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Customer Ratings & Reviews

Your price for this item is $469.99
The comparable value price is $649.99

Customer reviews

Rating 4.2 out of 5 stars with 45 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 45 reviews
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    It’s okay.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good bike, efficient, reaches a maximum speed of 15 mph although sometimes it feels a little faster, be careful when accelerating and pedaling at the same time

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great E-Bike

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This E-Bike works as advertised. I have al t eady recommended it to co-workers and allowed them to try it out. Now they love it and want to buy one.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Jetson Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact design, decent power, long lasting battery, easy to storage

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    E bike

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice E bike for someone small maybe up to 150 pounds. It has a nice bright light on it and it's comfortable to ride. However, the speed is a little slow. And the distance for the battery usage is very poor. I was only able to travel about 7 miles before the battery died.

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Dear John,

      Thank you for sharing your feedback on the Jetson Bolt Pro Max eBike. We’re glad to hear you found it comfortable to ride and appreciated the bright headlight feature. However, we’re sorry to learn that the speed and battery range did not meet your expectations.

      Battery performance can vary based on several factors, including rider weight, terrain, temperature, and the level of pedal assist used. That said, getting only 7 miles on a full charge does seem below the expected range, and we’d like to look into this further to ensure your unit is performing as it should.

      Please reach out to our support team at your convenience by calling our toll-free number at 1 (844) 585-7462. We’re available daily from 10 AM to 6 PM EST and would be happy to assist you with troubleshooting or exploring potential solutions.

      Thank you again for your feedback—we value your experience and are here to help.

      Best Regards,
      Customer Service Team at Jetson

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    great ebike

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect ebike for a smaller person i’ve enjoyed having it while traveling

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    New E-bike

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this new E-bike easy set up and gets me around pretty quickly. Love using this to ride bike trail’s

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10 bike

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light light perfect for city biking. Safe for both children and adults

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ebike jetson

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good buy and very usefull to me and i told my sister in law to get one and she did we enjoy riding on it its a good purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best bike

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great to my son I bought him for Christmas excellent

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought tis on 5/18 use it on 5/21 and after a few miles boom flat tire!!! luvkily i was able to return it.. waaste of time and money!!! dont buy this product

    No, I would not recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Dear Valued Customer,

      Thank you for bringing this matter to our attention and for sharing your detailed feedback. We sincerely apologize for the inconvenience and frustration you experienced — this is certainly not the level of service or quality we aim to provide.

      Your feedback is incredibly valuable, as it helps us improve both our products and customer experience. We will be further investigating this issue to better understand what went wrong and to help prevent it in the future.

      If there’s anything else we can assist you with, please don’t hesitate to contact us at 1 (844) 585-7462. Our customer support team is available from 10 AM to 6 PM EST, and we’re more than happy to help.

      Best Regards,
      Customer Service Team at Jetson

  • Pros mentioned:
    Speed

    Rated 2 out of 5 stars

    Ok kinda small for any adult, better for a teen

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is OK for a teenager or child. Definitely too small for an adult uncomfortable to ride. The pedal assist is not adjustable. It’s a single speed. It’s just not very practical for an adult. Range is OK and the speed is OK about 14 miles an hour without peddling and we’ve driven it about 10 miles between charges with no problems.

    No, I would not recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Dear Eric,

      Thank you for taking the time to share your detailed feedback regarding your experience with the Jetson Bolt Pro Max eBike. We sincerely appreciate your input, as it provides valuable insight into how the product performs in real-world use and helps us identify opportunities for future improvements.

      We understand your concerns regarding the size, comfort, and pedal assist functionality, and we will ensure that your comments are shared with our product development team for consideration. Feedback like yours plays an important role in shaping enhancements that better meet the needs of our riders.

      If there is anything further we can assist you with, please do not hesitate to contact our Customer Support team at 1 (844) 585-7462, available daily from 10 AM–6 PM EST. We are here to help and want to ensure you have the best possible experience with your Jetson product.

      Best Regards,
      Customer Service Team at Jetson

  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good for students

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is practical as a student at UC DAVIS easy to control- fun and it goes pretty fast

    I would recommend this to a friend
  • Cons mentioned:
    Range, Tire quality

    Rated 3 out of 5 stars

    E-bike

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the bikes good it just don't go up to 25 miles like it said and i already had to replace a tire on it and i think i only had it not even a month

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Dear Valued Customer,

      Thank you for taking the time to share your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the issues you’ve experienced with your Jetson Bolt Pro Max eBike. This is certainly not the experience we want our customers to have.

