil with an eraser for further cleaning. Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry. JBL

  • Pros mentioned:
    Bass, Fit, Sound quality

    Rated 4 out of 5 stars

    Good... Almost great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First I'll start by saying these JBL headphones sound amazing! The bass that these things can produce hey some of the best I've heard in wireless headphones. When you turn on the active noise canceling feature that's when they really shine. The active noise canceling works very good as well as the ambient noise and talk through features. I did have a pair of Skullcandy Indy XT ANC headphones before these so that's what I will compare them to. Soundwise and the JBL does produce more bass and I like the fact that you can tweak the sound with the EQ function in the JBL app. That's a big plus compared to the Three preset EQ settings the Skullcandy headphones give you. I was a little bummed out with the lack of features that the JBL headphones could do compared to the Skullcandy. JBL has a option for preset commands for either headphone which I initially thought was pretty cool but it does limit what they can do. The Skullcandy headphones gave me basically every option I needed as far as volume up or down, pause/play/stop music, skip a track, go back a track and also the option to turn off or on the active noise cancellation. You can set each headphone on the JBL's to do one of those features so I have my left earbud for volume control and my right ear bud for playback control. I have to open the JBL app to turn on the ANC, to turn it off or for talk through. That to me is a big downfall since I use the ANC feature quite often while I'm working from home or while I'm at the gym. Other than that he said phones are great for my intended purposes. Like I said I use them at home for a few hours throughout the day listening to music or podcasts. I also use them at least three nights a week at the gym for some pretty intense workouts and these never feel like they're going to fall out due to sweat or me moving around a lot. Overall I would recommend these and I guess I just have to get used to using the app for the ANC feature.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    GREAT EARBUDS

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound Quality - 5/5 Okay, let's dive right into the good stuff. These earbuds pack a punch in the sound department. The audio quality is top-notch – crisp highs, punchy mids, and a surprising amount of bass for earbuds this size. Whether I'm vibing to my favorite tunes or catching up on podcasts, the sound experience is legit. Noise Cancelling - 4/5 The noise cancelling is a game-changer, especially in these times. It's not absolute silence, but it does a great job muffling background noise. Whether I'm on a noisy subway or just want to zone out, these earbuds help me find my zen. Comfort and Fit - 4/5 The in-ear design fits snugly and comfortably. It comes with different ear tips, so finding the perfect fit was a breeze. They stay put during workouts and walks, and I haven't experienced any discomfort during longer listening sessions. Battery Life - 4/5 I'm not exaggerating when I say these earbuds last me a solid chunk of the day. With noise cancelling on, I get around 6 hours of playtime, and the case holds a few extra charges. It's perfect for a day out without worrying about running out of juice. Design - 5/5 I'm digging the sleek black look – it's modern and low-key. The case is pocket-friendly and feels sturdy, plus it's super easy to pop the earbuds in and out. The touch controls are intuitive, and I can pause, skip, and adjust the volume with a few taps. Connectivity - 4/5 Pairing is a breeze, and the Bluetooth connection has been solid. I've had minimal dropouts, and the earbuds automatically reconnect when I take them out of the case. Value - 5/5 Considering the sound quality, noise cancelling, and overall performance, I'd say these earbuds are totally worth the investment. You're getting premium features without breaking the bank. Overall - 4.5/5 All in all, the JBL Tune 230NC True Wireless Noise Cancelling In-Ear Earbuds in black are a win for me. They deliver impressive sound, reliable noise cancelling, and a comfortable fit – all wrapped up in a sleek design. If you're looking for a solid pair of true wireless earbuds that won't disappoint, these are definitely worth checking out!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Just buy them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were recommended by Best Buy associate as an upgrade to my JLab Air in ear buds. Way more comfortable, stay in place, the sound is a major improvement, and the quality using for phone conversations is also much better. I would highly recommend!! I bought them on sale, but would pay the $99 if I had to re purchase. My only issue is that I cannot figure out how to use the JBL headphone app on my phone in order to adjust EQ. Otherwise no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good sound quality, but with some real cons.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these earbuds for just over a year. I use them everyday for a couple of hours. The sound quality, ambient sound mode and ANC are pretty good. After a year the buds won’t charge completely to 100 percent and there has been a problem for some time where the buds won’t disconnect when installed in their case ( it makes phone calls difficult when you can’t hear the person on the other end, then you realize that the buds are still connected). To be fair I have had other brands that do the same thing. So… the hunt continues for a better pair.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 4 out of 5 stars

