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Customer reviews

Rating 4 out of 5 stars with 3373 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers are impressed with the JBuds Air Sport True Wireless In-Ear Headphones for their sound quality, fit, battery life, comfort, and price. They appreciate the crystal clear sound, secure fit, long battery life, and comfortable design. However, some customers have mentioned that the volume could be louder and the touch controls can be difficult to use. Overall, these earbuds offer great value for the price and are a popular choice for those looking for a reliable and affordable pair of wireless earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 147 Showing 2,921-2,940 of 3,373 reviews
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Can't hear with them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are low. You can barely hear. I returned them and got some other ones and the same problem.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I'd skip these.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved these earbuds BUT, less than 90 days after purchase, they no longer charge. BestBuy's return window is only 15 days and the JLab's warranty website throws an error when returning. Overall, a really bad experience.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Not sweat-proof

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked almost everything about it except the first time I wore it during a long run and sweat on it it died.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Rated 2 out of 5 stars

    It may be worth spending extra for comfort

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product looks but it isn't comfortable and not good for long-term uses for some people. I know it wasn't for me. I no longer use them and prefer the comfort of higher-priced items.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Cons mentioned:
    Pairing

    Rated 1 out of 5 stars

    Not worth the monry

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yo complicated to use. Couldn’t get the ear buds to pair to each other, couldn’t get them to turn off. Need a degree in electrical engineering to even use them.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey there, on the JLab website and in the packaging we include a product guide and manual that walk you through both pairing and powering. (the earbuds auto turn off after a few minutes in the case) -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Right earbud always quits.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would absolutely love these earbuds...if they worked. The right side just quits a minute or two into me putting them in, even if the battery is full. EVERY time. I can reconnect them usually, and get another couple minutes of listening before it quits on me again. But for the price I paid, I expect a much higher quality product.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab jlabaudio-conv

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Mad

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am about to return them I can’t hearthe volumn is low I turned it up I still can’t hear nothing

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi! We'd be happy to help you fix or replace the product. Please email us at [email protected]. jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good ear buds for bike rides

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good ear buds for my weekly bike rides. They allow me to listen music as well as keep me alert about my surroundings.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best ever!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphone I have ever had. I will always go to best buy to get headphones. I love JLab product.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Will, thanks for the kind words. If you ever need anything feel free to reach us at [email protected] or give us a call at 1-405-445-7219 We're more than happy to help : )

      #TeamJLAB jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Left earbud quit working.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great up until the left earbud stopped working. I had them less than 6 months.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Pat, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturer's warranty with us, feel free to reach out to [email protected] or chat via our website to take advantage. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Pros mentioned:
    Battery life, Comfort, Fit
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great sound and comfortable!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a lot of bluetooth earbuds but these are by far the most comfortable and best sounding! They have great stand alone battery life, and a carrying case they automatically charge in that has a battery life of over 30 hours. The only challenge was positioning them in my ear without activating the touch control on the end of the unit. You can wear them both for full stereo sound or just one if you need to keep an "ear open". But they also have a setting that allows the passthrough/amplificaton of ambient sounds which is a big plus if you're using them in an environment (bike riding?) where you need to hear what's going on around you. They are sweat proof and come with 4 didferent size tips to fit your ear. The built in retainer hook adds a lot of security for active lifestyles.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Left bud stopped working.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great for a short period of time and then the left bud completely stopped working. The left bud would not charge nor connect to my phone. Would purchase something else before these.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for [email protected] 1-405-445-7219Hours of Op: (PT)Monday - Thurs 9-4:30Friday 9-2 -JLab Audio jlabaudio-conv

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These where not user friendly and they wouldn’t stay linked to each other. The sound quality was not good and battery life was lacking. I returned these!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about the problems you've experienced with your earbuds. This is very unusual and we wish we could've assisted you while you still owned them. In the future please know our customer support team is always available to help on issues regarding our products. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Ear plugs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear plugs battery life is less than 8 hours. Not worth the price

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Worst ever

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very poor there in no volume to them don’t waist your money unless your hearing is superior then you won’t need them at all

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Shorted out too quickly

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are advertised as sports earphones, but the first time under heavy sweat, they shorted out.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear about the product you received. Please contact us at [email protected], and we'd be happy to resolve this for you. jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife likes the way they hold on to the ear. They are giving great sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Hook Styled Headphones on a budget!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although cheap material when on hand, the sound quality is just right for the price.

    I would recommend this to a friend
  • Cons mentioned:
    Bass

    Rated 1 out of 5 stars

    Not worth $70

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute trash for $70. Unless you’re in a quiet room almost impossible to hear bass and treble and can only barely hear the vocals

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Not worth it!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is poor. cant hear much if your in the train or in a crowded place.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

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