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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 13255 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers express satisfaction with the excellent sound quality, good battery life, and comfortable fit. They also appreciate the ease of use, affordable price, and reliable connectivity, noting strong bass. However, a few customers have experienced issues with the volume being somewhat low and problems with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 409 Showing 8,161-8,180 of 13,255 reviews
  • Rated 5 out of 5 stars

    Best Bang for your BUCK airpods with touch option

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the most affordable airpods with touch options in the market! I really enjoy using these while listening to an audio book! I love the touch feature it has , with one tap it pauses and resumes playing my audio!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless for working out

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my wife, she wanted wireless earbuds to work out with and these fit the bill. Right price also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Air Ear Buds Make An Excellent Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased Go Air True Wireless In Ear Headphones (earbuds) as a gift to a friend. I already have some of my own and I'm very happy with them. Knowing the excellent performance with self charging carry case, i knew that this would be an excellent gift

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Little uncomfortable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great, comfort is average. Tried all 3 tips and can’t find the best one. I only can wear them for 15-30 minutes at a time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these ear buds! They work great and are very comfortable!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Cheap, reasonable but extremely YMMV

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds is decent, and each ear bud works independently, which is great. Price is good as well. But within a 2 weeks of occasional use, one of the buds stopped working. I think the charger contacts were failing. But tried everything to clean, press the buds down and in certain angle into the charger case. The light would come on, but when I try to use, the buds wouldn't work.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    Fit for price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear piece fits properly, performance good but volume doesn't adjust when listening to Teams video.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    good sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good sound but doesn't fit comfortably in my ears.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They fall out.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was hard to keep in. And I kept getting complaints that there was echo and feedback along with they couldn't hear me during a phone call.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about the problems you are having with your earbuds. Please contact our customer support team for help on your two year warranty claim. -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Not even remotely loud enough!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not loud enough! They just don't get loud enough, other than that the sound quality is excellent.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Battery time is too short

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound good, fit good, but the battery lasts about two hours then they start to fade in and out. I'll be taking them back for something better.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not bad

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already having connectivity issues however for the price that's to be expected, sound quality isn't too bad.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Drops occasionally, esp when u bend. Works well. Just stand upright.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Third time for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the third pair I purchased. 1 pair is in the gym bag. 1 pair is on the ottoman in the living room. This pair was for my wife. She likes to listen to streaming programs and not be tied down by wired headsets.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They wont hold for long

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They´re ok but they´re not that comfortable and they fall off real easy. I already lost one of them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great site

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to carry and use. Small and practical for anyone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Mom loves them.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my mom for Mother’s Day. They look & sound great. Call quality is really good and I really like the 3 different equalizer settings and how easy they are to set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great earbud gifting

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great gift giving earbuds. The sound is a bit low, however tgr price is inexpensive. I purchased these as a gift and he loves them. They do not have a lot of base whice is perfect if you are not a bass person.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    easy to use

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great plugs I thought it would be hard to connect to my cell phone but it took about ten sec they are a little awkward to put in your ear They also have a good range at about 30 ft

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Won't stay

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have attempted several times to use these but they keep falling out of my ears! I am sure there will work for others it just might be me.

    No, I would not recommend this to a friend
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