Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 13255 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers love the product's excellent sound quality, good battery life, and comfortable fit. They also highly value its ease of use, great price, and reliable connectivity, noting its strong bass. However, some customers have reported that the volume can be a little low, and a few experienced issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 534 Showing 10,661-10,680 of 13,255 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Elsa

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product I like it because are easy to use, charge fast

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Quality for less money out of your pocket.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Happy overall with this purchase. Not expensive as the other wireless headphones out there.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to removed the earbuds from the case, and too slippery.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these and tried them for about two weeks gave them a chance but couldn't get over the sound of the earbuds the sound is really low and I also had a problem with the connection would connect and disconnect repeatedly I would have to take one earbuds out and place it back in the charger to reset the connection I didn't find them useful for work I work in a fabrication factory

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Durable and long lasting

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have lasted me over a year with no problems, and it even survived going through the washer. Great product for the price!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    You get what you pay for

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these as a pair of earbuds to have to work out in and not worry about ruining or losing. Sound is ok, pairing process is easy, fit is ok for me. They don't always disconnect automatically, sometimes resulting in battery drain. They didn't automatically perform functions when paired, despite being set properly. It was kind of a pain to have to worry about them disconnecting and to manually deal with it. Would have rated them much higher if not for this.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buds

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my kid. They are quite decent for the price. Sound and quality is fine. It won’t break the bank if they get lost and need replaced.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Had potential, but missed the mark for me

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Jlab Jbuds Air in July 2020 and I really like them so I bought this pair (because they are smaller) for my girlfriend. The sound quality was not as good compared to the Jbuds Air and some of the controls did not work properly... Holding the button to turn them off (like the instructions say) did not actually turn them off and instead made random calls to people in the phone book. It happened multiple times. My Jbuds Air are definitely better

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Robert, we are very sorry about the poor functioning of the touch controls and we want to make it right! -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound for the price!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds fit comfortably in the ear and have good sound quality for the price. If you do not have the money for air pods but want cordless, wireless earbuds then I recommend these.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a lot better and more durable than I expected for the price but I am use to my beats so it’s not fair to compare

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    meh

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were okay, noticing to write home about. For the price, that work.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Deal

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look cool, sounds nice cant beat the price. They look stylish. The controls take some getting used to.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    I'm listening

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best I've had, so far. I'm looking for a little more power and clarity.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just okay

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the buds are good but they didn't come with the extra size tips as advertised. So they don't fit into my sons ears. Disappointing.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Dj Willie

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average earphones with so many different types out there to choose from. I would recommend the high end JBL for your money.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good price bad app

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good bluetooth headphones for the price but fall short in a lot of areas

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not to bad to use but the price is amazing like it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not my Best Buy

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t recommend for working out or moving around, they kept falling out.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, if you are planning to use the buds primarily for working out, we recommend to try out the Go Air Sport. These are designed for rigorous workouts and the hook provides a stable secure fit. Please reach out to support@jlabaudio.com or chat with a representative via our live chat on our website. We can replace that item under warranty to get something more suitable for you. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Pros mentioned:
    Battery life, Sound quality

    Rated 1 out of 5 stars

    Good

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it good sound and connect it fast price battery last longer

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Eater buds

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good for the money. Arrived rather quickly.

    I would recommend this to a friend
Sponsored