      We’d like to further investigate this matter to better understand what happened and work toward a resolution. If there’s anything else we can assist you with, please don’t hesitate to reach out to our Customer Support team at our toll-free number, 1 (844) 585-7462, available from 10 AM–6 PM EST.

      We’re committed to ensuring your complete satisfaction and will do our utmost to address your concerns promptly and effectively.

      Thank you for being part of the Jetson community.

      Best Regards,
      Customer Service Team at Jetson

  • Cons mentioned:
    Range

    Rated 1 out of 5 stars

    Unless you have gift cards don't waste money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the head light is bright for night time riding and it needs a brake light high and low beam. My rear brake pad fell off the bike after a quick ride down the road to the store...only knew about that because I heard it hit the ground but have no idea where the hardware to hold the pad in place is... Can't just screw it back in because of the spacers it needs to keep the pad in place so I'm working with the front brake only... The range is way off... you get around 12-15 miles not even close to 25like advertised. Rode after it rained and the splash guards work great didn't even feel anything on my back or my feet and I was in Adidas slides. i only payed $300 out of pocket for mine because of gift cards.

    No, I would not recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Dear Valued Customer,

      Thank you for taking the time to share your experience with the Jetson Bolt Pro Max eBike. We sincerely apologize for the issues you've encountered, including the missing brake pad hardware, the concerns with range performance, and the lack of a brake light. We understand how frustrating this must be, especially when expectations based on product descriptions are not met.

      Please know that this is not the level of quality or reliability we strive to deliver, and your feedback is important in helping us improve. We’re also glad to hear that the splash guards performed well, even in wet conditions.

      To better assist you and explore possible solutions, we encourage you to contact our Customer Support team directly at our toll-free number, 1 (844) 585-7462. We’re available every day from 10 AM to 6 PM EST. Our team is committed to ensuring your complete satisfaction and will do our best to address your concerns thoroughly.

      Thank you again for bringing this to our attention.

      Best Regards,
      Customer Service Team at Jetson

  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Great scooter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little scooter bike. Very easy to peddle if u want to save battery.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome starter bike!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth ride. Easy to operate and no real issues. Doesn’t do very well going uphill unless you assist with pedaling.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Fun bike

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bike for the whole family to enjoy. We Always have a great weekend driving around parks and beaches

    I would recommend this to a friend
  • Cons mentioned:
    Range

    Rated 3 out of 5 stars

    Jetson Bolt Pro Max

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of fun, cool little bike. I actually ended up returning it for something with a longer range, but if you don’t plan on riding super far, you’ll love it. Only reason for three stars is the advertised range isn’t even close to accurate. It claims 15 miles throttle only, 25 miles with pedal assist. I only used pedal assist and the battery died at 11 miles, which is why I returned it.

    I would recommend this to a friend
    • Brand response from Jetson Bike
      Posted .

      Dear Valued Customer,

      Thank you for sharing your experience with the Jetson Bolt Pro Max eBike. We’re glad to hear you found it fun to ride, and we truly appreciate your honest feedback regarding the battery range. We understand how important accurate performance expectations are, and we’re sorry to hear it didn’t meet your needs.

      Your comments help us improve, and we’ll be sure to share this with our team. If you have any further questions or need assistance, please don’t hesitate to reach out to us at 1 (844) 585-7462. We’re available Monday through Friday from 10 AM to 6 PM EST and are happy to help.

      Best Regards,
      Customer Service Team at Jetson

  • Cons mentioned:
    Tire quality

    Rated 4 out of 5 stars

    Electric bike

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good ride but tyre got flat in few days . And want to exchange it .

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the Best Buy i got this Christmas, I waited to give a review because i wanted to let me son get a few rides in first. But he don’t stay off of it. He’s 13! It even comes with a HEADLIGHT I didn’t know that lol so it’s safe to ride at night if you are an adult, it’s a nice size as well! Stays charged! Super easy to put together, all tools come in the box! And was charged when we got it.

    I would recommend this to a friend
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