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Customer reviews

Rating 4.5 out of 5 stars with 7558 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 359 Showing 7,161-7,180 of 7,558 reviews
  • Rated 1 out of 5 stars

    Do not purchase waste of money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When i used them to talk on the phone, people tell me they cant hear me and or i sound far away

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Returned produce

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife could not get them to stay in here ear, so we returned them. We are not sure why this happened.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Crappy Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They suck! horribly head phones! I would never buy anything from JBL ever again!!! Don’t waste your money! Shame on Best Buy for selling such crap!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Comfortable Earbuds finally

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup/Charging The case is nice and small and the earbuds sit in fine. JLab has the charging cord as part of the case. That is a plus and minus. Plus you always have a charging cable ready to go to top off the case. Downside is cable is part of the case.so if it get damaged won't be an easy fix. So take care of the cable. Fit The fit in the ear are some of the most comfortable I've had. Most ear bugs I can only keep in for about 30-40 minutes in my left ear. These I could keep and not feel like my ear was hurting. So that was a wonderful win Sound: Sound is good. Bluetooth works fine and I had no issue. They sounded good and block out enough noise that while I miss ANC it didn't stop me from using them and listening to my music/audio books without issue. Overall these are a great pair of ear buds that are comfortable to wear sound great and come in a small and easy to carry package.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not goo do not work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    factory defect, Bestbuy is not near me, and I request a label return, but bestbuy are not giving us that option. Shame on bestbuy

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219. jlabaudio-conv

  • Rated 1 out of 5 stars

    Would not buy again

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap product but only one of the ear buds worked when I bought it. Just needed them temporarily. Wouldn't recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    dont waste your money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrible sound quality. The Tozos from Amazon are same price and much, much better sound quality

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    left earpiece sound comes and goes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased in Febuary, lost sound in left earpiece March 13th, tried reseting, still intermit sound comes and goes in left earpiece, unable to return. taking a risk buying these..

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Rara, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to [email protected] or chat via our website to take advantage. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 1 out of 5 stars

    Defective earbuds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took 3 of these as gifts and one of them was defective (one earbud not working at all) Now I am out of return window and stuck with this. low quality not worth the money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds are not very good, the sound is not good, and talking with them in is not so good. Just not worth buying as a cheap set

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bose is the BEST right?

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose is the best Only if you purchase an extended warranty! They have fallen from grace in m eyes. Dont waste your money!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just okay

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did the job when forgot my headphones. By the way, Best Buy has horrible customer service.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    JUNK!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not buying this brand anymore they only last up to 6 months, or I just got a defective unit.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Volume didnt work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not increase the volume on the headphones. Had to adjust via phone.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Rated 1 out of 5 stars

    Not impressed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to pair to my phone. Not impressed with quality

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    JLab wireless earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned these…one ear wouldn’t connect. I tried to watch a few YouTube videos but to no avail I had to return them to the store for another brand.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Surprised. Charge didn't hold.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the product but didn't open for few months. Once opened it didn't work out of box. Charge did not hold at all.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, we are sorry to hear you ran into some battery issues with our product. Your purchase has a 2 Year manufacturer's warranty with us, feel free to reach out to [email protected] or chat via our website to take advantage. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 1 out of 5 stars

    Dissatisfied customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This make my third pair and each time one. The right ear doesn't work. I am very disappointed in this brand.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to [email protected] or chat via our website to take advantage. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 1 out of 5 stars

    I wish they worked

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Immediately tried to connect these with my device, and it didn’t work. Well one didn’t work at all and the other sounded as if it was under water.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to [email protected] or chat via our website to take advantage. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 1 out of 5 stars

    JLAB GO Air POP Headphone - Waste of Money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a month, the right headphone stopped working. I tried every troubleshooting option, watching videos on YouTube, etc. but could not get it to work/pair.

    No, I would not recommend this to a friend
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