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Customer reviews

Rating 4.5 out of 5 stars with 7557 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 349 Showing 6,961-6,980 of 7,557 reviews
  • Rated 5 out of 5 stars

    JLab knocked it out of the park!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought it as a gift and the sound quality is really good at this price point plus the charging cable is attached to the case so no more looking around for it and its a nice color too really happy overall

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    Get a different color!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Black pair and green pair work just fine. This one does not. The left earbud would never charge. My other pairs the battery will last for days, this one would not.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Nicci, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to [email protected] or chat via our website to take advantage. We look forward to speaking with you!

      #TeamJLAB jlabaudio-conv

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Don't waste your money

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume went down after 6 months of use. Could no longer use because it was so hard to hear any music and/or person.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Rated 5 out of 5 stars

    Bud Wars!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my second pair of JLab earbuds I purchased an alternate set but they just didn’t sound as good as my JLabs or for some reason fully charged didn’t last as long plus the jlabs were $20 cheaper!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    NO

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke really easy and the sound would only work on one side. I had to keep reconnecting them to all my devices

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Rated 2 out of 5 stars

    Too big

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to get out of case and they are big, especially if you have small ears they dont stay in, will be returning.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Pros mentioned:
    Battery life, Fit, Price
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Wonderfully Simple

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the next iteration in the JLAB GO series. This new gen version took last year’s model and improved upon it. First, price point is the wow factor here that I have been impressed with JLAB on time and time again. JLAB is able to offer a superior product at a next to nothing rate. The price is now even cheaper than last year’s model (at the time of testing). The unit now has a smaller storage capsule with a quite pleasing snap closure. The buds themselves are just a bit smaller. They still deliver formidable sound, with good highs and lows. I used the last gen for about a year at the gym. I had no issues during the course of the year. These new ones are showing to be in the same form. I always laugh that it feels like I never charge either, but they seem to always have battery life. For the price I would definitely recommend to anyone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Just spend the extra money on better earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great for the first day or two but then they just started producing really muffled noise despite only being a few days old even if I changed the volume settings it wouldn't make a difference

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hate the case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent headphones but i cannot stand the case. It seems that sometimes the earphones don't want to come out

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration. jlabaudio-conv

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Very Disappointed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed! Only worked a few hours at first then only left or right channel. Now does not connect. I would never recommend the JLab-GO Air POP Wireless Headphones.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine if sitting still. When walking, sound drops for 2-15 second blips randomly and regularly.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    JLab Earbuds - Okay

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good for the price of the earbuds. The earbuds fall out of my ear easily & plastic feels rough inside of my ear.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    headphonesin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not the best headphones ive ever gotten. They lose charge pretty quickly and keep popping out of my ears, i got on black friday so they were super cheap but had i paid full price i would have taken them right back.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email [email protected] or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Reconsider

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 star because the sound is good, but they won’t stay in my ear.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 2 out of 5 stars

    Glad i tried these first

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They still fall out of ears Ok just glad i bought these instead of buying expe

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 2 out of 5 stars

    Cheap earbud didn’t last long

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a cheaply made item didn’t last very long. My son used it for a few weeks but then went to garbage.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are static and not working great already. Its a shame as the style is great

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear of the issues that you ran into. We do cover all of our Bluetooth products with a two-year limited warranty, and we'd love to get you taken care of. At your convenience, please reach out to us at [email protected] We're here to help! jlabaudio-conv

  • Rated 1 out of 5 stars

    Would not connect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get it to connect to my computer or phone.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Not what I was looking for

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to charge; not friendly use. Has never been used. Can’t change

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Questionable....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed, it doesn't hardly hold a charge or last very long. I need to retuen/exchange them. I have a pink set that lasts a couple of weeks on one charge and I can use them all day and half the night. I wanted a backup just incase something happened. Unfortunately, the new set doesn't work well

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

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