Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 13255 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers express satisfaction with the excellent sound quality, good battery life, and comfortable fit. They also appreciate the ease of use, affordable price, and reliable connectivity, noting strong bass. However, a few customers have experienced issues with the volume being somewhat low and problems with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 541 Showing 10,801-10,820 of 13,255 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great value

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t sure about these when I bought them, since they were a lot less than the “cool” ones. But the fit was great, and and sound is good too!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    True Ear buds

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice ear buds. Connection set up was easy and the color is great. Sound quality is good and fits ears well

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Affordable but ok

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is very affordable but the sounds is not great and doesn’t stay in my ears well

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound and fit is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Rated 4 out of 5 stars

    Comfortable fit. Long battery

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t mastered the controls yet. Small area on earbuds Controls volume and power.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great purchase

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little earbuds pack a punch of clear music Best Christmas present for anyone in your life

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s good

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good connection will do the job. Better batter life would be good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Connection acts crazy

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have a mind of their own sometimes and won't connect or either just disconnect at random times!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent for the Price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent for the price but does hurt your ears after being in for too long, go these as stocking stuffers...Good gift

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very good, especially for the price. I got this for my mom and she loves it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does it really matter?

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Where do I start? I bought a pair to replace the pair my dog chewed up and a pair to use at work. For some reason, the website wouldn't allow me to get an extended warranty for only one pair. I mean, c'mon.. How likely am I to have issues with more than one pair? So, I didn't get the extended warranty. When they arrived, only one case would charge the earbuds. So, I set up a return on the website. By the time I finished tending to other priorities, the website stated that it was too late to return. I'll reconsider where I make my next purchase, as other companies give you more time to return faulty items. As far as quality goes, they are nothing special. I simply use them to crowd out the noise pollution from my ear holes. They aren't loud enough. I try to take them out, to avoid a phone call it have no time for, and it somehow answers the phone. I try to adjust them, to keep them from falling out, and the volume goes down. It would make more sense, for the controls to be on the carrying/charging case, to make it user friendly. Not too pleased with my purchase..

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab jlabaudio-conv

  • Rated 4 out of 5 stars

    Good wireless earphones

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Very light weight - fits perfectly into the ear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal for price. Son uses them everyday and are good for school.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Loved the gift

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’re a gift and he loves them! It’s great when things are as described!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good for price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits comfortably, sounds not bad, have heard better but good for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Awesome sound and Bluetooth performance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound and Bluetooth performance May not be best important meeting though

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only one of the headphones work. Followed all the instructions, and still not working.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Does not hold power and shuts off after 30 mins.

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not hold power and shuts off automatically after 30 mins. When i out it back in case it will charge and say battery full but would switch off in about 10-15 mins. Sound quality is decent for the price but no good it wont hold power even for a evening walk.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      we are sorry to hear you ran into some issues with our product. Feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you! jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bluetooth

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them..they are so amazing I would tell anybody about them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good, but cuts in and out of bluetooth connection.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well, but cut out and then re-establish the bluetooth connection, intermittently.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Jeep

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t fit comfortably in my ears, kept falling out.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, Please reach out to support@jlabaudio.com or chat with a representative via our live chat on our website. We can replace that item under warranty to get something more suitable for you. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

Sponsored