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Customer reviews

Rating 4.5 out of 5 stars with 7541 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 350 Showing 6,981-7,000 of 7,541 reviews
  • Rated 1 out of 5 stars

    Last try

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought I'd try one more time because i love my other models of JLAB buds so much. But once again, only one of them worked...

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      All our Bluetooth products come with a 2-year warranty! Please don't hesitate to reach out to us for any product support. [email protected] jlabaudio-conv

  • Pros mentioned:
    Battery life, Fit

    Rated 5 out of 5 stars

    Best value for the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. They are easy to connect and pair with my phone. Sit well in my ear without causing discomfort even when I wear it for a long time. It also holds the charge well so I do not have to constantly charge it. I love that it comes with its own charging cable attached to the case which makes it easy to charge without the hassle of trying to find the right cable. The case holding the headphones is strong and sturdy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    they don't work right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased thiese headphones and after listening to them one time, they did not turn on a second time

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to [email protected] or chat via our website to take advantage. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Battery life is fantastic and the sound is ok for this price range is wonderful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than similar priced headphones from others

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good on the ears (don't fall) and availability in multiple colors makes it a great gift.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Poor Quality

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality and has stopped charging and doesnt work.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219. jlabaudio-conv

  • Rated 5 out of 5 stars

    Jlab earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were a perfect gift for my sister’s birthday she loved it cant go wrong with these.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk! Wouldn’t sync

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasted over an hour of my life trying to get these to sync to each other. The staff at Best Buy couldn’t figure it out either. I ended up getting some Life Note E buds which were worth the upgrade. Don’t waste your time!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219. jlabaudio-conv

  • Rated 2 out of 5 stars

    Budget build

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels poorly made plastic creaks and earbuds are difficult to take out because how small opening to pick up is.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Okay earphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is okay for the price. But the earbuds keeps falling off

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for your feedback. We'll be sure to let our product team know about this. jlabaudio-conv

  • Rated 2 out of 5 stars

    Not good for calls

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I immediately returned sound quality for phone calls is poor and it just felt cheap.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration. jlabaudio-conv

  • Rated 2 out of 5 stars

    IC Pat

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would not work with an Apple I phone 7. Tried with another Apple phone and it would also not work

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Could have been better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pairing is an issue. Then I loose reception in one ear while walking. Not happy with this product

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Earphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just some new ones I happily got for my people and they are nice and come in handy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value comfortable color can work with anything. Case is easy to keep up with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ear Pods by JLab

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. Only wish it had a speaker so I could use the phone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Thats it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poorly put togather the material has a strange texture to it.but it was easily hooked up to my phone

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Above average

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the most comfortable but the sound quality and battery life are good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price. Very good sound and good equalization options. Easy to use.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cool color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fall out the ear all the time and they dont stay in ear

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, Please reach out to [email protected] or chat with a representative via our live chat on our website. We can replace that item under warranty to get something more suitable for you. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

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