The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 2 out of 5 stars
Only buy if on sale
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not worth it, I wouldn't recommend these ear buds unless they are on sale. Paid $19.00, I may purchases them if they drop under $10.00
Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration.
Pros mentioned:
Battery life, Ease of use, Fit
Rated 5 out of 5 stars
EXCELLENT EAR BUDS
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This reviewer received promo considerations or sweepstakes entry for writing a review.
EXCELLENT EAR BUDS!!! I use them everyday for about 45 minutes at a time and they still say charged 100%. Great sound, extra bass, easy to use, stay in really well.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The GO Air POP are a pair of basic, bluetooth airbuds with a carrying/charging case which when fully charge should provide a day and a half of battery life. The design is pretty similar to other wireless earbuds. These use a proprietary wired charging connection so must charge in the carrying case. The case is slim, pocketable, with a USB cable (for charging the case battery and earbuds) that folds neatly out of the way. The earbuds themselves look nice and mostly non-descriptive. The thing I really like about them physically is the size. I tend to prefer over the ear headphones as most earbuds/earphones end up being uncomfortably large in my ear canal. These are almost the perfect size. This means I was able to wear these for several hours at a time with virtually no discomfort!
Set up is relatively straightforward if you've used similar earbuds before. Otherwise, you'll need to use the quickstart guide or instructions from the Jlab app as without physical buttons, getting to pairing mode isn't immediately obvious. The good news is that when taken out of the case, these automatically enter pairing mode making it pretty simple once you know this behavior. Once paired and comfy ear tips installed, next is actually using these. The earbuds can be independently used with your phone. So if you're low on battery or maybe want to keep one ear "open" for ambient noise, that's not a problem. Controls are pretty simple. Essentially, the outside surface of each bud is capacitively touch sensitive. But it's very basic - just a tap. Want to raise volume, tap once on the right earbud. To lower volume, tap once on the left - hmm, so no real volume control in single earbud mode. Other actions are the same on both earbuds. Double tap to play/pause or end a call, a single tap to answer calls, and a press and hold for one second. You can also triple tap to cycle through equalizer settings which unfortunately is a bit ridiculous to get right. At this point, just use the app.
Sound quality was good. Good enough for walking around shopping while listening to music or working in my office. The pairing behavior makes it a bit tricky to swap between my phone and computer as I need to completely disable bluetooth one one to pair it to the other or remove the bluetooth device each time. It would be nicer if I could just disconnect the device from my phone or computer and have it immediately join to the other previously paired device. Battery life seems to match up with expectations. I used it over the course of two days for several hours at a time. The battery indication LED on the case showed it never dropped below 25%. While these seemed a nice fit, I didn't get a sense that these would be good for a workout or exercising. Otherwise there were pretty solid, basic earbuds that get the job done.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Definitely get what you pay for. I got these to link up to my phone one time but it was a process each time I wanted to use them. Not worth the headache.
Hi there, Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. -JLab
Rated 1 out of 5 stars
Inefficient
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This worked fine for a month, then one stopped working, and now the other one has very low volume.”
Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration.
Rated 1 out of 5 stars
Cheap for a reason
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Yes these earpods are very cheap but I expected them to work for a decent amount of time but that is not the case. One earpod already has no sound after about a week. Very disappointing and a waste of time and money. Not a good product.
We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Rated 2 out of 5 stars
Hard to remove out of case.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's hard to take these out of the case. There's no where to grip the buds. It's bad enough that I want to return it even though it's a good price.
We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Rated 2 out of 5 stars
Sounds good but
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Sounds good in your ear but they are a hassle to stay in your ear, they fall out so easily and are so easy to lose
Thanks for your review! Our team takes customer reviews seriously as it helps us improve our products. If you have other concerns, you can contact us directly at 1-405-445-7219 or email us at [email protected].
Rated 1 out of 5 stars
DO NOT BUY
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These were recommended by a store associate. One stopped pairing/resetting w/in a month, but after 2 weeks. Not exchangeable. Was told we should have bought a protection plan. Best Buy does not guarantee their products will function properly beyond 2 weeks. I'll be purchasing a replacement elsewhere.
This reviewer received promo considerations or sweepstakes entry for writing a review.
You get what you pay for these like base trouble and everything in between. They don't get loud. You have to turn it up 3/4 full just to hear that at a low level
This review is from JLab - GO Air Pop True Wireless Earbuds - Rose
No, I would not recommend this to a friend
Brand response from JLab Audio Team
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We would love to help provide some troubleshooting tips or assist in processing a warranty claim. Please reach out to us at [email protected]
Rated 2 out of 5 stars
Earbuds
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The ear buds didn’t work after awhile disappointing never will purchase again
We're sorry to hear about this. We want to make sure you have the best experience possible. Please email us at [email protected], and we'll get back to you as soon as possible.
Rated 2 out of 5 stars
Not great
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These ear buds fall out of your ear more often than not. I’ve tried all three ear bud sizes and it doesn’t make a difference.
Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again.
Rated 5 out of 5 stars
Worth the money
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great price and great product truly enjoying my purchase really does much better than apple earbuds just my opinion
Hi, Please reach out to [email protected] or chat with a representative via our live chat on our website. We can replace that item under warranty to get something more suitable for you. I would suggest to try out the Go Air Sport as the hook provides a better fitment. We look forward to speaking with you!