Customer Ratings & Reviews

The different sized burners are great. The details by the knobs is very faint

We love our new cooktop, and purchasing from Best Buy was easy. We had a very knowledgeable salesman, and then picked it up at the store.

I had a great customer experience with Jerod, who was helping me thoroughly, and solving my problem. Thank!

Missing many parts. Installed for over a month, still can't use due to missing parts.

The installers (Nick and JRock) were very good, they measured twice before installing and did a professional job!

Great product. Working well. Installer didn’t have any issues.

Reliable gas burner and installation was excellent. Recommend.

This item arrived twice with illegible writing on the stovetop. You could not tell which knob controlled which burner without extreme visual effort. Not a Best Buy issue but a Jenn Air quality control issue. Really wanted the cooktop but could not accept the poor manufacturing.

Love this cooktop have had 3 other brands and not happy.

Great installation technician that did the install.

Purchases and had this cooktop installed in November 2020 and in December 2023 electric ignition needs replacing. At this price point better quality is expected.

Gas line not changed yet. Poor service and had to call multiple times to get downdraft installed. Gas line not yet changed and very concerned

The downdraft pulls away half of the heat. You have to cook without the downdraft on.

Nice product, but not as nice as I expected it would be.

The cooktop came without burner tops and now kitchen is not usable for days. They can't even tell when the burner top are going to be shipped.

2nd Jenair downdraft gas cooktop First one is 40 years old still working fine Just upgraded for a remodel

Great cooktop. Works great and look beautiful in kitchen. I think jenn air is such a good company.

The JennAir Gas Cooktop looks really nice and fits perfectly to my open space of the old cooktop. The installation was quick and everything works perfectly as it should be. The Loudoun county gas inspector came over to check for leak and gave it a pass score to indicate that the installation was done properly for this cooktop.

great. practical product. installers were the best

Best Buy is a poorly run operation. Will not due any business with them in the future