Customer Ratings & Reviews
- Model:
- JBLTP-BLK-OB
- |
- SKU:
- 6543071
Customer reviews
Rating 4.3 out of 5 stars with 196 reviews
(196 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the Bolt Pro eBike's enjoyable ride quality and overall good performance. However, some customers have reported issues with the tire size, noting difficulties with replacement.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Operating range
Rated 3 out of 5 stars
Little bike
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with distance maybe 15 miles only using pedal assist on full charge
No, I would not recommend this to a friend Rated 5 out of 5 stars
5 star
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son love it . Now his some of friends wants as well.
I would recommend this to a friendRated 2 out of 5 stars
Jetson Ebike
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not so great throttle broke after about 2 months of use and the return on it was only 30 days I paid for a warranty but when I contacted Best Buy they said I never paid for a warranty even when I had a receipt to prove it not a great experience with jetson also seat is horribly uncomfortable other then those two things it was a good little bike
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear Valued Customer,
Thank you for bringing this matter to our attention, and we truly apologize for the experience you’ve had with your Jetson eBike. This is not the level of service we aim to provide, and we're very sorry for the inconvenience caused by the throttle issue and confusion regarding your warranty.
Please reach out to us at our toll-free number, 1 (844) 585-7462, available from 10 AM–6 PM EST. We're committed to ensuring your complete satisfaction and will do our best to resolve this issue to your full satisfaction.
Thank you again for your feedback—we genuinely appreciate the opportunity to make things right.
Best Regards,
Customer Service Team at Jetson
Rated 5 out of 5 stars
Me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good and good service at Best Buy and good fast delivery
I would recommend this to a friendRated 5 out of 5 stars
PERFECT GIFT
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is perfect for our 9yr old its even perfect for a short adult like myslef 5'1"!!!
I would recommend this to a friendRated 3 out of 5 stars
Overall good bike
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a good bike. Only issue so far is the tire went flat just a couple days over a month from purchase and now will not hold air. Also we can't use the service package it comes with because we live in NY and they don't service here.
I would recommend this to a friendBrand response from Jetson Bike
Posted .Hi Samantha! We're terribly sorry to hear about your Bolt Pro's flat tire, and we want to help! Please reach out to us directly at [email protected] so that we can review our options!
Rated 5 out of 5 stars
Electric bike
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves this bike. Jist enough electrip power to get her around!
I would recommend this to a friendRated 5 out of 5 stars
JeJuan’s new Electric Toy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son receive his an electric bike as a Christmas gift. My son was able to ride his bike and he loves it.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Welcome to the Jetson family, Yvette, and thanks for the 5-star review! We are so happy to hear that your son is loving his Bolt Pro Electric Bike. What a great Christmas gift! We hope he's able to enjoy it for years to come! #makemoves
Rated 5 out of 5 stars
Nice bike
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be a bit faster it is very simple with not many features.overall good purchase
I would recommend this to a friendBrand response from Jetson Bike
Posted .Thank you for the review and the feedback! We're so glad to hear that you're enjoying the simplicity and fun that is the Bolt Pro E-bike! Keep making moves!
Rated 5 out of 5 stars
Minibike
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good products For me this bike is for boys take a fun
I would recommend this to a friendRated 5 out of 5 stars
Perfect for what I need
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Easy to use and lasts long. Just what I needed.
I would recommend this to a friendRated 1 out of 5 stars
Avoid Jetson!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this ebike in December 2023 for my son and it was inoperable by April of 2024. He was really only able to use it for 3 months before a known defect became an issue. I contacted Jetson immediately and they were so difficult. Orginally they told me they'd send a new bike as soon as they restocked, that was a lie. For 6 months i was back and forth with them. Never got a replacement and rhey wanted to give me a "possible" gift card for a fraction of what i paid and after I sent back the bike. After some research i found that many people who had the exact issue never got that gidt card. This company is terrible and the customer setbixe was trash for a bike I spent over $400 for. Avoid Jetson at all cost. I wish Best Buy would've been ablet to help with this isue, but I guess it was in the manufacturers hands.
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear Candace,
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration and inconvenience you've faced with your Jetson eBike. We understand how disappointing it is to have issues with a product so soon after purchase, and we deeply regret that we did not meet your expectations during the resolution process.
At Jetson, we are committed to ensuring that every customer is satisfied with both their purchase and their experience with us. We are truly sorry that we fell short in this instance.
Please contact us at your earliest convenience by calling our toll-free number at 1 (844) 585-7462, available between 9 AM and 5 PM EST, or by emailing us at [email protected]. Kindly refer to Angela, who will personally ensure this matter is resolved to your satisfaction.
We genuinely appreciate your patience and hope to make things right for you.
Best Regards,
Customer Service Team at Jetson
Rated 5 out of 5 stars
E bike
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My nephew loves his E bike. I would recommend this bike I even enjoyed riding it.
I would recommend this to a friendRated 2 out of 5 stars
UNHAPPY KID
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All my son wanted for Christmas was this electric bike. So since this was all he wanted, we purchased it for him. He rode it for 2 months and its been sitting in the corner every since. For some reason the bike will not charge even with a brand new charger. COMPLETE WASTE OF MONEY!! 400 DOLLARS DOWN THE DRAIN!!! VERY UNHAPPY SON!!
No, I would not recommend this to a friendBrand response from Jetson Bike
Posted .Dear Lawauna,
Thank you for sharing your experience with us, and we sincerely apologize for the disappointment and frustration this has caused for both you and your son. We understand how important this gift was, and it’s deeply upsetting to hear about the issues with the bike not charging.
This is not the experience we want for our customers, and we’d like to make this right. Please contact us at 1 (844) 585-7462 (available from 9 a.m. to 5 p.m. EST), or email us at [email protected], so we can assist you with troubleshooting or arranging a resolution.
Your satisfaction is important to us, and we’re committed to ensuring your son can enjoy his bike again. Thank you for giving us the opportunity to help.
Best Regards,
Customer Service Team at Jetson
Rated 5 out of 5 stars
Great choice!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a Christmas gift. Really good buy. Must be age appropriate.
I would recommend this to a friendRated 5 out of 5 stars
Slider
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Omg YOU Got to know this is the Best investment ever
I would recommend this to a friendBrand response from Jetson Bike
Posted .Wow! Thanks so much for the awesome five-star review! We're thrilled to hear that you're loving your Bolt Pro E-bike! The Bolt Pro is such a fun, reliable ride that can go up to 15.5mph, and up to 30 miles on a full battery using pedal assist! Happy riding and keep making moves!
Rated 5 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with no issues so far, the charge last for good hours.
I would recommend this to a friendBrand response from Jetson Bike
Posted .Thanks for leaving a 5-star review, Edmond! We're so happy to hear your Bolt Pro is working great and we hope you're able to enjoy it for years to come! Welcome to the Jetson family and keep making moves!
Rated 5 out of 5 stars
Great for city living
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought two of these last year and it’s a huge game changer
I would recommend this to a friendRated 5 out of 5 stars
Nice little zipper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is awesome. My 7 year old picked it up super fast.
I would recommend this to a friendRated 3 out of 5 stars
Mini E-Bike
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with just a few minor exceptions! Because it has such a small frame, you will almost always unintentionally pop a wheelie when starting off. Needs fatter tires!
I would recommend this to a friendBrand response from Jetson Bike
Posted .Thank you for the review and the feedback! Jetson takes customer concerns and feedback very seriously, and we use it to improve future product designs, so we appreciate you taking the time to reach out about this!
