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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 13255 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers express satisfaction with the excellent sound quality, good battery life, and comfortable fit. They also appreciate the ease of use, affordable price, and reliable connectivity, noting strong bass. However, a few customers have experienced issues with the volume being somewhat low and problems with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 546 Showing 10,901-10,920 of 13,255 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Value for the money.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value. researched for a while. work great. My teenager is rough on them and they keep going. Good battery life too.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ear phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not fit in my ear. Sound was not what I expected

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like kept falling out of my ear bringing back to get my money

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Ear bus

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these ear buds , they just fall out really easy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    doesn't fit well

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sounds ok and are simple, but the buds don't feel great in the ear.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Uncomfortable and problems with pairing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very uncomfortable to wear. Pairing with multiple devices is impossible and very frustrating.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    For the price not bad

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay for the price I paid the battery runs out quickly after few months of use.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excellent ear buds for a runner - in gym or on tra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ear buds for a runner - in gym or on trails

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 years strong

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these for for almost 2 years now. Still working great and the charging case is still my favorite part.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    They are OK. They will not stay in your ears. Woul

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are OK. They will not stay in your ears. Would not purchase again.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Its ok

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad sounds but using it for listening to my books its good takking not so much

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Ear Pods by JLab

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. Only wish it had a speaker so I could use the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesomeness

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the money and sound great! Would recommend to anybody wanting some new earbuds and not wanting to spend an arm and a leg!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's ok for it's price but sound quality is very poor. I hope it will come out in a better sound.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Unuseable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned the item. The item would not fit in my ears. I have to take out the cushions because they are too big. The package did not come with the small second size. So I could not use them.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Justin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love them they have a very high quality sound that is just has good as other brands that cost hundreds of dollars

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good ear bud

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked them when I first got them, but after a while they pop out of the ear and sometimes drop of fall out of the ear, and now I don’t have them anymore so on to the next pair.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 2 out of 5 stars

    Wireless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the feel in the ear but they did not connect very well to my phone.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Nadia, let's have you reach out to our customer support team so we can help you connect easily in the future. -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    review for JLab Audio wireless in-ear headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds work just as good or better than expensive ear headphones. Very reasonably priced and works great! I recommend them!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just as the green ones these are great with the sound have not experienced buzzing sound as of yet but they are ok

    I would recommend this to a friend
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