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Customer reviews

Rating 4.5 out of 5 stars with 7557 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 356 Showing 7,101-7,120 of 7,558 reviews
  • Rated 5 out of 5 stars

    Nice earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the money, bought them for grandkids

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It’s a no!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get them out of the charging case. When I did the sound was ok.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earphones die too fast even after charging for like an hour

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219. jlabaudio-conv

  • Rated 5 out of 5 stars

    Bang for the Buck

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well Worth the price!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not satisfying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left earbub is not work but the right earbud is working

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Mary, try these troubleshooting steps in the manual below. This should correct the issue you are having with the buds. If the problem, still persists your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to [email protected] or chat via our website to take advantage. We look forward to speaking with you!

      https://cdn.shopify.com/s/files/1/0240/9337/files/GO_Air_Pop_Manual.pdf?v=1626819482

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 2 out of 5 stars

    My opinion

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compare to the price for it it's ok But the quality is not good

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great value great price good deal good shipping time

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Davy, nice we are glad to hear you love them. If you ever need anything, feel free to reach us at [email protected] or visit us for quick live chat via our website jlab.com. Thanks for the support :)

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 2 out of 5 stars

    ehhhh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would not connect to device or charge to 100 0/0 so they were returned

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    JLab - GO Air POP True Wireless In-Ear Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my Grand Daughter for Christmas

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought them for my husband, and he love's them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won't connect trash headphones When they was connecting hanging up calls Distorted Best buy customers makes things worse terrible headphones and company that's trying to make me keep these trashy headphones

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219. jlabaudio-conv

  • Rated 2 out of 5 stars

    Not satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clarity is not clear, sounds like l am talking in a tunnel.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didnt work out for me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work fine for me to hear music with, but if trying to have a conversation the people i talked to said i sounded under water

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We'd be happy to help out! Please contact our support team at [email protected]. jlabaudio-conv

  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    amazing for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds have proven to be way better than I expected. The sound quality is good, I like the bass boost feature, the tap controls are easy to use, the water resistance works well, they fit snug in my ear, and they have no connectivity or latency issues. Even my previous $99 earbuds had connectivity issues, but these have none at all. Very satisfied with these.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Do not work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of them does not work even after troubleshooting

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Connection issues, falls out of ears constantly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Endless cutting out during use, can't stay connected past 10 feet, falls out of ears constantly. I just bought these a few months ago threw in garbage recently.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    DOA, mic is not working from day 1.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk. It was dead on arrival. I mainly used for music, and when I needed to make a phone call? turned out its mic was not working. Contacted JLab and was advised to send it back to them, on my expense. No, thank you. I rather to toss this junk instead.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microphone very poor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when speaking with the headphones the sound is very muffled. The purpose that I purchased the headphones was to talk on the phone using the headphones while doing other activities so I would not have to hold my phone in my hand.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi! Please reach out to us at [email protected]. We will help you get brand new earbuds :) jlabaudio-conv

  • Rated 1 out of 5 stars

    You get what you pay for

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My left earbud stopped pairing after two months of use. I looked this up on Reddit and found multiple threads full of people with the same issue. Factory reset did not help.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Don’t do it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give it zero I would things died within a hour in the plane ride and then stopped working all together complete garbage

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

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