    Good Earbuds for the price

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted some good wireless earbuds without having to spend hundreds of dollars. But I still wanted quality. I wanted good music sound and I wanted to have a clear conversation during phone calls. I bought these when they were on sale so I feel like got a really good deal for something of these quality. The battery lasts for hours on these little things. I recharge the storage case once every 10 to 15 days. They fit good and snug. During calls I can hear the caller clear and they can hear me. The music sound is good. Not mind blowing but good. Easy to connect. Overall good product.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Great on sale purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a pair of wireless earbuds to replace a cheaper knock off brand that had stopped charging. Battery life is fine. I'd say if you used these a few hours each day, you'd need to charge the case once per week. If you're using these all day, expect to increase charging frequency. The features are also nice. While I wish they could connect to multiple devices at once, it's easy to disconnect and switch between multiple devices like your phone and computer. The app makes the controls customizable which is a nice feature. The fit is also great for me and doesn't look like you have some massive thing in your ear. Now to the most important part, the sound. My other headphones are Sennheiser PXC 550 so this is my frame of reference. These little buds pack a punch for the price. While they're obviously not as good or as full sounding as my Sennheisers (I didn't expect them to be), they are fantastic substitute when I need a lighter option. The bass might even richer. Otherwise, the customizable EQ in the app gives you a wide range of sound options that allow you to tune these to your preferences. They're very versatile and provide decent treble and mid, but they really shine in the full, deep bass. Highly recommended if you're looking for a good deal on solid headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Pack a wallop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these ear buds for my partner last Christmas and they are still running fine. They are the most comfortable ear buds we have ever tried, and we have tried others but none compare to the quality and sound as these do. The charges seem to last forever and the clarity is just incredible. 5 stars out of 5, so if you need or want a pair of ear buds, the JBL is the way to go. Highly recommend for quality, workmanship, charging life and mostly the stereo sound.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    super satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these earbuds for around a year now and they’re great. My parents have offered to buy AirPods for me but I’ve refused because of how much I love these earbuds. They are a comfortable fit and come with different bud sizes in the package for you to try which one you like best. I have relatively small ears holes so this was important for me. The controls are intuitive and you can change between hearing your surroundings, regular, or noise canceling. The noise canceling feature is a lifesaver when I need to focus in a noisy environment. I’ve also had a problem with microphone qualities in past earbuds but all my friends are thankful I don’t sound mushed anymore. The battery life is so good that I’ve gone weeks to months without changing it. Lastly, the app is user-friendly and has a music equalizer, voice aware sensitivity, find my earbuds, and more! Seriously, AirPods are so expensive and these earbuds have similar features and have just as, if not more compatibility

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    TUNE 230NC review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these, got them on sale for 50% off which makes them worth it, might not be worth it for full 100. Pretty decent sound, the anc is pretty good too. You can adjust the EQ in the app which is pretty cool. The talkthrough mode is nowhere near the quality of airpods. I'm not sure on the mic but ive had no complaints during calls with these in. definitely a solid pic if you can get them on sale. They also are a little larger than i expected, like the part that says jbl is way thicker than it appears. almost forgot actually, the battery life on these is insane compared to airpods. Mine have lasted for what seems like forever compared to my old airpods.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Average Earphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound Quality is excellent - 9/10 ANC works pretty well - 7/10 Battery life is amazing - 8/10 But it fits the worst in my ears. Exactly after 15 minutes my ears start hurting very badly - fitting - 5/10 Built quality - 8/10

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 4 out of 5 stars

    Would recommend!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds! The sound is clear, bass is good, and they have a long battery life:) Only thing is you might have to adjust every couple hours as they can become uncomfortable after a certain amount of time. But aside from that I would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Earbuds

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this earbuds. Provide clear and precise sound and easy to charge and carry. The charge lasts a long time. The price is also very good for the product. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 4 out of 5 stars

    Good Sound & Fit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the sound and fit in my ear. Have another brand of non-Apple earbuds that have a smaller case, which is nice to fit in my pocket easier. Maybe this has more battery power. Great value and would purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    LOVE These

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, easy to use, long-lasting charge, and amazing sound quality with bass that will rock your world. I use these for working out and my old earbuds used to fall out and after only a few uses they started to short out (probably from the sweat). Well, I have had these for over a year now and I have had ZERO problems with them. Excellent buy.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Airpod has competition!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound, no issues keeping in my ears. Very comfortable, my ears do not hurt after using for 2-3 hrs a day. The black color makes it easier to hide them with my hair down. I use an iPhone, always bought airpods. I wanted something that sounds amazing and was affordable. I am very happy I took a chance with these headphones. I will definitely buy another pair. Just wish these were water proof.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Pretty good for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have great battery life! I really care about audio but didn’t have enough money so i bought these for now and i gotta say they sound decent. They dont really have a lot of detail but they will do just fine tbh. However, it does have a lot of bass! I would highly recommend you get the jbl app and play around with the EQ.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great quality sound and construction

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best if not the best inear ear buds. Sound quality is amazing, Nice black finish and construction. Easy to pair with your device. Battery holds for a few hours of continuous music play. Comfortable in tour ears. I want to say its better than airpods and for the money it's worth every cent paid for it.

    I would recommend this to a friend