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Customer reviews

Rating 4.5 out of 5 stars with 7541 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 359 Showing 7,161-7,180 of 7,541 reviews
  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One bud would not work after I bought it and wasn't allowed to return with the receipt.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to [email protected] or chat via our website to take advantage. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 1 out of 5 stars

    Stopped working after about a month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was good for a few weeks, then just stopped pairing. I tried everything to fix the problem, with no success, and then just threw them away.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right bud doesnt work. Problem is that i bought it on a visit to the USA, so, returning it not practical, so, my loss.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219.

      With love from the Lab,
      JLab Support jlabaudio-conv

  • Rated 1 out of 5 stars

    GET WHAT YOU PAY FOR

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume does not adjust properly, won't always stay paired, extremely hard to get out of the case. Spend the extra and get something quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It's 20 dollars, it makes sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes sound, incredibly poor sound, but if you need something bluetooth that makes noise and you have literally no money, Well, here you go.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, if you are using with a windows device make sure you have GO Air POP Stereo selected. If you do not, the sound quality will not be at its best. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Don’t do it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Go in an out while working out do not buy will not purchase again you get what you pay for.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to go off of. Out of the package only one would work. I couldn’t get the other one to turn on nor sync to my Bluetooth

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality. Stopped working after a couple months. Made appointment to get fix. Team member told me, they are to fix it nor replace it.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Torres, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to [email protected] or chat via our website to take advantage. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds quit working not even 2 days later I do not recommend they are not even worth a dollar

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Great Bluetooth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent bluetooth so far I haven't had any issues. The bluetooth last about 8 hours each before I have to switch to the other bluetooth.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Earbuds Quit Working after 4 Months!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these in August 2022. It is now 4 months later (December 2022) , and they no longer work, even after a full charge. I use these less than 10 hours per month as I have a wireless speaker that I use when I am at home. When I put the earbuds in my ears, the speaker says "Battery Full". About 2 minutes later, the speaker interrupts stating "Battery Low". Approximately 2 minutes after the Battery Low notification, the speaker says "Goodbye" and shuts down. It seems to be the left earbud. The right earbud is working right now. If I keep the left earbud in the charging case and just use the right earbud, it doesn't shut down. If I have both earbuds in my ears, the entire system will shut down after a few minutes. I don't expect electronics to work much past a year or two, but 4 months is completely unacceptable. I don't wear them every day. I wear them about 2 hours per week at the most. I use a Bose wireless speaker when I am home. I only purchased the earbuds for when I am traveling.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case doesn’t charge I had to use my old case to the headphones I lost to be able to use them

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear about the issue. Please contact us at [email protected], and we'd be happy to help. jlabaudio-conv

  • Rated 1 out of 5 stars

    Nope

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The piece is too big for my ear I’ve tried different rubber components but it causes more pain to wear. Sound quality is fair.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, Please reach out to [email protected] or chat with a representative via our live chat on our website. We can replace that item under warranty to get something more suitable for you. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great ear buds for the price

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now these units are not the best units I've ever used, but their price is also significantly less. I was actually a bit concerned because at that price point I was worried they would barely work, but so far I haven't had any issues with them. They have a strong connection to my computer or phone and deliver good sound without stuttering or distortion. The sound quality is good, but not great. Everything is fairly clear but maybe a slight bit muted. They really don't do much as far as noise cancellation so don't count on that if you want to use them in a noisy place. I do like that the case acts both as a charger and a battery. If your ear buds are fully charged and the case is charged you can easily recharge on the go and get a long listening time from the units. The two things I really didn't like are 1 - the charging cable / port that's built into the case is a short USB-a charging connection. It plugs into a USB port easily enough, but its so short its kind of awkward to connect to a charger. I ended up getting a USB extension cord I had from way back when and using that to reach my case. Its just not a very conveneint design considering that most people have an abundence of charging cables in their homes. They should have just gone with a hole that fit a micro or USB-c cable. The other thing I don't love is the shape of the buds. They are compact and fit comfortably enough, but I felt that the button on the buds is so large and placed in a way that I am contently accidentally pushing the button when I pull them out. This has gotten me a couple of times where I was pulling one side out to hear what someone was trying to say to me and accidentally unpleasing my music so I couldn't hear them anymore. I'm not sure there is anything you can do about that since you need the button big enough to tap when you need to use it and you also want the units small enough that they will stay in your ear. I'm guessing over time I'll get used to it and not have any accidental taps anymore. Overall a great set of earbuds. Not even close to the best on the market but cheap enough that you won't have to worry if you lose one or it gets damaged. Really perfect for me since I have small kids to tend to walk off with things like this to try and be like daddy, and I may never see it again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Need dto be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it was going to be a good $25. No nosie Cancelation at all

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not what I expected, they do not turn on at pressing on them,I have to put it back on the case for them to turn back on smh

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sucks keep going in and out the worst headphones I have ever had

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      So sorry about this. Please email us at [email protected], and we'd be happy to help. jlabaudio-conv

  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    WOW!! The best budget True Wireless earbuds

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things rock for being priced so cheaply. They offer a wide range of audio tones and work for any media I’ve thrown at them. To add to that, battery life is incredible! According to JLAB, each bud offers 8+ hours of playtime and the case adds another 24+ hours of battery. For me, they’ve worked since receiving on the same initial charge. If I’d have to guess, I’d say roughly 12+ hours of use. The integrated USB charging cable is another plus. No more of a need to carry, and risk losing, a charging cable with you on the go. The other major plus is the fact that the earbuds are IPX4 water-resistant. I don’t know about you but if the option is to buy these or a cheap set of buds at a gas station, I’d 100% go for these. There’s a good value from these cheap buds that other common variety cheap buds can’t seem to match. But be aware, with cheap buds comes less features, which aren’t a deal breaker if you’re like me. Some of those are no ANC, hear-through, and sound isolation to name a few. Key Gripe- Although I mentioned it worked with all media types I’ve thrown at them. Depending on the connecting device, I’ve witnessed some latency issues. Pairing with my iPhone XR shows no notable signs of delay. Not with video, music, or games. However, pairing with my desktop which houses a MSI MPG B550 GAMING CARBON WIFI results is several milliseconds of delay. It’s most noticeable with video, not so much with music/games. Delays are not present with any other Bluetooth devices such as an Xbox gamepad, Turtle Beach Headsets, or Beats Buds to name a few. Seems to work just fine with my Surface Pro, however. The other preference-based issue is the gel insert. They feel like a simple piece of plastic and don’t feel so great in my ears. They did come with a free pre-release foam insert that will ship at a later time, which I hope will give these a better feel. Bottom Line- These are pretty good cheap buds that you want to use as the product you won't be bothered if you lose on your travels. These will most likely not be the buds you use to zone out and tune out the world while listening to your music.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I dont recommend.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right side stopped charging within 3 weeks of purchasing.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    AirPod review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to buy a special charging cord separate. Should have came with the AirPods.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for the feedback. The Go Air Pop charging case has a built-in connector that can be plugged into any 5v 1a USB port. You can also use your phone's charger adapter. jlabaudio-conv

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