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Customer reviews

Rating 4.5 out of 5 stars with 7557 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 350 Showing 6,981-7,000 of 7,557 reviews
  • Rated 2 out of 5 stars

    Bad Design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's lacks design. It always falls down from the ear, I even lost 1 of It.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 2 out of 5 stars

    Hard to grab earplugs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s light, clear, and easy to carry. The only downside is that it’s so hard to get it out of the case. It’s small and very smooth that I can’t grab.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for your feedback. jlabaudio-conv

  • Rated 2 out of 5 stars

    Why waste the planet with junk.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 star for being really cheap. 1 star for being able to produce sounds. There is no other good things about this pair of headphones to mention. I would not recommend anyone to buy this for themselves.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Looks good but the build out for larger ear lobs

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They too hard to connect to Apple. Device . Hard to keep in your ears. Ready to be lost

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Rated 2 out of 5 stars

    Air pods

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very uncomfortable, not good audio. I don’t like them at all. Cheap item.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One bud would not work after I bought it and wasn't allowed to return with the receipt.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to [email protected] or chat via our website to take advantage. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 2 out of 5 stars

    Pass on this one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound not as good as a $5 set from Five Below. It was not as expected

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 2 out of 5 stars

    Battery went bad fast

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 1 month the battery wouldn’t fully charge and I could only get an hour use. That’s including putting back into the case. Won’t purchase any more.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    Great Bluetooth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent bluetooth so far I haven't had any issues. The bluetooth last about 8 hours each before I have to switch to the other bluetooth.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    THE SOUND IS NOT GOOD

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY'RE BETTER THAN NOTHING, BUT EVEN AT $20 THEY ARE TOO EXPENSIVE.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Rated 2 out of 5 stars

    Average of Terrible

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty terrible audio quality, but you dont buy it for that. Needed a quick pair to replace a lost set until I could get something better.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Stopped working after a week

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for these. They were working fine for a week and then suddenly stopped working even after I had charged them for 5 hours! I guess you get what you pay for.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi,
      We're sorry to hear that your Go Air Pops stopped working. We've got you covered with a 2 year manufacturers warranty. Please send us an email ([email protected]) or give us a call (405-445-7219) when you get a chance and we can discussed getting those replaced for you. Thanks, JLab Audio Customer Support jlabaudio-conv

  • Rated 5 out of 5 stars

    Inexpensive solid earbuds for your $

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as gift for Daughter.Im sure she'll be happy with them.She has mentioned them before too me.Kids know a decent value for the money aswell.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sucks keep going in and out the worst headphones I have ever had

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      So sorry about this. Please email us at [email protected], and we'd be happy to help. jlabaudio-conv

  • Rated 2 out of 5 stars

    Missing earbud cushions

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the earbuds themselves are fine, I did not get the extra cushions that I was supposed to get. Can you send, please.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Happy to help here! Please email us at [email protected]. jlabaudio-conv

  • Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Felt like cheap plastic and the sound was not that great. Only one earphone worked out of the box. Id spend more money for better earphones. Probably for a kid itd be alright

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Not bad for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it isn’t bad but the ear buds them selves decide to slid off my ear every once In a while and they aren’t to loud but like I said for the price it ain’t bad

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    you get what you pay for

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked great at 1st but after daily heavy use only lasted about a month before one airbud started dying out

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219. jlabaudio-conv

  • Rated 2 out of 5 stars

    Not good for work

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good for work environment made very cheap and sound diminishes over time

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 5 out of 5 stars

    Nice budds!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered to Best Buy faster than expected. Work very well. Inexpensive. Stay in ear fairly well but I won't workout with these in my ears.

    I would recommend this to a friend
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