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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 13255 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers love the product's excellent sound quality, good battery life, and comfortable fit. They also highly value its ease of use, great price, and reliable connectivity, noting its strong bass. However, some customers have reported that the volume can be a little low, and a few experienced issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 531 Showing 10,601-10,620 of 13,255 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound and quality. I have a pair of my own and bought these for my sons. They were initially concerned about the open-top the charging base but have not lost any earbuds due to the open-top.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Fair price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For they price you pay the quality is good. Fit well and can get me through a work out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my grandkids but ended up keeping them for myself do to they didn’t fit their ears But I like them

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor Sound Qualty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor sound quality, great price and very easy to set up via bluetooth. Good for people that aren't looking for great sound out of an in ear headphone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wireless headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are totally awesome! I love not having wires hanging all over the place. Very easy to switch between my devices! Amazing sound quality.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor sound quality. No I just won't fit for ear.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality really wasn't that good. I had trouble keeping them in my ears. I kept feeling like they were going to fall out. I ended up buying earbuds that were much more expensive but were worth the price. They gave me inserts for the earbuds for small medium and large canals and outer ear, where the buds were stabilized. I returned these after only a couple days use.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 3 out of 5 stars

    Great for calls not so much for music

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used it perfectly fine for phone calls and had no problem. When it came to music it was too low. I ended up giving them away my boyfriend had no problem with them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    JLab Audio GO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used these daily, without any issues. Does take some getting used too, but haven't had any issues. Can charge them 1x every 3-4 Days and sue them for a few hours daily. Great product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Higher quality than I expected.. Very good sound but not loud enough...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good pair of cheap headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on sale. Didn’t expect much. Just needed a disposable pair of headphones. Works but nothing special

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cheaper pair of wireless earbuds. work well enough. comfortable. not the easiest to activate, even when paired in the menu.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Love

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had them for about 2 years no and they are still comfortable and sound is still clear

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these. They work pretty well, but sometimes have connection issues.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Earbuds

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work well for a cheaper brand. The sounds is good. Design fits well!

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    not the best airpods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes I do not like items because the volume on them is very difficult and everything about them is difficult I like simple.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a unit that you love.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great starter for true wireless in-ear headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless in-ear headphones are not bad for the price. These will do the job, if you are on a budget, get these.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Product is bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked the color but it fell several times at the gym. They don’t stay in place and I was disappointed. But I’m glad Best Buy accepts returns. I only tried using it once and was disappointed. I’m glad I was able to return and buy my regular earphones.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are great. It has good audio quality. The only problem was that the headphones can come out easily from ears.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sleek and stylish

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stylish headphones for an affordable price. Sounds is great. Listening to music or watching Netflix I can hear things clearly

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Avg quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Avg quality. On Chrome OS it does not detects second time so we need to always remove from saved Bluetooth devices and add again

    No, I would not recommend this to a friend
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