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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 7508 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are pleased with the GO Air Pop True Wireless Earbuds, highlighting the excellent sound quality, good battery life, comfortable fit, affordable price, and ease of use. Many appreciate the available colors and the satisfying bass. Some customers have noted issues with connectivity and volume, while others have experienced problems with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 342 Showing 6,821-6,840 of 7,508 reviews
  • Rated 2 out of 5 stars

    Go Air Pop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is fine but the earbuds keep disconnecting from my phone, very annoying. I have reset them as stated in the directions and will see how long it works this time.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration. jlabaudio-conv

  • Rated 2 out of 5 stars

    Horrible item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was definitely not what I expected . I was very disappointed in the quality

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 2 out of 5 stars

    returned, but my review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was about the quality expected. i switched to the smallest plug and they still just kept falling out my ear. i dont usually have that issue. after the 5th that i didnt expect i was done. B- on the sound. u hear the heavy bass its trying to make.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    JLab knocked it out of the park!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought it as a gift and the sound quality is really good at this price point plus the charging cable is attached to the case so no more looking around for it and its a nice color too really happy overall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bud Wars!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my second pair of JLab earbuds I purchased an alternate set but they just didn’t sound as good as my JLabs or for some reason fully charged didn’t last as long plus the jlabs were $20 cheaper!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too big

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to get out of case and they are big, especially if you have small ears they dont stay in, will be returning.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Would not connect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get it to connect to my computer or phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective battery from the start

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked these up a couple days ago, charged the case until it was full. Then left the buds in the case to charge overnight. Right ear comes out saying battery medium and dies in 45 minutes. Left ear says battery full and lasts for hours. Back into the case to charge overnight again, same result the next morning. I'll be returning these on my day off tomorrow. This was my first experience with Jlab and it will be my last. I've learned my lesson to pay a little extra for a company with quality control. I'm not interested in making multiple trips to the store until I find a pair that works.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just spend the extra money on better earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great for the first day or two but then they just started producing really muffled noise despite only being a few days old even if I changed the volume settings it wouldn't make a difference

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hate the case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent headphones but i cannot stand the case. It seems that sometimes the earphones don't want to come out

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration. jlabaudio-conv

  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine if sitting still. When walking, sound drops for 2-15 second blips randomly and regularly.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 5 out of 5 stars

    Best I've ever had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly best pair of headphones I have ever owned for the price. Use them everyday at work. Great sound and solid construction in a sleek little package for less then the cost of lunch.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Glad i tried these first

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They still fall out of ears Ok just glad i bought these instead of buying expe

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 2 out of 5 stars

    headphonesin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not the best headphones ive ever gotten. They lose charge pretty quickly and keep popping out of my ears, i got on black friday so they were super cheap but had i paid full price i would have taken them right back.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are static and not working great already. Its a shame as the style is great

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear of the issues that you ran into. We do cover all of our Bluetooth products with a two-year limited warranty, and we'd love to get you taken care of. At your convenience, please reach out to us at [email protected] We're here to help! jlabaudio-conv

  • Rated 2 out of 5 stars

    Cheap earbud didn’t last long

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a cheaply made item didn’t last very long. My son used it for a few weeks but then went to garbage.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Questionable....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed, it doesn't hardly hold a charge or last very long. I need to retuen/exchange them. I have a pink set that lasts a couple of weeks on one charge and I can use them all day and half the night. I wanted a backup just incase something happened. Unfortunately, the new set doesn't work well

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 2 out of 5 stars

    Bad Design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's lacks design. It always falls down from the ear, I even lost 1 of It.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 2 out of 5 stars

    Hard to grab earplugs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s light, clear, and easy to carry. The only downside is that it’s so hard to get it out of the case. It’s small and very smooth that I can’t grab.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for your feedback. jlabaudio-conv

  • Rated 4 out of 5 stars

    Great gift and price is affordable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my neice as part of her Christmas present. She loves them. She started using it right after she unwrapped. Its a great gift if your on a budget.

    I would recommend this to a friend
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