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Customer reviews

Rating 4.5 out of 5 stars with 7558 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 336 Showing 6,701-6,720 of 7,558 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Pretty good.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad. After some use the silicone hurts my ears and they don't stay in very well. They have 3 different sizes. Sound quality is good.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ear buds no more

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is ok, but not great. Outside gets in for sure whether so called ANC is on or off. Of course “off” is for listening to outside but “on” can still hear outside …. ANC IS A *little* more isolated. Biggest problem is that they just keep falling out. Absolutely no security as I am listening and always wondering when they will fall out AGAIN. Returned and got (at long last) over the ear SONYs.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 3 out of 5 stars

    Not for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were ok i just had a hard time getting them out of the case and they wouldnt stay in my ears they kept falling out

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good quality for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reasonably priced earbuds that have been great. I love the color and havent needed to charge in the last 2 months with regular use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    As good as the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to remove from the charging case. If you have long slim fingernails, then not so much. Also they sometimes stay attached to your Bluetooth even when you put them back in the charging case and close the top.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed with design

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't seem to navigate the volume increase/decrease buttons, and getting them out of the charger has been an issue - using tweezers to pull the first one out then I have room to pull out the left one.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Trouble with Sounds Staying Consistent Both Earbud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product left and right earbuds seems to have syncing issue when there is changes or different sounds output occurring at once like it's having trouble determining which sides of the earbuds the sound should be sent to. So if you listening to fast music or fast motion with different background sounds coming at the same time then you will or maybe disappointed with the purchase. Other than that, sound is sometimes good and bad I guess depending on the sound quality of audio or video source. So therefore, this earbud maybe suitable for watching regular movies or for audio chatting only purpose.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab jlabaudio-conv

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Back up

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these on sale, as a back up to my more expensive earbuds. Sometimes they worked and sometimes they didn't. I wouldn't recommend

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Sorry for the troubles this may have caused. Please feel free to reach out to our customer support team to get a free replacement under warranty. You may reach us at [email protected] or give us a call 1-405-445-7219 8am-4:30pm PST We're here to help = )

      - Lourdes #TeamJLAB jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good For The Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, small complaint is connecting them for the first time you may have to re-do it due to one ear bud not syncing the 1st time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HORRIBLE

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had them for a year and a half and it has come to the point where, if I want to use these, I have to unpair them as soon as I'm done or they will HIJACK anything and everything. If you have them off and tucked in their case and a call comes in, they turn themselves on. If you're not using Bluetooth at all, they'll turn themselves on at random timess and I have to stop and unpair them. I have replacements ordered of another brand and CAN'T WAIT TO THROW THESE IN THE TRASH!!! And I never write bad reviews. Had to warn you on this one. I have looked it up ... cleaned connections, put a rubber band around the case to make sure it was closing fully and correctly ... Nothing has helped. At all.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 3 out of 5 stars

    Not good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not that much good. Sound is not clear. After connecting sound automatically decreasing.so i don't like it that much

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Grandma 62

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good for younger person not my ears but they are a good buy for budget.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Everything has its place

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent ear buds good for work but still very basic and not convenient. You get what you pay for here but nonetheless they do the job

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needed For Back Up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was out in of town and forgot my apple ear pods. so I picked these up. They got the job done and was able to listen to a lecture. I gave them away when I got back home.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    need to have long finger nails to get buds out

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its ok... in the end its better to get sony or bose units

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Get what you pay for

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely get what you pay for. I got these to link up to my phone one time but it was a process each time I wanted to use them. Not worth the headache.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Within 90 days 1 bud won't work

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these earbuds when I first got them 3 months ago -pretty comfortable, easy to charge, decent case. Not very good for working out or walking though because they can fall out. Also must be completely removed to have a conversation in person so I didn't wear them that often. Less than 1 hour a week even average. Now I've had them for only 3 months have used them probably 10 to 12 times, and the left earpiece does not work at all. Just outside my 90-day return. I am not satisfied at all

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not a good idea

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charger too short so there is at no time this would be beneficial

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible! It must be a battery saver feature but when the power times out, there's no way to turn them back on unless you remove them from your ears and put them back in their case. Very inconvenient. Defeats the purpose of buying wireless earbuds. And Best Buy would not let me return them unless it's within 14 days.... This is a "battery saver" feature you don't even recognize unless you're wearing them continually 24/7.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Air pods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are alright quality good. Just not happy because they keep falling out of my ears. Next pair I get will hook over the ears

    I would recommend this to a friend
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