Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 13255 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers express satisfaction with the excellent sound quality, good battery life, and comfortable fit. They also appreciate the ease of use, affordable price, and reliable connectivity, noting strong bass. However, a few customers have experienced issues with the volume being somewhat low and problems with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 535 Showing 10,681-10,700 of 13,255 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Ear buds

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these ear buds for son and daughter they both love them

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    I like the color options

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like any other cheap earbuds. They work for a while then it starts to bug out. Everything works the ease of making for phone calls, the sound of my music playing is extremely comforting as well. But it takes time to connect and pair sometimes

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 3 out of 5 stars

    Mostly for the younger crowd

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perhaps some kid will enjoy them. We found it confusing to hook these up and therefore they will not be used.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    good buds for the price.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good buds for price. easy to use. could be a little louder. decent fit.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is okay, they fall out of your ear just from walking, or sitting still, would not recommend.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. jlabaudio-conv

  • Rated 3 out of 5 stars

    Bluetooth headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do not always connect sometimes you have to delete them and reconnect them to your Bluetooth

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Okay

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable and easy but the sound is not very good. Okay sound quality but they do not get loud enough

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Medium

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JLab - GO Air POP True Wireless In-Ear Headphones are working good but sometimes it loses Bluetooth connexion.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    meh

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, they aren't horrible, but I didn't really enjoy them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great value!

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Weak battery life. Great for podcast listening with a surprisingly large maximum wireless range.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bought on sale

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really that easy to use for me teenager the headphones are bulky and tend to fall out

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ear pods

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable fit. I was able to change the cushion to fit one of my ears better. Great sound! I’ve been using them while working out in the yard. Thanks!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Gonna return them

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife’s was not pleased with this gift. Sounds average to below average. And Doesn’t stay in ears.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pretty great earbuds and it won't break the bank

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these as a secondary pair of wireless earbuds and they are great for just listening to your music...when you just want to listen without any other apps interrupting it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds..They work great for me.I have a hard time finding earbuds that will stay in my ear because I have tiny ears

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Value for the money

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good sound quality, just not comfortable in my ears and the Beat pods are

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Caution

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just okay. I use for listening to music on my I Phone while I do a daily 2 mile walk. I found that these would tend to blip out if I turn my head. Also the ear bud is rather large and they tended to fall out of my ear with a strong wind or if I take a hop step over a curb or something similar. I exchanged them for a similar item by JVC that I am liking a whole lot more.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    JBU

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer the previous JBUs i had and the magnet popped off.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nope.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't have to much expectations for price point, but at least least have basics. Music and audio would cut in and out. Caller can hear everything around you, except you. The audio would only work on both buds at various times. I tried to put up with it, but the old inexpensive buds I had that these were going to replace worked 100x better. My bf has the larger size and he says he understood why I got frustrated when I would call him.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Difficult to wear

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good but after some time it hurt in my ear. I cannot use it for a long time and notice that it comes out.

    I would recommend this to a friend
Sponsored