Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7557 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 351 Showing 7,001-7,020 of 7,557 reviews
  • Rated 2 out of 5 stars

    Keep your box in case for the warranty

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to like this but I had two of them and they both broke within a week. I probably got unlucky with these but either way it was still a bummer.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay for listening to audio books, but music is distorted. Main issue with them is when using them for calls. EVERYONE has issues hearing me.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Will, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to [email protected] or chat via our website to take advantage. We look forward to speaking with you!

      #TeamJLAB jlabaudio-conv

  • Rated 2 out of 5 stars

    Okay

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very comfortable and always fall out on f my ears. I got them last minute for a trip, but would not get them again.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi! The Go Air Pop comes with extra earbud tips in different sizes. jlabaudio-conv

  • Rated 1 out of 5 stars

    Bullcrap headphones

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were horrible they are already broken and not working. The charging case doesn't charge all the time and charging port breaks easy. These are worst headphones ever do not buy them

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear the troubles you're experiencing. You have a two-year warranty with our Bluetooth devices. Please contact us at [email protected], and we'd be happy to resolve this for you. jlabaudio-conv

  • Rated 2 out of 5 stars

    Air Pod review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well for a couple of weeks, but for some reason the right air pod has stopped working.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219. jlabaudio-conv

  • Rated 2 out of 5 stars

    Meh

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty uncomfortable and awkward, not my first choice for an earbud.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Failure

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not charge properly, it's a waste of money. Lost receipt so unable to return

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to [email protected] or chat via our website to take advantage. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 2 out of 5 stars

    Only buy if on sale

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth it, I wouldn't recommend these ear buds unless they are on sale. Paid $19.00, I may purchases them if they drop under $10.00

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration. jlabaudio-conv

  • Pros mentioned:
    Battery life, Ease of use, Fit

    Rated 5 out of 5 stars

    EXCELLENT EAR BUDS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT EAR BUDS!!! I use them everyday for about 45 minutes at a time and they still say charged 100%. Great sound, extra bass, easy to use, stay in really well.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Frustrated

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these pods are horrible, they always stop charging you can't get them to work. I've bought back several pair

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good Basic Set of Bluetooth Earbuds

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GO Air POP are a pair of basic, bluetooth airbuds with a carrying/charging case which when fully charge should provide a day and a half of battery life. The design is pretty similar to other wireless earbuds. These use a proprietary wired charging connection so must charge in the carrying case. The case is slim, pocketable, with a USB cable (for charging the case battery and earbuds) that folds neatly out of the way. The earbuds themselves look nice and mostly non-descriptive. The thing I really like about them physically is the size. I tend to prefer over the ear headphones as most earbuds/earphones end up being uncomfortably large in my ear canal. These are almost the perfect size. This means I was able to wear these for several hours at a time with virtually no discomfort! Set up is relatively straightforward if you've used similar earbuds before. Otherwise, you'll need to use the quickstart guide or instructions from the Jlab app as without physical buttons, getting to pairing mode isn't immediately obvious. The good news is that when taken out of the case, these automatically enter pairing mode making it pretty simple once you know this behavior. Once paired and comfy ear tips installed, next is actually using these. The earbuds can be independently used with your phone. So if you're low on battery or maybe want to keep one ear "open" for ambient noise, that's not a problem. Controls are pretty simple. Essentially, the outside surface of each bud is capacitively touch sensitive. But it's very basic - just a tap. Want to raise volume, tap once on the right earbud. To lower volume, tap once on the left - hmm, so no real volume control in single earbud mode. Other actions are the same on both earbuds. Double tap to play/pause or end a call, a single tap to answer calls, and a press and hold for one second. You can also triple tap to cycle through equalizer settings which unfortunately is a bit ridiculous to get right. At this point, just use the app. Sound quality was good. Good enough for walking around shopping while listening to music or working in my office. The pairing behavior makes it a bit tricky to swap between my phone and computer as I need to completely disable bluetooth one one to pair it to the other or remove the bluetooth device each time. It would be nicer if I could just disconnect the device from my phone or computer and have it immediately join to the other previously paired device. Battery life seems to match up with expectations. I used it over the course of two days for several hours at a time. The battery indication LED on the case showed it never dropped below 25%. While these seemed a nice fit, I didn't get a sense that these would be good for a workout or exercising. Otherwise there were pretty solid, basic earbuds that get the job done.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    You get what you buy.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wasn't a ear bud for me. I didn't care for the volume control. Volume wasn't loud enough. Back to the drawing board for this item

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    You get what you pay for

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were ok. They picked up every sound and had semi staticky feedback. Sounded like you were in a tunnel when talking on the phone.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration. jlabaudio-conv

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Poor connection

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed, got the product and had to promptly return to because only one ear would connect

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap for a reason

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes these earpods are very cheap but I expected them to work for a decent amount of time but that is not the case. One earpod already has no sound after about a week. Very disappointing and a waste of time and money. Not a good product.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Poor

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They dont work as expected, audio quality is really bas as well

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hard to remove out of case.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's hard to take these out of the case. There's no where to grip the buds. It's bad enough that I want to return it even though it's a good price.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Sounds good but

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good in your ear but they are a hassle to stay in your ear, they fall out so easily and are so easy to lose

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for your review! Our team takes customer reviews seriously as it helps us improve our products. If you have other concerns, you can contact us directly at 1-405-445-7219 or email us at [email protected]. jlabaudio-conv

  • Rated 1 out of 5 stars

    DO NOT BUY

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were recommended by a store associate. One stopped pairing/resetting w/in a month, but after 2 weeks. Not exchangeable. Was told we should have bought a protection plan. Best Buy does not guarantee their products will function properly beyond 2 weeks. I'll be purchasing a replacement elsewhere.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219. jlabaudio-conv

  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Jlab headphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok not the best doesnt play loud enough for me i use it once in a while

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for the feedback! jlabaudio-conv

Sponsored