Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7557 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 344 Showing 6,861-6,880 of 7,558 reviews
  • Rated 3 out of 5 stars

    Average at best

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent when on sale. The pods are not very secure so they may pop out your ear if you are too active.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    JLab - Go Air Pops fall short

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned other JLab ear buds in the past with good results. Unfortunately these didn't work out for me so I returned them. I was looking for an inexpensive Bluetooth earbud to use to watch TV. These had considerable dropouts which made them annoying to use. To test, I used my Bose Ultras and they worked fine.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ears phone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good.i like it..............................

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It a ok wireless head set for the value. Battery life is ok.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for the input. We appreciate the feedback as this helps our design team to know what to improve on in future designs. Cheers, JLab Audio Customer Support jlabaudio-conv

  • Rated 1 out of 5 stars

    Hurt my ears

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me these are the worst headphones i have ever put in my ears. Cause a good bit of pain. For some people these are probably perfect but for me they hurt my ears. I have only found one set of earbuds that dont hurt my ears and They are no longer made and the current replacement model is very expensive compared to the price i paid years ago. I hoped these would work for now but within 10 minutes my ears hurt. I even tried different rubber tips but it didn't help. If basic earbuds work for you these should work for you but they dont for me.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Does not hold power and shuts off after 30 mins.

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not hold power and shuts off automatically after 30 mins. When i out it back in case it will charge and say battery full but would switch off in about 10-15 mins. Sound quality is decent for the price but no good it wont hold power even for a evening walk.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      we are sorry to hear you ran into some issues with our product. Feel free to reach out to [email protected] or chat via our website to take advantage. We look forward to speaking with you! jlabaudio-conv

  • Rated 3 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only one of the headphones work. Followed all the instructions, and still not working.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good ear bud

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked them when I first got them, but after a while they pop out of the ear and sometimes drop of fall out of the ear, and now I don’t have them anymore so on to the next pair.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 3 out of 5 stars

    Connection acts crazy

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have a mind of their own sometimes and won't connect or either just disconnect at random times!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good, but cuts in and out of bluetooth connection.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well, but cut out and then re-establish the bluetooth connection, intermittently.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Unuseable

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned the item. The item would not fit in my ears. I have to take out the cushions because they are too big. The package did not come with the small second size. So I could not use them.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Rated 3 out of 5 stars

    Case Coordinator

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what I expected. Nothing fancy, but works.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Buyer Beware

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. The left and right never synced. Was never able to use the pods. Total duds. Do not recommend. I submitted a ticket for customer service help from the brand and they never responded.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219. jlabaudio-conv

  • Rated 1 out of 5 stars

    Not worth the $20

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a pair of these from my local bestbuy because I had recently lost my airpods and needed some wirless earbuds for work. I thought to myself $20 wont hurt to give them a shot, right? Wrong, the first pair I had the right ear bud would not connect and after following the instructions multiple times to try and get them synced nothing. I came to the conclusion that the charging case was defective and not charging when the earbud was put in the case. Okay, ill just exchange them and be on my way. Second pair left earbud didn’t work. It absolutley would not pair the case was charging it this time cause the led would go on but I believe this time the earbud was not holding a charge. This time I just had to bite the bullet and say I lost $20 on them cause they were not even worth the gas money to return them. TLDR: QC on these are garbage and its better off using the $20 to save for a better set of wirless earbuds.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Its not worth it

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The voice goes up and down without even changing it. I am ashamed for giving it as a gift to my Mom, I asked her how its working and then she showed me the issue. Volume unstable.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      So sorry about this. Please email us at [email protected], and we'd be happy to help. jlabaudio-conv

  • Rated 3 out of 5 stars

    Base sound

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough base not good for long wear sound is so so

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not recommended

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased and used 1 time then put in case and in my purse they did not hold the charge. As soon as I take them off the charger they show a red dot instead of blue.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 3 out of 5 stars

    Jlab

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked perfectly until 2 days ago the Bluetooths stopped working. Could be just a bad pair.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Amazing earbuds but now are poor quality.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th pair of earphones...reason for the one star? Well, I bought the skin color earbuds and of course it wasn't the one I wanted but, I kept it because I was too lazy to return it. Well, the left earbud had either no sound or it would cut off, so I returned it and got my now 4th pair. This one has poor connectivity, my phone cannot be in my pocket and I can't go a few feet from my phone/laptop or else the earbuds won't connect. Such a great earbud but now it's not the same quality as the older ones.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 3 out of 5 stars

    Ear Buds

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to get out of the charging holder. No option for noise canxellation to turn off or on.

    I would recommend this to a friend
Sponsored