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Customer reviews

Rating 4.5 out of 5 stars with 7557 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 335 Showing 6,681-6,700 of 7,557 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones mt 12yr lives them...............

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Decent. Far from great.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done but nothing spectacular. Headphones lose charging power over time. I constantly have a low battery after hours of charging.Connection range is very limited.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Do It

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible! Just terrible worst purchase to date. Won't do it again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great for the price, and are easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jlab Go Air POP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the earphones and the color of them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and exactly as presented. Good value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. The sound could be louder. Very sleek.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earnings are great. My mama loves them a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Affordable and yet still solid quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny. The charge on the buds could be better, but the case allows for multiple recharges so that complaint is virtually mitigated. Good quality buds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple & functional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great! I use them to watch movies on my phone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Spend the extra $10 and get something else

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They get two stars because they work. The sound is the worst I've experienced in a set of headphones. My wife has the higher end version of JLab offerings and they are fine, but these sound noticeably worse, terrible even. Spend the extra $10 and get something else.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear the troubles you're experiencing. You have a two-year warranty with our Bluetooth devices. Please contact us at [email protected], and we'd be happy to resolve this for you. jlabaudio-conv

  • Rated 2 out of 5 stars

    GOOD BACK UP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DOESNT FIT IN MY EYE. STAYS CHARGED LONG BUT EASILY HANGS UP ON CALLS

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Tight Fit in Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is ok for the price; however, I have a problem taking them out of the charger/case. Not very easy to grip the buds to remove them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NEVER PURCHASING FROM BEST BUY AGAIN!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never purchasing anything from Best Buy again. Purchased these earbuds and the 2 year protection plan. One of the earbuds was run over and damaged and I was told by the manager Joe at Best Buy on 71st and 169 in Tulsa,OK that even though it's 2 YEAR ACCIDENTAL COVERAGE they will not replace my earbuds without the broken earbud that was crushed TO PIECES. WORST CUSTOMER SERVICE EVER AND THE PROTECTION PLAN IS A RIP OFF BECAUSE THEY ONLY HELP WHO THEY WANT AND THEMSELVES. No longer a customer and my family will also halt consumption from this company.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    waste of time and money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One earbud WILL NOT work. Followed "Troubleshooting" per the directions in box and online. I am tech support at work so this was not a user error. Neither options worked; Right side worked fine but left earbud would not respond or synch with the right. Tapping 7 times was impossible since the earbud could not keep a sustained connection to the case either. Waisted hours of my life of these...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter likes these but I am having to buy a 3rd pair due to them having different problems

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not quite what I was hoping for.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to listen to books on tape while I sleep. They were fine to sleep in comfort wise; however, something about the frequency(?) disturbed my sleep. I had return to my wired ones.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not so impressed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going by online reviews, I got this one for my kid. It's difficult to get the buds out in the space the cap provides and the cap gets closed often. And the sound is a bit low quality (considering the price, it's kinda ok).

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    not turning off in the case, Right bud runs 10 min

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item from Bestbuy on Dec 27, 2021, . It was working good for 2 weeks then it has 2 issues: 1- It didn't turn off when I put them back in the case, never. 2- the right bud charged full then dropped very quickly to 20% (less than 5 minutes) then to 0 after one minute, while the left one can run for 6 to 7 hours!! I tried several attempts to fix it like factory reset ( 7 tabs) never worked. also tap and hold for 3 seconds to turn it manually, never turned off till battery finished.. Please help

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Raif68,

      That is really strange. It's difficult to say for sure without inspecting them if the issue is in the charging case or the earbud. Rest assured we've got you covered with a 2 year manufacturers warranty. Please send us an email ([email protected]) or give us a call (405-445-7219) and we can discuss getting them replaced for you. Thanks, JLab Audio Customer Support jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Pretty good.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad. After some use the silicone hurts my ears and they don't stay in very well. They have 3 different sizes. Sound quality is good.

    I would recommend this to a friend
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