Customer Ratings & Reviews
- Model:
- EBGAIRPOPRROS124
- SKU:
- 10178512
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Buyer Beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. The left and right never synced. Was never able to use the pods. Total duds. Do not recommend. I submitted a ticket for customer service help from the brand and they never responded.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlabaudio.com or call 405-445-7219.
My earbuds from a swap meet lasted longer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked great, until yesterday. Now one is broken and the one that does work doesn't connect to my Bluetooth, forgot to mention the broken one works for a little bit but you have to smack your ear repeatedly just for the music to fade away to nothing a few minutes later.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Legit horrible, even for the price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked this up during a random sale and was shocked how bad they work - dropped connections like crazy. Maybe it's just my phone, but I couldn't even get through a single song without them going in and out. Grabbed some AirPods and it was night and day.
No, I would not recommend this to a friendPass on these
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery stopped charging back up after a week. Luckily BB took them back. Also has a non-standard charge method. The standard Mini-C or Micro-usb in replaced by a 6" long tethered cord that plugs into your wall-wart charger or 12v plug.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration.
Waste of money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is truly a case of you get what you pay for. The sound quality is very poor. There are basically no features, just a waste of money. It is this cheap for a reason
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again.
Great for Music
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like how sensitive the buttons are, I barely touch them and it's changing stuff I don't want to change. I do lile that I am able to use the left one, my other pair didn't let me it was either the right or both.
No, I would not recommend this to a friendBasic…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Conectivity issue when trying to switch between devices.
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to get to pair after only using one at a time.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Sucks!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks. Got stuck in my ears and sounds like you’re far away when paired to an iPhone no one could hear me.
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Sorry to hear of the troubles : ( there are a number of reasons that you can be running into the issue described. We would love to help troubleshoot the issue for you. support@jlab.com
Won't Work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One earbud WILL NOT work. "Troubleshooting" in the directions don't work either as they earbuds don't respond, let alone respond in the fashion they're said to in the instructions. Trash
No, I would not recommend this to a friendWas fine until it tried to burn me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left ear bud would suddenly start to heat up after while you can hear a loud bassy noise from it, even when no music was playing. The metal charging prongs would heat up and start to burn my ear skin to a dangerous degree. Now the left ear bud is dead.
No, I would not recommend this to a friendpoor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is poor, surrounds and not clear, i did not use it but once
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We appreciate your feedback and will use it to improve your experience.
People cant hear u
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.People cannot hear you talking when using these. I should have returned
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We appreciate your feedback and will use it to improve your experience.
Not worth it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price was very cheap and quality was t great either. Had difficulty in connecting with my iPhones at first. It worked later on but sound isn’t great either. Buds don’t fit well in the ear. Would stay away from this cheap quality.
No, I would not recommend this to a friendSave your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item stopped working day after return period. Fortunately they were cheap
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Our Bluetooth devices come with a 2-year warranty. Please reach out to our support team to get you taken care of! support@jlab.com
Wouldn’t reconnect to my phone after disconnecting
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. They stopped working just after the return policy date went by…fortunately I ran into a great and helpful understanding employee that was able to give me a $19.99 store credit to reimburse me for these pieces of junk.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlabaudio.com or call 405-445-7219.
Poor product and fitting
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not connect well with laptops and keeps falling off the ear.. tired of trying various options.. best buy would not return since it was out of the return window
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thanks for taking the time to send us your feedback.
Would be nice, but...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like these. Unfortunately, not only does the left earbud die quickly (within 30 minutes), the right earbud doesn't turn on at all. I've tried all the tips and tricks recommended and they just don't work.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi, it sounds like your product is experiencing a battery issue. Unfortunately, the batteries on our products are not replaceable, meaning that we do not have any troubleshooting options to solve this issue. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!
#TeamJLAB
Garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.total garbage and waste of money. the volume up and down button dont work when you tap it up or down even whe you receive an incoming call and tap it idont do anything. Sound is horrible
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab
Don’t buy
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These suck stopped working before my first shift with them even ended
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again.