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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 13255 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers express satisfaction with the excellent sound quality, good battery life, and comfortable fit. They also appreciate the ease of use, affordable price, and reliable connectivity, noting strong bass. However, a few customers have experienced issues with the volume being somewhat low and problems with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 538 Showing 10,741-10,760 of 13,255 reviews
  • Rated 2 out of 5 stars

    Ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt like the fit. Kept dropping out of ear. Returning back. Bought another model with Anc.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for the feedback. We hope you enjoy our ANC model! -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    good Headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound and great price its a fair product for the price

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    decent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought for my daughter but ended up giving to my nephew. They are 2 big for her ears shes 13.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Didn't fit me well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sound quality but to bad it didn't fit my tiny ears.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Rore, I'm sorry these didn't fit well for you. You can shop smaller ear tips as long as they are 3.5mm that may be placed on your earbuds for a more comfortable fit. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Not bad but not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a hard time with the side buttons when I want to raise the volume or play.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Ear pads

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good for listening to music. Not recommended for talking on the phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good For Low Action Activities

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound okay and fit comfortably. They don’t really stay put while running though

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good while lasted

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted 4 months. For price it was expected. Worked well while it did. Could not get it to charge.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Cute but that’s all

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the price , they don’t fit every ear size , and not as loud

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Tasha,

      We're sorry to hear that the Go Air Pops were not the right fit for you. Please send us an email (support@jlabaudio.com) or give us a call (405-445-7219) so we can discuss which model might work out better for you.
      Thanks,
      JLab Audio Customer Support jlabaudio-conv

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I walk six miles per day listening to fox sports on iheart. I rotate earbuds as they both work independently. 7th purchase and by far best purchase for my needs.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    You get what you for.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume low barely could ear and people complained about hearing me. Switch out for Samsung eat bud

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey rioo,
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Not worth it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One bud did not work in few months. Not worth it.Choose better quality product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 2 out of 5 stars

    Cheaply made

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the earbuds stopped working already. Thankfully they were cheap

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 3 out of 5 stars

    Almost there...

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is fine and the fit is very good so that is no problem but the issue has been that it often won't link with my devices. I have to put them back in the case, try again, do it over to finally get them to connect. If this wasn't a constant issue they would be perfect.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My 12 year old loves then

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both my 12 year old son and I have these and they are amazing! I would recommend to anyone looking to buy inexpensive earbuds. Great quality especially for $30.00!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its cool to hear music but to be on phone calls not that good the other person cant really hear you good

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for the value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is ok. Not the best, but they work for listening to music.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome best earbuds ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great best earbuds I ever purchased. I’ve charged them one time and they still haven’t died. I bought them a month ago. Great buy Best Buy!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Earbuds

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds have a decent sound coming out. They work well when you're in the office and want to listen to music.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for my husband. He said that when he used two earbuds at the same time, sometimes the sound or music goes off.

    No, I would not recommend this to a friend
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