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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 13255 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers express satisfaction with the excellent sound quality, good battery life, and comfortable fit. They also appreciate the ease of use, affordable price, and reliable connectivity, noting strong bass. However, a few customers have experienced issues with the volume being somewhat low and problems with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 537 Showing 10,721-10,740 of 13,255 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect for young teen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as gift for my child, their first set of wireless earbuds. Didn't want to spend too much , the price was good. Quality is good , they are used alot and sound good.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Garbage but it works, sometimes

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst item to use. I just needed something to use while at work. I. The beginning had a hard time turning them on. Wouldn’t charge and became very frustrating to use. After reading other reviews, I did a hard reset several times and now it keeps a charge and I can listen to music. So far it’s working. For the price, you get what you pay for.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Bought for my son

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on clearance for 50% off. Decent headphones for the price. Not worth full price. Lacks bass.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Wireless Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Bought it for $19 (on sale that time). Sound quality is great and I like the appearance and design, it is not cheap looking. Overall, very satisfied!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sucked

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this would be a good choice based on reviews and friends. They sucked. Tried oh 3 devices and Each bud would randomly just go silent then come back on. I thought it was my phone but after trying other devices I got thr same issues. I exchanged and had the same problem so maybe it was an issue with a production run.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good. Weird fit to ears even with the extra sizes included

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty average. Works well but every since I bought my AirPods, I have not used this at all!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound ever...Don't think these little things can't deliver, cause they can. After purchasing the 1st pair I've purchased 2 more for friends and family.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Jlad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it..it has a built EQ and it plays nice and clean and specially for the price it’s a definite WINNER

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    JLAB Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones at a very fair price as is. The engineering is impressive due to the comfort level combined with the way it secures itself to the ears.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to carry. The sound is clear. A good purchase

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Ear buds

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for price and battery lasts awhile. Bought 2 pairs.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good value for how cheap these are. Use them in rough settings all the time and they do just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice, bass boost is awesome, only down side is there have no cover to hold the earbuds in the case

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but a little difficult for me to take out of case. Econom ical.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    great earbuds if you are alone in a box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed with volume, controls. Then I had to keep adding words in order to send this review.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound good to me

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to test them out because I wanted to see if i will actually use them. The sound quality is great. The price is right.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Had high hopes...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought that these would be exactly what I wanted, but not quite. I liked all the features, but in reality, both earbuds took turns randomly cutting out. Even while sitting still and with my phone 2 feet away, they still cut out. As a side point, the sound was 'tinny" and not loud enough. Therefore I am returning these and looking for something else.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Jlab

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is fine. Battery life 3-4 hours. Fits in ear comfortably. USB charging case helps for a longer day with charge.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    You get what you pay for, not bad.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for calls, podcasts or low quality music. Only works in one ear at a time. Left ear cuts in and out for me. The rubber in ear piece in uncomfortable due to the logo, but can be replaced with more comfortable ones. You get what you pay for, for the price it performs as well as I thought they would, but if you want high quality sound, comfortable in ears, and perfect bluetooth connectivity, save up for higher quality.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Mattass76, than you for your detailed review.
      The earbuds should work at the same time if you so chose.
      Please try troubleshooting to pair both earbuds together by following these instructions:
      1. Put the earbuds inside of their charging case
      2. Unpair them from your Bluetooth device, and turn Bluetooth off
      3. While in the case, tap each earbud sensor 5x quickly, one at a time
      4. Choose which bud you want as your dominant, and remove that bud alone. After a few seconds, you should see blue/white flashing lights.
      5. remove the remaining bud from the case, wait until you see a solid white light.
      6. Turn Bluetooth on, and pair them to your device.
      If you have any questions or concerns, please contact our customer service team for help -JLab Audio jlabaudio-conv

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