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Customer reviews

Rating 4.5 out of 5 stars with 7557 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 348 Showing 6,941-6,960 of 7,557 reviews
  • Rated 2 out of 5 stars

    frustrated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two problems with this product. They continuously fall out of my ears, even after I changed the size and, it will stop picking up sound, even if it's fully charged.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Rated 3 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sound Is Ok Just Needed Some Headphones For On The Plane

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not special

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for price .. easy to charge.. not so great quality

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good brand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Girlfriend purchased these for work, first pair one headphone never worked. She took them back and exchanged them for the same ones. She loves them. They isolate sound. Well. 5 stars if she didnt have to take them back

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    mid

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    don't waste your money, very low quality but they do play sound and are blue tooth so if you don't have a lot of cash they'll do fine.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 3 out of 5 stars

    Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice price for this quality for the price is ok

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like xxxxxxxxxxxxxxxxxvvvvxccccvvvvvvvvvv

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to charge, not good quality .. but great price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Price is fair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same again. Nothing to be complaining about this buds.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not bad for the price I got it at. Thank you.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Doesn't work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as a back up pair. When i paired them to my phone the right earbud does not work. I've tried troubleshooting, but that didn't help at all.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear about the issue. We'd be happy to help you get a replacement pair. Please contact our support team at [email protected]. jlabaudio-conv

  • Rated 1 out of 5 stars

    jlab go air

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not good fit in ears and sound is very poor not connect calls not recommend to buy cheap quality

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap ear buds but have issues

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good earphones but within a year the right one stopped working out of nowhere. And I use them about 3 times a week

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Bad Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not fit comfortably. Could not get the other size ear cover on. Had 2 other family members try and no success. Poor quality item

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the cash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good. When I speak I get more huh what you say again? No one can hardly hear me because they can hear all the surroundings.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 2 out of 5 stars

    Go Air Pop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is fine but the earbuds keep disconnecting from my phone, very annoying. I have reset them as stated in the directions and will see how long it works this time.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration. jlabaudio-conv

  • Rated 1 out of 5 stars

    Frustrating

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love other models of JLAB earbuds that i own. Bought these, and returned them 3 times because only one bud worked. I didnt bother to return the last pair because I gave up on getting a pair that worked (and they're very cheap, so the money didn't matter much).

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      All our Bluetooth products come with a 2-year warranty! Please reach out to [email protected] to resolve this issue. jlabaudio-conv

  • Rated 2 out of 5 stars

    returned, but my review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was about the quality expected. i switched to the smallest plug and they still just kept falling out my ear. i dont usually have that issue. after the 5th that i didnt expect i was done. B- on the sound. u hear the heavy bass its trying to make.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this EarPods and I have used for less than a week and one of the earphones does not charge, terrible product, I will take it back to the store for replacement or to get my money back

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Horrible item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was definitely not what I expected . I was very disappointed in the quality

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

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