Customer Ratings & Reviews

Dear Valued Customer,

Thank you for your feedback. We apologize that the product didn’t meet your expectations in terms of quality and ease of use for kids. Your input is valuable, and we’re always looking for ways to improve our products.

If you have any further concerns or need assistance, please don’t hesitate to reach out to our customer care team at 1 (844) 585-7462, available every day from 9am to 5pm EST. We’re here to help and appreciate your feedback!

Best Regards,
Customer Service Team at Jetson

Dear Jimmy,

Thank you for sharing your feedback with us. We sincerely apologize if our product didn’t meet your expectations. We strive to provide high-quality products that deliver great value, and we’re sorry to hear this wasn’t your experience.

Your input is important to us, and we’ll use it to improve our offerings. If there’s anything specific we can do to assist or enhance your experience, please don’t hesitate to reach out to us at 1 (844) 585-7462, available daily from 9 AM to 5 PM EST.

We appreciate your feedback and hope to have the opportunity to serve you better in the future.

Best Regards,
Customer Service Team at Jetson

Dear Valued Customer,

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with the scooter's lights not working. This is not the level of service we aim to provide, and we understand how disappointing this must have been, especially as it was a Christmas gift for your son.

Please reach out to our customer service team at 1 (844) 585-7462 for assistance in resolving this issue. We’re here to help every day from 9am to 5pm EST and are committed to ensuring your satisfaction.

Thank you again for your feedback, and we truly apologize for any frustration this caused.

Best Regards,
Customer Service Team at Jetson

Dear Iris,

Thank you for reaching out and letting us know about the missing part from your Jetson Moonbeam Kids Light-Up Kick Scooter. We’re sorry for the inconvenience and want to make this right as quickly as possible.

Please contact us at our toll-free number, 1 (844) 585-7462, available daily from 10 AM to 6 PM EST. Our team is ready to assist you with the missing part and address any warranty-related concerns you may have. We’re committed to ensuring your complete satisfaction and will do our best to meet your needs.

Best Regards,
Customer Service Team at Jetson

Dear Valued Customer,

Thank you for bringing this matter to our attention, and we sincerely apologize for what happened. This is not the level of service that we aim to provide, and we completely understand your frustration.

At Jetson, we are committed to ensuring that every customer is satisfied with their purchase and experience. We want to resolve this issue as quickly as possible and make things right.

Please contact us at your earliest convenience by calling our toll-free number at 1 (844) 585-7462 between 10 AM–6 PM EST, or by emailing us at [email protected]. Kindly refer to Angela, who will personally ensure this matter is resolved to your satisfaction.

We appreciate your patience and the opportunity to make this right.

Best Regards,
Customer Service Team at Jetson